Service Revenue Generation Benchmark Trends

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Technology Services Industry Association

TSIA Benchmark Key TrendsService Revenue Generation

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TSIA Membership Offers the Unique Opportunity

to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements.

www.tsia.comHeres a look at 4 key research trends from TSIAs Service Revenue Generation Benchmark Study that can help you make incremental improvements to your business.3

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Key Research Trend #1of total company revenue is represented as support contract revenue.

Source: TSIA 2016 SRG Benchmark Survey 43%For Enterprise Application Software Companies

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Key Research Trend #2of total company revenue is represented as support contract revenue.

Source: TSIA 2016 SRG Benchmark Survey 18%For Hardware & Equipment Companies

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Key Research Trend #3of companies deploy Support Sales Specialists to assist sales teams with selling new support contracts at the point of technology sale.

Source: TSIA 2016 SRG Benchmark Survey 58%

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Key Research Trend #4of companies deploy dedicated renewal teams to optimize renewal rates on a lower cost structure.

Source: TSIA 2016 SRG Benchmark Survey 80.2%

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Benchmark your service revenue generation

with TSIA, and let us show you the proven path to success.8 www.tsia.com Copyright 2016 Technology Services Industry AssociationSource: 2016 TSIA Service Revenue Generation Benchmark Study

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