Riverbed SteelCentral Simplifies Web App Monitoring

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Simplifying Web Application Monitoring

Riverbed® SteelCentral™ AppResponse 9.0, NetProfiler and NetShark 10.6 May 20, 2014

Riverbed ConfidentialCopyright Riverbed Technology 2

Age of the Customer

● Empowered buyers– Knowledgeable, hyper connected, exacting – 40% of US adults always addressable– Use 3+ connected devices– Access Internet multiple times per day, from

multiple locations and on the go

● Employees, partners and suppliers also have heightened expectations– 64% of employees care about BYOD

● Staying competitive requires – Deep customer knowledge – Optimizing the customer experience

Forrester, March 2014

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● Shift from device- or link-centric monitoring toward end-user experience monitoring– How, when, what and why customers and

employees are using applications and devices

– Focus on the holistic or end-to-end experience

● NPM not just for Network Ops anymore!– Broaden the audience: app support and

business owners

Outside-In Monitoring


Web Apps & EUE Key Use Cases


What’s New in NPM?AppResponse 9.0 and NetProfiler 10.6

SIMPLIFIED WEB ANALYSIS

• Geographic heat maps • Custom Web app analysis• Web analysis by business

groups

• AppResponse Web console • AppResponse Quick Views• NetProfiler templates• NetProfiler integration with

SteelCentral Dashboard

EASY INFORMATION SHARING

IPv6 SUPPORT

• IPv6 support• Faster TCP analysis


Simplifying Web Analysis

Business Group

Geographic Heat Map

Business-Specific Web Page Analysis

● Geographic display of end-user experience for Web applications and page views

● Focus triage efforts on most critically affected users

● Customize web page monitoring

● Flexibly map web pages to apps− Group page views − Separate pages that are

monitored together − Monitor non-standard file

types

● Organize app users into groups

− By location or department

− Understand the group experience for a web app


Geographic Heat Map


IPv6 Support

● Three reasons for supporting IPv6– Running out of private address space– Doing business in Asia or South America– Government mandate

● IPv6 packet acquisition and TCP analysis – AppResponse appliance is manageable as an IPv6 end station – Natively support acquiring, storing and indexing IPv6 packets – Support TCP response time analysis for IPv6 TCP connections

Response Time Composition Chart

Riverbed Confidential

IPv6 Addresses in Drilldowns


TCP Performance Boost

● ASA Boost Mode provides significant performance increase for TCP analysis without hardware upgrade– Analysis pipeline runs multiple threads in parallel – Throughput increased by 50% - 100% – Supported on 10G appliances (ARX 5000, 5100, 6000 models)

● Works in conjunction with all AppResponse modules– WTA, AppSQL, Shark, CX-Tracer, VoIP, UCMM

http://blog.livehelpnow.net/wp-content/uploads/2012/07/speedometer-540-2501.png


Customers Want Unified Dashboards

97%


Case Study

“Our group has set up a number of dashboards for various app teams and for the NOC. There is great value to the visual images on a dashboard. When someone sees a red light or a sharp spike, they realize immediately there’s an issue. They don’t have to know what’s wrong, but they realize the severity and know to call someone.”


RPM Dashboards


BrowserMetrix

AppInternals

AppResponse

● Pulls data from multiple sources– NetProfiler now

integrated

● Standardize on web-based UIs– Increase adoption by

more and different users

– Improve information sharing & collaboration

– Identify trends and issues faster

New NetProfiler integration provides Top Talker and Top Interface information


Seamless Drill Down into NetProfiler



AppResponse Web Console

SLA Dashboards report violations

Quick ViewsCustom Views

Role-based access controls


AppResponse Quick Views & Profiler Templates

● High-level “out-of-the-box” overviews of commonly used data and workflows

● Easy to create and share– “One click” creation– Role-based access controls

● Fast drill down into data of interest

AppResponse Quick Views NetProfiler Dashboard Templates