SAP TechEd 2016 maximizing_user_productivity_with_sap_screen_personas

Peter Spielvogel, SAPMichael Pytel, NIMBLTechEd 2016

Maximizing User Productivity via SAP Personas

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Public

SAP Screen Personas 3.0 is a fast way to deliver the Fiori UX

Built into SAP GUI for HTML Full HTML5 editing with no Silverlight

dependency Render in SAP GUI or Web GUI

JavaScript-based scripting engine Simple recording and playback of

keystrokes with full scripting power

Easier SAP Fiori integration Embed flavors into SAP Fiori launchpad Build Fiori designs

Simplify S/4HANA screens Apply Fiori design to custom transactions Simplify complex GUI screens

Edit Web Dynpro ABAP screens

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PASSIONATE ABOUT SAP® WWW.BENIMBL.COM

3Driving the UX Discussion

Super User Networks End Users need a communication path to voice satisfaction or dis‐satisfaction Not an incident or service request –create feedback loop

Leverage available SAP tools Solution Manager End‐User Experience Monitoring Mine data within ST03N & STAD

SAP User Experience Management* Deploy end user analytics to gain deep insights Measure productivity before and after

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PASSIONATE ABOUT SAP®

SAP User Experience Management

Answers the questions Where do users have trouble? How much time is spent? What facility is most successful? Where do people access SAP from?

Supports All SAP User interfaces Portal, CRM, ERP, S/4HANA, Fiori Measuring user adoption

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Why Screen Personas versus SAP Fiori?

It’s not an either or scenario – each technology compliments the other SAP Screen Personas flavors can be displayed in SAPGUI Business Client 6.0 SAP Fiori Enterprise Portal

SAP Screen Personas includes SAP Fiori “themes” to create applications with similar look and feel SAP Screen Personas reduces development effort by not requiring SAP Gateway development

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Approach

Leverage Design Thinking principals – run Design Thinking workshops Utilize SAP Build to quick create prototypes without developing screens Utilize the SAP Screen Personas Gallery for Guidance & Templates Effective design & requirements gathering pays in spades Iterative development with frequent end user demos Ideally ‐ primary transactions are developed first Avoid switching UX frequently

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UX Simplification Project with UEM

Data Collection UX Simplification

Determine User Sample Size License Solution Build & Excecute Deployment Plan Validate data collection

Week 1-4 Week 5-13 Week 13-15 Week 16-20 Future

Data Collection Phase Define Reporting Requirements Schedule Design Thinking Workshops

Analyze Results Conduct Design Thinking Workshops Socialize High Fidelity Mockups

Build & Deploy First New Application Personas Based on Workshops Measure Adoption & Success

Continued UEM Analysis Quartery Design Thinking

Workshops Bi-annual Application

Releases


Cargill guides users through contract process

Business objectives

• Drive business value with better user experience• Training

• User productivity

• Data quality

Fix business processes first, then address UX


Cargill simplifies contract management

Project results

• Total screens: 5 3

• Tabs:• Header View: 5 3• Item Overview: 10 2• Item View: 24 3

Reduced mouse clicks by more than 50%


Maxim streamlines routing

Business challenges

• Screens not intuitive, resulting in negative user experience

• Simple transactions have too many steps, requiring extensive training

• Inconsistent master data routing causes governance issues


Maxim simplifies screens to empower users

Project objectives

• Create role-based dashboard for SAP users

• Simplify SAP GUI screens by removing unnecessary tabs, buttons, and fields

• Standardize master data governance

• Automate repetitive steps

Create routing (CA01) header screen


Maxim reduces transaction time and error rate

Project results

• Tabs: 8 5

• Steps: 58 37

• 112 fields hidden

• 9 fields renamed to Maxim business terminology

• All changes performed by business analyst (no development resources)

Create routing (CA01) operation details


Bemis improves inbound receiving productivity

SAP Screen Personas automation

• Starts several transactions from home screen

• Eliminates rekeying information

• Simplifies end-to-end receiving process

• Improves productivity


Bemis simplifies complex screens

ME23N display purchase orders

VL31N create inbound delivery

VL32N modify packing materials


Simpler UX = measurable cost savings

Before: 8.5 minutes per shipment (200 steps in 22 tabs)

After: 2.5 minutes per shipment (61 steps in 6 tabs)

1000 hours per month savings

Calculation

6 minute (0.1 hour) savings per inbound delivery

1000 inbound deliveries per plant per month

10 plants live on SAP Screen Personas

0.1*1000*10 = 1000


Aerospace company goes live in one month with Personas

Application

• Simple IT help desk without custom programming

• Delighted 1000 users with simple, intuitive screens

1 weekMapping business processes

3 daysBuilding Screens

2.5 weeksTesting, Documentation, User Training


More information about SAP Screen Personas

Product Page www.sapscreenpersonas.com

Getting Started resource page scn.sap.com/docs/DOC-54574

OpenSAP course https://open.sap.com/courses/sps1

Productivity Power Play (video series) http://videos.personas.help

SAP Press e-book https://www.sap-press.com/using-sap-screen-personas_3975/

Download (part of NetWeaver license) https://service.sap.com

Thank you

www.sapscreenpersonas.com

Michael [email protected]

Technology

SAP TechEd 2016 maximizing_user_productivity_with_sap_screen_personas