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© Copyright 2017 Pivotal Software, Inc. All rights Reserved.
Secrets of Successful Digital Transformers
Dormain Drewitz @dormaindrewitz January, 2018
Digital Transformation is Here
Minimum “Shoddy” Product in production in 28 days
First quote delivered in 10 hours
45 updates in the first 55 days in production
@dormaindrewitz https://builttoadapt.io/the-learning-never-stops-at-liberty-mutual-453a1bbeb70
Digital Transformation is Here
Built a digital network of service providers for non-tow roadside assistance
Reduced wait times by almost half
Revenue lift of “tens of millions” likely to grow to “hundreds of millions”
https://www.forbes.com/sites/peterhigh/2017/10/23/allstate-technology-chief-develops-the-uber-of-roadside-assistance
Digital Transformation is Here
Reduced daily logistics planning process from 4-6 hours to minutes
Weekly releases to a secure network
Saving ~$200k a day on fuel costs
https://www.forbes.com/sites/peterhigh/2017/10/23/allstate-technology-chief-develops-the-uber-of-roadside-assistance https://www.facebook.com/defenseinnovationunitX/videos/1105014259600458/
The future is here. It’s just not evenly distributed.
- William Gibson
@dormaindrewitz
6
From idea to production: 6-9 months
@dormaindrewitz
T-Mobile: “From Zero to 12 Million”
https://schd.ws/hosted_files/cfsummit2017/e5/T-Mobile-ZeroTo12Million.pdf https://www.youtube.com/watch?v=xgNRM7Fri_s
@dormaindrewitz
46% of Cloud Foundry users deploy in under a week
Source: Cloud Foundry Application Runtime User Survey, 2017 @dormaindrewitz
@dormaindrewitz
T-Mobile: “From Zero to 12 Million”
https://schd.ws/hosted_files/cfsummit2017/e5/T-Mobile-ZeroTo12Million.pdf https://www.youtube.com/watch?v=xgNRM7Fri_s
@dormaindrewitz
Comcast: “Highest-value services first”
Source: https://www.youtube.com/watch?v=pfqSsjwCOqA @dormaindrewitz
Measuring Success
The Fourth Secret
@dormaindrewitz
Digital Metrics are hard to come by
Source: Gartner, “To the Point: How Industry CIOs are Shaping Board Thinking About Digital Transformation”, Gartner Symposium Barcelona, November 5, 2017, Rich McAvey
IT Transformation Metrics Matter
@dormaindrewitz
Comcast: Measure the valuable metrics before and after
Source: https://www.youtube.com/watch?v=pfqSsjwCOqA @dormaindrewitz
CSAA Insurance: Measure the valuable metrics
Source: https://schd.ws/hosted_files/cfeu17/8e/cf_summit2017-csaa.pdf @dormaindrewitz
Define Metrics for Your Digital Transformation
● Don’t depend on the “business case” ○ But celebrate the successes
● Shortened Release Cycles ○ Course-correction Superpower ○ Includes patching
● Reduction in Downtime ○ Retiring from the Firefighter business
● Cost Avoidance of In-house Development ○ Include the labo(u)r costs
@dormaindrewitz
5. Don’t launch with the Avengers
You want the team everyone can relate to… … not unattainable, rock star heroes
@dormaindrewitz
Cover w/ Image
Select teams carefully
● Different experience levels
● Different skills
● Volunteers who are passionate about change
● Team focus on equality over seniority
6. Embrace (and invest) in Test and Release Automation
@dormaindrewitz
7. Be bold
Neville George, Comcast, “10 Lessons We Learned with Cloud Foundry”, https://content.pivotal.io/springone-platform-2017/10-lessons-we-learned-with-cloud-foundry-neville-george
@dormaindrewitz
Top down boldness
John Heveran, Liberty Mutual, https://content.pivotal.io/springone-platform-2017/john-heveran
@dormaindrewitz
Recap of 7 Secrets of Successful Digital Transformers
1. Do the “dojo”: create space for change
2. Pick an application(s): Ensure focus
3. Feed developer groundswell: Help new ways go viral
4. Measure: Mix business and tech metrics
5. Select the first team carefully: Avoid rockstar heroes
6. Embrace Test and Release Automation: The investment will pay dividends
7. Be bold: top to bottom, go big to make it real
@dormaindrewitz
Transforming How The World Builds Software
© Copyright 2017 Pivotal Software, Inc. All rights Reserved.
