Technology Services Industry Association
TSIA Benchmark Key TrendsService Revenue Generation
TSIA Membership Offers the Unique Opportunity
to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements.
www.tsia.comHeres a look at 4 key research trends from TSIAs Service Revenue Generation Benchmark Study that can help you make incremental improvements to your business.3
Key Research Trend #1of total company revenue is represented as support contract revenue.
Source: TSIA 2016 SRG Benchmark Survey 43%For Enterprise Application Software Companies
Key Research Trend #2of total company revenue is represented as support contract revenue.
Source: TSIA 2016 SRG Benchmark Survey 18%For Hardware & Equipment Companies
Key Research Trend #3of companies deploy Support Sales Specialists to assist sales teams with selling new support contracts at the point of technology sale.
Source: TSIA 2016 SRG Benchmark Survey 58%
Key Research Trend #4of companies deploy dedicated renewal teams to optimize renewal rates on a lower cost structure.
Source: TSIA 2016 SRG Benchmark Survey 80.2%
Benchmark your service revenue generation
with TSIA, and let us show you the proven path to success.8 www.tsia.com Copyright 2016 Technology Services Industry AssociationSource: 2016 TSIA Service Revenue Generation Benchmark Study
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