Appointment Replication - Troubleshooting

CRM 2007/above – ABAP Mapbox – Lotus Notes

Our Problem

• We need to examine why a calendar entry in CRM 2007/7.0 is not being replicated from CRM to the groupware server

• If we don’t resolve this issue our users might end up like this:

General Message Flow

• Inbound processing in CSA* queues• ABAP Mapbox transform into ical format xml

payload• Outbound ISP_O* queue in “NOSEND” status• Groupware connector polls CRM server via

specified interval• Groupware connector relays message to

groupware proxy to groupware server

ABAP Mapbox/Groupware check list

• Verify Middleware config

• Verify ABAP mapbox config store

• Validate message flow

• Examine queues

• Review connector locks

ABAP Mapbox basic config checks

• SMOEAC subscriptions for GWA_01

ABAP Mapbox basic config checks

• Verify ABAP Mapbox is turned on in ISPCFG

Review Customizing Loads R3AM1

• Review status of adaptor objects:– GWA_ACTVCAT– GWA_ACTVCHAR– GWA_ADDRCOMMAP– GWA_APPLN_MSG– GWA_BPROLES– GWA_BP_CUST– GWA_CATG_CUST– GWA_COUNTRY– GWA_CUST_LANGU– GWA_CUST_PERS3– GWA_CUST_PRIO– GWA_DATA– GWA_GWOMSTRCAT– GWA_GW_SELRET– GWA_MDT– GWA_PROCTYPE– GWA_SITETYPE– GWA_STAREASON– GWA_STAT_CUST

ABAP Mapbox – customizing store

- Mapbox load of config tables start with CMWC_MBA*

- Tables to inspect for “partner determination issues”- CMWC_MBACT_CHAR – mapbox- CRMV_ICAL_ACTM – CRM- Adaptor object GWA_ACTVCHAR

ABAP Mapbox – data store

• CRMD_MBA_GUISTOR – stores the key of the ical/vcard xml payload

• CMW_DISPLAY_MAPBOXSTORE allows us to display the contents

• Field MBGROUP key values– ACTIVITY – appointments– BUPA – partners– USERLIST - userlist

CRMD_MBA_GUISTOR - USERLIST

CMW_DISPLAY_MAPBOXSTORE

CRMD_MBA_GUISTOR - ACTIVITY

CMW_DISPLAY_MAPBOXSTORE-ACTIVITY

Examine Queues

• SMQ1 – outbound queue

• Deciphering the queue name– ISPQTAB

• Qtype – ‘O’• QNAME – SMQ1 Name• LOGQNAME – groupware address name

Outbound Queue mapping - ISPQTAB

Lock Overview Screen

Userlist.xml

Example of successful replication