Regina Technology Innovation Day

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Please take some time to visitour vendor exhibits.

Tuesday, September 27, 2011Morning

• 8:30 – 9:00 Registration – Morning Refreshments & Vendor Exhibits

• 9:00 – 9:15 Acrodex Welcome Address• 9:15 – 10:15 Getting Your Organization

Cloud-Ready: Fully Virtualizing Your Infrastructure

• 10:15 – 10:45 Desktop Virtualization – Case Study

• 10:50 – 11:20 Blackberry in the Enterprise – RIM Information Session

• 11:30 – 12:30 Beyond Storage Efficiency and Automated Data Protection in Virtual Environments – NetApp Information Session

• 12:00 – 12:45 Lunch & Vendor Exhibits

Afternoon• 12:45 – 1:30 Software Asset Management• 1:30 – 2:15 Collaborate, Communicate –

Integrating a UC Platform and Mobile Devices

• 2:15 – 3:00 Implementing CRM in Your Environment

• 3:00 – 3:15 Refreshment Break and Transition to Breakout Sessions

• 3:15 – 3:45 Mobility Management – LANDesk Information Session

• 3:55 – 4:25 Megatrends in IT – HP Information Session

• 4:30 – 5:00 Reflections and Closing Remarks

• 5:00 – 7:00 Cocktail Reception

Welcoming Address

Tim Sterzer Senior Sales Team Lead

We invite you to tweet using:

#TechDays

Special thanks to…

Greg HuttonSystems Engineer

Getting Your Organization Cloud Ready:

Fully Virtualizing Your Infrastructure

Definition

Cloud Deployment Models

Cloud Computing is a way of doing computing

Cloud ServiceProviders

Hybrid CloudComposition of 2 or more interoperable clouds, enabling data and application portability

Public CloudAccessible over the Internet for general consumption

Private CloudOperated solely for an organization, typically within the firewall

EnterprisesBridging

How can I use the cloud? IT as a Service

Infrastructure as a Service VMware vCloud Express

Platform as a Service VMware vFabric

Software as a Service VMware Horizon Application Manager

DR as a Service VMware Site Recovery Manager

Desktop as a Service VMware View

The Journey To The Cloud

Cloud Interested

Cloud Ready

Early Private Cloud

Mature Private Cloud

Enterprise Hybrid Cloud

Public Cloud Experimentation Public Cloud Adoption

and Commitment

Business Critical/Tier-1 Applications

Yeah, but… Performance?

Security & Compliance

Support

No worries, 95% of apps match or

exceed native performance on vSphere

vShield, security and compliance at the hypervisor

Alliance partnerships improve support• Oracle, SAP, IBM,

Microsoft

Private Cloud Building Blocks

Virtualization Servers Storage Network

Orchestration Management tools that eliminate manual administration

without increasing costs and reducing variability of IT resource maintenance

Self-Service Portal Access to a system that enables on-demand

consumption of IT services

Desirable Characteristics

Secure Performant Scalable Agile Elastic Reliable Device & Location Independent Manageable Does not increase costs

Links

http://www.acrodex.com

http://www.vmware.com/solutions/business-critical-apps/

http://communities.vmware.com/community/vmtn/vmug

http://www.acrodex.com/







Dave HunterAssociate Director of IT Sercives

VMWare Virtualization at Red Deer College

Red Deer CollegeBackground• 7500 students• 700 Faculty and Staff• Centrally located• Strong Community Presence• Many Business Partners –BCTL• Donald School of Business

RDC IT Services• 35 IT Personnel• Banner ERP running on Oracle• Several Hundred MSSQL Databases in a cluster• 150 Servers

• 90% Windows based• 8% Solaris• 2% Linux

• 1800 desktops – replace one third each year• HDS AMS 1000 SAN Storage – 35 TB• Cisco Switches end to end -10 GB backbone

RDC Server Virtualization

• Virtualized 90 of 150 servers 3 years ago• Two Dell R900s in HA – 256 GB RAM• This year we moved to HP Blade Servers• C7000 chassis• BL490 blades – 4 for servers – 128 GB

RDC Application Virtualization

• Softgrid – 4 years ago• 95 % of apps virtualized• Moved to Thin App – smaller foot print in image

RDC VDI• Spent two years investigating• Looked at Citrix, Microsoft Hyper V and VMWare

• Citrix was cost prohibitive • Microsoft Hyper V not robust enough (RDP)

• VMWare was the logical choice for us• Already had expertise• An extension of what we were already doing• PCoIP• VMWare VDI Infrastructure Cost (1/3)

RDC VDI• Partner with a Proven Solution Provider • We engaged VMWare early in the process

• We were able to get some huge cost benefits• Selected Wyse P20 Thin clients

• All hardware including PCoIP chip• No extra OS to manage

• VMWare ESXi 4.1• VMWare View 4.6• During readiness for Pilot we switched from XP to

Windows 7 64 bit – less overhead• Rolled out 100 pilot desktops

RDC VDI – Recent Events• Purchased a Separate SAN

• Selected a NetApp FAS 3200 Series• Rolled out 500 Desktops

• Our New School of Business – Faculty and Staff• Learning Information Commons - Students• Students took us up on Anything from anywhere on

any device. (50/50 first week)• Upgraded 14 blades to Dual Six Core CPUs

• Was cheaper than adding more blades

• Loaded each blade with 144 GB RAM

Lessons Learned• Don’t rush – Plan, Plan, Plan

• Don’t set unrealistic time lines – allow for unforeseen issues• SAN Performance

• Not just about IOPS• Configuration - Optimization• When we turned on the 100 pilot desktops we brought

down our SAN• Be willing to adapt and change quickly – things don’t always

go according to plans• NIC Driver brought down our entire Virtualized environment• Softgrid ThinApp• Windows XP Windows 7• New SAN

What’s Next• 2nd SAN

• DR• Upgrade to version 5 Parallel environments• Rollout up to 1200 desktops

• Older desktops first (5 years old), dept by dept• Replace laptops with VDI or Mobile Thin Client• Possible Provider of VDI to Central Alberta

• VDI in the Cloud

Thank You

Morning Break #Tech Days

Morning • 8:30 – 9:00 Registration – Morning

Refreshments & Vendor Exhibits• 9:00 – 9:15 Acrodex Welcome Address• 9:15 – 10:15 Getting Your Organization














BlackBerry for BusinessLeading Products and Solutions for Business Mobility

September 2011

BlackBerry and Our Position in the Enterprise Market

What CIOs are telling us…

• My company must be able to do more with smartphones than email and phone calls

• Smartphones are walking in the door with employees of all levels, creating new expectations and user requests

• Consumer innovations in mobile and web have raised the bar for enterprise user experience

• Marketing wants a strong mobile consumer presence• All of my company’s applications must go mobile, but the

presentation is different than desktop• Enterprise imperatives (manageability, scalability, security)

cannot be sacrificed purely for individual user experience.

RIM Confidential | 31

BlackBerry Remains the Enterprise Leader

RIM Confidential | 32 Source: ABI Research, Enterprise Smartphones – August 2010

Enterprise Market Share - Shipments

RIM Fast Facts


• #1 Smartphone brand in US, Canada, Latin America and the UK for calendar 20101

• 175+ countries• 600+ carriers and distribution

partners• 400,000+ registered BlackBerry

developers• 250,000+ active BlackBerry

Enterprise Servers• 150,000,000+ devices sold to

date 13,200,000+ devices shipped in Q1 GY12 alone

• 67,000,000+ subscribers today

1 IDC Worldwide Mobile Phones Quarterly Tracker - Final data - Q4 2010

16% Year Over Year growth for Q112

Innovating and Supporting the Personal Liable Trend in Enterprise

Key Enterprise Shift


There is a key shift in how devices are being deployed within the enterprise from corporate-liable device distribution to a consumer liable device distribution model. An opportunity exists to address this shift

IDC expects worldwide shipments of consumer liable devices to grow by 17.9% to reach 56.7 million units representing 56% of business smartphone shipments by 2013.

IDC Worldwide CMD forecast 2009-2013

Common Specifications (not including Curve):

11 mm thick480 X 360, 246 DPI

800MHz Processor and GPU

512MB RAM + 512MB storage

5.0 MP Camera / VGA video

NFC & Accelerometer

10.5 mm thick640X480, 287 DPI

TouchscreenNFC

8GB storage

15mm thick640X480, 253 DPI

Touchscreen8GB storage

11.5mm thick3.69” 800X480, 253 DPI

Touchscreen4GB storage

• 1.2 GHz Processor and GPU• 768 MB RAM• 5.0 MP Camera / 720p

• Magnetometer & Accelerometer• Wi-Fi & GPS• Wi-Fi Hotspot capable

Bold 9900/9930 (Bold Touch)

Torch 9810 Torch 9850/9860 (All Touch Torch)

Curve 9350/9360 (Curve)

New BlackBerry Smartphone Lineup

New BlackBerry OS 7

Breakthrough performance.

Powerful new experiences.

Innovative apps.

Staying true to the proven security, data efficiency and deep integration of BlackBerry smartphones

• Powerful Graphics

Performance

• Smoothest Touch Experience

• Blazing fast Web Browser

• Voice Activated Universal

Search

• Near Field

Communications

• Augmented Reality

• Stunning Pictures and

Video

• BBM 6

• Music Storefront

• Docs to Go Premium

• BlackBerry Balance

• BlackBerry Protect

The BlackBerry PlayBook Tablet

1. Uncompromised Web Browsing2. BlackBerry® Bridge™3. Ultra Portable4. True Multitasking5. HDMI Output

6. BlackBerry Smartphone Notifications7. Full Touch Front Display8. High Resolution Dual Cameras9. Wireless Software Updates10.Free Premium Documents to Go Suite

Supporting Personal Liable BlackBerryHow to get started – Step #1


BlackBerry Enterprise Server Express• Download BlackBerry® Enterprise Server Express

today from BlackBerry.com

• Activate users with no license cost

Benefits• Advanced IT control for employees who buy

their own BlackBerry and want to connect• Access to business applications,

synchronizing email, calendar, contacts, tasks, memos and more

• Industry-leading security and manageability• Maximize employee productivity through

enterprise connectivity with personal BlackBerry handhelds


BlackBerry® Balance™ technology enables BlackBerry smartphones to be used for business and personal purposes without compromise.*

• Realize cost savings through employee purchased devices

• Secure company data on devices that are not owned by the organization

• Manage IT policies that define a line between work and personal data

• Stay connected to work and life with the convenience of a single device

Requires handheld software version 6.0 and BlackBerry Enterprise Server (or Express) 5.0.3



BlackBerry Multi-Device Platform Management* - Helping customers manage the mix of mobile devices entering the enterprise

Provides a single device management interface for BlackBerry smartphones as well as other non-BlackBerry smartphones

General Capabilities• Centralized Admin Console• User and Group Management• Device Activation• Settings and Policy Definition• Software Deployments• Device Inventory

*Will be available through a future software release at the end of 2011


Business and Personal Productivity Driven by BlackBerry

Business Software

Avoid Missed Calls and Expensive Cellular Minutes


• One office identity and extension dialing

• Voice over Wi-Fi® • Automatic network handoff

between Wi-Fi and wireless networks

• Move calls manually between desk & smartphone, Wi-Fi & mobile networks

• Desk phone features• Add participants to conference

calls

BlackBerry® Mobile Voice System will unify desk phone features with BlackBerry® smartphones.

MVS Teaser: http://us.blackberry.com/apps-software/business/blackberry_mvs/

http://us.blackberry.com/apps-software/business/blackberry_mvs/

http://us.blackberry.com/apps-software/business/blackberry_mvs/

Business Collaboration on the Go


• Extend existing Instant Messaging systems to your BlackBerry smartphones

• Improve returns of the overall Instant Messaging implementation

• In some cases, improve productivity for free (Turn on BlackBerry Messenger, OCS)

Access Microsoft SharePoint, Office Communication, Lotus Collaboration and more on BlackBerry

BlackBerry SharePoint Demo: http://ca.blackberry.com/business/software/Sharepoint_BB_WMV2.swf

http://ca.blackberry.com/business/software/Sharepoint_BB_WMV2.swf

http://ca.blackberry.com/business/software/Sharepoint_BB_WMV2.swf

The BlackBerry Business Difference1. We are the world’s most committed business mobility leader and partner

2. We provide the industry’s only end-to-end business mobility solution

3. We are continuing our focus on innovation

Our Unique Position

Our Superior Product

Addressing a Broader Audience

• Our leadership, legacy and focus on serving the needs of business customers

• Our commitment and focus on wireless

• Our end-to-end solution - built on a trusted, secure, efficient platform that enables real-time communication, and leverages our customers’ existing partnerships and investments

• Our support for and collaboration with customers at each stage on the path to mobility

• Our ongoing innovation and focus on extending the value of BlackBerry into the future

• Our focus on addressing the needs of the consumer in organizations


Questions?


Thank youFor more information please contact:

Chad MooreChannel Account Manager

[email protected]

mailto:[email protected]

Keith AasenConsulting System Engineer, Virtualization

Beyond Storage Efficiency and Automated Data

protection in Virtual Environments

NetApp Confidential - Internal Use Only

Unified Storage

CIFSNFS

NAS

FCP iSCSIFCoE

SAN

Unified Data Access

HTTP REST

Object

FAS6200 SeriesFAS3200 SeriesFAS2000 Series

Common Storage Portfolios


Symmetrix

VMAXClariion

VNXSymmetrix

VMAXeClariion

VNXeClariion

Isilon Single Protocol Hardware equates to functionality Disjointed architectures & integration Operational variances

EVA

LeftHand

3Par

Ibrix

StorageWorks

EqualLogic

Compellent

EMC Clariion

PowerVault

Simplicity

NetApp Confidential

136TB

136 drives

FAS2020

68TB

68 drives

FAS2040

FAS2000 Series ONE operating environment ONE set of data services ONE management ONE set of processes

2880 TB

1440 drives

FAS6280

FAS6210

2400 TB

1200 drives

FAS6200 Series

FAS6240

2880 TB

1440 drives

FAS3200 Series

FAS3210

480TB

240 drives

FAS3270

1920 TB

960 drives

FAS3240

1200 TB

600 drives

Hardware is Merely a Means to Scale


Natively multiprotocolArchitectural repeatabilityOperational consistency

2.4 - 2.9PB

FAS6200

480TB – 1.9PB

FAS3200

68 - 272TB

FAS2000

Virtualize 3rd

Party Arrays

V-Series

X - YTB

VM

Ontap-v VSA

Data Ontap

NetApp® Storage Portfolio

Unified Data Services

FAS6200 SeriesFAS3200 SeriesFAS2000 Series

SnapVault D2D Backup

NFSNFS Procotol

iSCSIIP-based SAN

SnapMirror

IP-based Data Replication

FlexClones

Smart Clones

Snapshots

Instant Backup

CIFS

File Server Consolidation

SnapLockWORM storage

MultiStoreStorage Isolation

DeduplicationDedup


Efficiency

Comprehensive Efficiency

NetApp Confidential

Data Growth

$

TB

Snapshot® Technology

SATA / Flash Cache

RAID-DP®

Thin provisioning

Virtual copies

Thin replication

Deduplication

Storage

Application integration

Storage management automation

Integrated data protection

Service automation

Operations

Compression

Efficiency is Built In

NetApp Confidential


NetApp Confidential


NetApp Confidential

Traditional Enterprise RAID Arrays

Virtual Environments

NetApp Confidential

Traditional Enterprise RAID Arrays

Virtual Environments

NetApp Confidential

Duplicate Data Is Eliminated

All Protocol & All Datasets

NetApp Confidential

FCP Storage

iSCSI Storage

CIFS Storage

NFS StorageAll Protocols, All Datasets

Enterprise Data

Mid-tier Data

Industry Averages

NetApp Confidential

65NetApp Confidential

Virtual Storage Tiering

Data Placement Challenge

Data should be fast when hot, and low cost when it’s cold

Objective:Intelligently place “hot” data on the highest performing media

10-20%

“Hot” Data

Primary Storage Pool: All data – hot and cold

NetApp’s Criteria for Effective Tiering

Serve data when it’s hot

Use high cost media (Flash) efficiently

Enable SATA as primary tier

Work out of the box with default settings

Efficient

Simple

Real-Time

A Better Approach: Intelligent Caching

Real-time data promotion

Optimized for Flash

Scale performance on demand

– No data movement

Highly granular (4KB)

Highly efficient

Simple to install and requires no administration

Physical Storage

Virtual Storage Tier

Data-driven • Real-time • Self-managing

010101011001011

Start with “Right” cost storage technology

The NetApp Virtual Storage Tier Intelligent Caching Enabled

Physical

TierCapacity

010101011001011

010101011001011

010101011001011

010101011001011

010101011001011

Virtualize for efficiency– Dedup, thin provisioning, etc.

Add performance– Promote hot data on-demand

Virtualize

Virtual Storage Tier Performance

NetApp FAS Array

Dedupe Disk Storage

VM

VST - FlashCache

VM

1

ESX Cluster

VM VMVM VM

321

VM VM VM VM

4 65 7 8

VST in a Virtual Environment

EMC Complexity

NetApp Confidential

NetApp Simplicity

NetApp Confidential


“True” Storage Virtualization

NetApp MultiStoreSecure IP Space Discrete, private secure

network partition Logical partitions within the

NetApp array

Secure VLAN Interface Securely maps VLANs directly

to IP spaces

Network VLAN Used to logically partition

networks Separates broadcast domains

NetApp provides the industry’s only complete tool set for providing path isolation from the disk through the network. This level of security is mandatory for multi-tenant environments.

Virtual Storage Controller

Customer B


Customer C

Data

Data

Data

Data

Data

Data


Customer A

Data

Data

Data

MultiStore®

NetApp MultiStore & vFilers


Abstracted access via vFilers (virtual arrays)– vFiler storage service profiles unbind data from hardware

DataMotion non-disruptive mobility & migration Centralized cluster management

Data Ontap

vFilervFiler vFilervFilervFilervFilervFilervFilervFilervFilervFiler

Next-Gen Data Ontap Cluster-Mode


Scale Out Storage Architecture for Non-Stop Operations– Supports 24 storage nodes

Abstracted access via vFilers (virtual arrays) Centralized cluster management

Data Ontap 8.1 C-Mode

vFiler

vFiler

vFiler

Key C-Mode values

Non-disruptive– Upgrade, replace, rebalance,

expand, all without disrupting workloads

Scalable containers– Scale up, scale out, scale down– Petabytes of data; billions of

objects


Storage Offloaded Data Protection

RAID the Foundation of Data Protection


RAID 5 RAID 6 RAID 10 RAID-DP

Cost Low Low High Low

Performance Low Low High High

Resiliency Low High Med High

RAID-DP enables ‘Set it & Forget it’ simplicity– Highest performance and data protection– Industry leading efficiency (87.5% default utilization)

Solution design simplicity & standardization

Storage tiering simplified– Enabled based on type of medium not a matrix comprised of

mediums & RAID types

Traditional Business Continuance Strengths

– Let’s you sleep at night

Weaknesses– Loads of hardware– Many operations

Several copies Thick transfers Stored in multiple

formats

The accepted pain of doing business

Day to Day workloads

Production

1st Point of Recovery

Dedupe

Disk Backup

Long-Term Archive

Compressed

Tape

Archive Backup

Identical HW as

Production

DR

Replication

Introduce NetApp Arrays


Dedupe

Disk Backup

Day to Day workloads

Production

Identical HW as

Production

DR

Long-Term Archive

Compressed

Tape

Archive Backup Replication

Strengths– Same process

that you know

Weaknesses– Same process

that you know

The process of making copies of data in order to meet legal compliance requirements


Dedupe

Disk Backup

Day to Day workloads +

Dedupe

Production

Dedupe DR

DR

Long-Term Archive

Compressed

Tape

Archive Backup Replication


Strengths– Production & DR

storage is reduced by 50%

– Same process

Weaknesses– Same process

The process of making copies of data in order to meet legal compliance requirements


Backup on production Array– Eliminates backup array– Instant backups & restores– Backups automatically

transferred offsite DR with backup points stored

on a single array

NetApp Multi-Purpose Integrated Data Protection

Long-Term Archive

Compressed

Tape


Dedupe


Production

Dedupe DR +Offsite

Backups

Offsite Backup

& DR

Archive DedupeReplication

Backup


Backup on production Array– Eliminates backup array– Instant backups & restores– Backups automatically

transferred offsite

Long-term archive or DR Array

NetApp Multi-Purpose Integrated Data Protection

Dedupe DR+ Backups

Long-Term Archive

Production

Archive


Dedupe


Production

DedupeReplication

Lunch Break #Tech Days
















Beyond Storage Efficiency and Automated Data

protection in Virtual Environments

A Little About Me

My experience lies in the licensing of software, whether in licensing agreements, basic office applications, servers, desktops, ERP or virtual licensing.

I started my technology career-path with KEPCO in San Antonio, Texas as an educational materials sales representative. My career continued for Soft Options in Calgary where I learned about large software licensing contracts by servicing clients like TCPL, Chevron, and Amoco (BP). I finished my time in Calgary working for WellPoint Systems which was an ISV for the oil and gas Sector.

For the last 4.5 years I have been with Acrodex as a software solutions specialist, sales manager and now territory manager building a team of like minded individuals in our prairie offices both in Regina and Winnipeg.

MCP, CSP, VSP – 14 years experience in software licensing

CHALLENGES.

today more than ever businesses are faced with tight economic circumstances, challenged more than ever to do more with less… technology has never been more important to business strategy and survival.

But Which Technology And How Do I Manage IT?

Urban sprawl, also known as suburban sprawl, is a multifaceted concept, which includes the spreading outwards of a city and its suburbs to its outskirts to low-density and auto-dependent development on rural land, high segregation of uses (e.g. stores and residential), and various design features that encourage car dependency.[1]

In the last 15 years, As high speed connectivity increases + device technology advances to do more in smaller devices =Infrastructure sprawl.

Point Of Reference To The Problem

http://en.wikipedia.org/wiki/Suburb

http://en.wikipedia.org/wiki/Auto-oriented_development

Is Software Licensing Complex?

Licensing Terms and ConditionsEULA – End User License AgreementPUR – Product Use Rights

Licensing Agreements- MBSA- EA- Select Plus- ELP- TLP or CLP- EAP- ECI- Easy Licensing- Campus / Student- Open License

Licensing Reference Terms- Cores- Per Server- Per Processor (physical or Virtual)- Std, Ent, Datacenter- OSE – Operating System Environment- CAL – Client Access License- Device CAL vs. User CAL- Concurrent User- Perpetual vs. subscription- Qualified Desktop- License certificate- OSE – operating system environment- VDI – virtual desktop infrastructure- Instance- Line of business- Training Lab

Maintenance Types- Maintenance- SA- Subscription Adv.

Software Licensing Was Suppose To Be Simpler

Bottom Line benefits of Volume Licensing

- Saves time in ordering process

- Saves money in volume discounts

- Many have resource bundled in (HUP, technical support, new version rights)

What Is The Key Or Keys ?

Know what your “License Entitlement” provides

Have a system in place to help you manage 1) what is deployed.2) what you are licensed to deploy.

SAM Optimization Model By Role

Server Counts Use To Be Simple

User Devices Use To Be Simple

Why would I count my company phones ?

Opportunities and Issues

Motorola XoomApple Ipad 2Asus Eee PadHP SlateLG G-SlateViewSonic ViewpadSamsung Galaxy TabRIM BB Playbook

Tablets Are New – Don’t They Arrive Licensed ?

Tools To Help You Manage Assets

Landesk Asset Lifecycle Manager Microsoft - System Center Configuration

Manager (Asset Intelligence) CA – IT Asset Manager IBM - Tivoli

Cloud Services Questions – taken from Google I need a productivity solution that’s easy to deploy and doesn’t require the ongoing maintenance of desktop software.

I want a solution that meets my needs today and automatically gets better over time.

I need a productivity solution that I can rely on.

I need technology that was built with security in mind.

My employees need to collaborate seamlessly across organizational, geographical and linguistic barriers.

I want my employees to move faster without being slowed down by inflexible technology.

My employees need to use a wide range of mobile phones and tablets including Android, Blackberry, iPhone and Windows

Mobile.

My employees need to do more from mobile devices than just send emails.

I want a simple licensing model that is cost-effective and predictable.

I want to spend half as much on IT as I do today.

Full SAM EngagementSAM Baseline SAM

Assessment

SAM Deployment Planning

Inventory of deployed Microsoft assets, review of corresponding customer license documentation, virtual, hosted, or cloud-based solutions, and identification of any opportunities for improvement.

Review of customer’s existing processes against

SAM Optimization Model framework, identifying

improvement opportunities and associated ROI.

Provides deployment assistance for processes and technologies to support key SAM areas, including deployment, metering, inventory and control. Special focus on solutions deploying Microsoft technologies including System Center, MDOP AIS, or MAP.

Preset SAM Assessment results to the customerPreset SAM Assessment results to the customer

Reconcile and validate collected data and document resultsReconcile and validate collected data and document results

Collect all relevant data to address the 10 key competencies and conduct customer interviews Collect all relevant data to address the 10 key competencies and conduct customer interviews

Define the what , where, when, who & how of the engagementDefine the what , where, when, who & how of the engagement

SAM Assessment Framework Overview

Planning

Data Gathering

Data Analysis

Presentation

BASIC STANDARDIZEDSAM ThroughoutOrganization

SAM ImprovementPlan

Hardware & Software Inventory

Accuracy of Inventory

License Entitlement Records

Periodic Evaluations

SAM OperationsMgmt & Interfaces

Acquisition Processes

Deployment Processes

Retirement Processes

Project Manager assigned but SAM roles &

responsibilities not defined

No SAM development or communication plan

No centralized inventory or

< 68% assets in central inventory

Manual inventory; no discovery tools

Procurement manages contracts; not accessed

by IT managers

IT operations managed on ad-hoc basis

SAM not considered part of M&A risk plan and company integration

Assets purchased on a per project basis; without

a review of current availability

Assets deployed by end-users in distributed

locations; no centralized IT

Software is retired with hardware and is not

harvested or reassigned

Direct SAM responsibility is identified throughout

organization

SAM plan is defined and approved

> 68% - 95% of assets in inventory

Inventory sources reconciled annually

Complete entitlement records exist across

organization

Annual sign-off on SAM reports

Operations manages separate asset

inventories

Software purchases use approved vendors

Only approved software is deployed

Unused software is harvested (where the

license allows) and tracked within a centrally controlled

inventory

Each functional group actively manages SAM

SAM Improvement is demonstrated

> 95% - 98% of assets in Inventory

Inventory sources reconciled quarterly

Entitlement records reconciled with vendor

records

Quarterly sign-off on SAM reports

Operations manages associated asset

inventory

Software purchases based on

deployment/entitlement reconciliation

Software deployment reports are accessible to

stakeholdersCentrally controlled inventory

of harvested licenses is maintained & available for

reuse. Deployment & license records are updated

SAM responsibilities defined in job

descriptions across organization

SAM goals part of executive scorecard; reviewed regularly

> 99% of assets in inventory

Dynamic discovery tools provide near real-time

deployment details

SAM entitlement system interfaces with vendor entitlement to track

usage

System reconciliations and ITAM report available

on demand

All business units follow the same strategy,

process & technology for SAM

All purchases are made using a pre-defined asset

catalog; based on metered usage

Software is dynamically available to users on

demandAutomated process w/

centralized control & tracking of all installed software, harvest options, internal

reassignment and disposal

RATIONALIZED

DYNAMIC

SAM Assessment Engagement SAM Optimization Model – Maturity levels

SAM – Program Features

Gap Analysis

License Reconciliation

License Harvesting

Lifecycle Assessment

Security checks

License compliance

Reporting

Security Policies and configurations

Application management and updating

Comprehensive reporting

Benefits of Software Asset Management

Software Compliance

Productivity Gains

Expanded risk mitigation

Control over IT infrastructure

Simplified IT management

Optimized Software deployment

Streamlined License Acquisition

Increased Security

Peace of Mind

Our Approach to SAM

Long Term Customer Engagement

Strategy

Full SAM Services

Industry Best Practices

Key Metrics and Reports

Compliance and Optimization

Collaborate, Communicate


Ojasvi BansalUnified Communications Solution Specialist

Mark GelsominiCorporate Director Information Technologies

Acrodex UC Solution

UC Solutions & Services: Consulting Services Design and Architecture Deployment Services Professional Services Managed Services Training Services Triage Services: Single Point Of Contact For

Hardware, Software Or Service Escalation Regardless Of Vendor

The world of business is evolving. Evolve with it.

Single Source Provider: Enhancing End User Experience

Multiple communication modalities

Different interfaces and technologies

Lack of integration (due to product End of Life)

Multiple vendors supporting voice, data and network applications

Customers are investigating Network upgrades to SIP

Clients are requiring mobile convergence

Voice MailDesk Phone

FaxE-Mail Cell Phone

VideoConferencing

http://www.polycom.ca/index.html

http://www.google.ca/imgres?imgurl=http://www.engineering.cornell.edu/diversity/office-diversity-programs/summer-programs/highschool-programs/curie-academy/images/hp_logo.jpg&imgrefurl=http://www.engineering.cornell.edu/diversity/office-diversity-programs/summer-programs/highschool-programs/curie-academy/index.cfm&h=569&w=900&sz=51&tbnid=SRQw8He8D6YA_M:&tbnh=92&tbnw=146&prev=/images?q=hp+logo&zoom=1&q=hp+logo&hl=en&usg=__fDFYkNw7EM0fUTfGqdfIWqfjoRw=&sa=X&ei=UljUTPbSHIW9nAfRq_XqBQ&ved=0CB4Q9QEwAQ

http://www.audiocodes.com/

What Is Unified Communications?

It’s Just a Fancy Word for Voice

over IP.

It’s Just a Fancy Word for Voice

over IP.

It’s Voicemail in Your Email.

It’s Voicemail in Your Email.

It’s Just Skype.It’s Just Skype.

Whatever It Is, It’s More

Than I Need.

Whatever It Is, It’s More

Than I Need.

It’s Definitely Not for Small

Businesses Like Mine.

It’s Definitely Not for Small

Businesses Like Mine.

It’s Big, Complex, and Expensive.

It’s Big, Complex, and Expensive.

It’s Patching Things Together That Don’t

Work Together.

It’s Patching Things Together That Don’t

Work Together.

Unified Communications – The Myths

“Unified Communications solutions bring together voice, messaging, video, and desktop applications to enable

companies to quickly adapt to market changes, increase productivity, improve competitive advantage and deliver

a rich-media experience across any workspace.”

“Unified Communications solutions bring together voice, messaging, video, and desktop applications to enable

companies to quickly adapt to market changes, increase productivity, improve competitive advantage and deliver

a rich-media experience across any workspace.”

115

What Is Unified Communications?

Components of Unified Communications

• Communications: Voice, data, and video• Messaging: Voice, email, video, and IM• Conferencing: Online, audio, and video• Application integration: Microsoft Office and

CRM• Presence: IP phone, desktop clients, and call

connectors• Common user experience: Desktop, phone,

and mobility

• Communications: Voice, data, and video• Messaging: Voice, email, video, and IM• Conferencing: Online, audio, and video• Application integration: Microsoft Office and

CRM• Presence: IP phone, desktop clients, and call

connectors• Common user experience: Desktop, phone,

and mobility

Using Unified Communications, You Can…

Secure My Business

Work from Anywhere

Be More Productive

Serve Customers Better

Connect Everyone

Connect Collaborate

Total Economic Impact (Example)

Forrester Study Shows >500% ROI in Three Years

The study shows the following benefits for a 4,000 employee organization over a three-year period: Benefit Result

Payback Period Two months

Improved Productivity 13 min saved/day/employee ($20 million)

Saved Travel Costs 23% reduction ($15 million)

Reduced Time to Complete Projects 10% reduction ($15 million)

Shortened Sales Cycle 20% time saved ($5 million)

Reduced Dial-in Conferencing 50% reduction ($0.6 million)

Reduced Telephony Charges 40% reduction ($1.2 million)

Source: Forrester, 2007

Underground Communications Mark Gelsomini

Corporate Director IT

TSX: DPM

AGENDA

Who is Dundee Precious Metals Inc.?

Technology

Network Topology

Wi-Fi Coverage

Software- Push to Talk, Paging

Aeroscout Project

DUNDEE PRECIOUS METALS

Dundee Precious Metals (DPM:TSX) is a Canadian-based, international mining company engaged in the acquisition, exploration, development, mining and processing of precious metal properties.

DPM’s business objectives are to identify, acquire, finance, develop and operate low-cost, long-life mining properties.

With a dynamic global operation, DPM decided that a more strategic, centralized approach to IT was necessary to support the emerging business requirements.

“TAKING THE LID OFF”

Paper reporting at end of shift

Supervisor interaction 1-2 /shift

Limited knowledge of shift delays

Slow response time to process interruptions

Reactive Maintenance

Small picture view

Poor coordination

Poor use of resources

Lost time locating equipment/materials etc. from shift to shift

Real time display of information

Supervisor dispatched to critical shift problems

Delays identified in real time

Problems identified immediately

Real time equipment health monitoring

See activities in whole mine in real time

Coordination through CCR with big picture

Resources utilized to optimize shift results

Real time equipment and materials tracking

OLD WAY NEW WAY

122

DPM GLOBAL IT VISION\MISSION STATEMENT

“To deliver reliable business-centric IT solutions,

infrastructure and services through leadership and

partnership with DPM operations globally to maximizing

efficiency, streamlining processes, while supporting

corporate objectives.”

THE TECHNOLOGY

High speed fiber optic data link coupled with a 50 – 110 Volt (touchable) low power consumption power line bring high speed data line to any point where some form of communication device has to be placed.

Wi-Fi based communication

Wi-Fi clients, Wi-Fi based Push To Talk system

Wired clients (Controllers, Cameras, FANs)

RFID/Wi-Fi based location tracking

ENABLING TECHNOLOGIES

Mobile Equipment

Industrial Controller

s

VoIP Clients

Cameras

Tablet

Wireless tags

Access Point

Access Point

Site LAN Network

http://mediabase.sandvik.com/altDownload.aspx?id=6528

DESIGN

Boxes are connected with fiber optic cables and can be separated up to 10Km

Wired clients are connected to the boxes with up to 100m copper cable

BOX is rated for IP67 (Industrial)

All industrial connectors

FOB is fully detachable

Industrial Wi-Fi clients (Yellow)

THE TECHNOLOGY PICTURE

Standard IP Telephone

• In an IP67 Protected box

• With Visual Ringer

Places

• Refuge Chambers

• Shafts

• Pumps

• Transformer Bays

• Ore-Passes

UNDER GROUND CABLE LAYOUT

CABLE LAYOUT

WI-FI COVERAGE

PUSH TO TALK AND PAGING

All Wi-Fi phones have Push To Talk capabilities

Push to Talk application will have following features

Unlimited numbers of channels

Emergency button

Listening to more than one channel (For Safety department)

Channel filtering

Paging is software which give the opportunity to send audio and text messages to group or all phones

COMMUNICATIONS- WIRELESS ETHERNET

Access point

Wi-Fi phone

132

PUSH TO TALK AND PAGING

AEROSCOUT LOCATION TRACKING

Wi-Fi/RFID based

Tags will be installed in lamps

Tags will be installed in all vehicles

Entry/Exit events

Business events

Vehicle location

Where we have people working

Location history

Location reports

Safety

HOW DOES IT WORK?

1) Active RFID tags and/or standard wireless devices send a tiny wireless signal at a regular interval

2) Signal is received by the Wi-Fi wireless network (or location receivers), and is sent to an Engine

3) The Engine uses multiple algorithms to determine location, and sends asset data (location, status, etc.) to enterprise software

4) Enterprise software uses location and status data to display maps, enable searches, create alerts, manage assets, etc.

135

http://www.aeroscout.com/

LOCATION DASHBOARD

CHALLENGES

Improve local and global communications

Simplicity in use

Significant communication limitation between groups

Improve health and safety

Production improvement

Equipment tracking capability

SOLUTIONS

Allows quick identification of problem and locations for rapid response to mine emergencies

Enhanced communication between surface and underground operations thus improving equipment and manpower utilization/allocation/reassignment and maintenance

Use of small portable Wi-Fi phone units provides ease of use for timely response to production and safety needs

Underground and surface tracking of equipment

A single number follows the person anywhere in the world

Integrated voice mail and email

Global help desk

BENEFITS

Minimizes expensive cell phone traffic

All users will be able to communicate seamlessly anywhere in the world (one product does it all)

Rapid response to changing underground situations to maximize material movement

Decreases equipment downtime through better information on location and repairs required

ACHIEVEMENTS AND AWARDS

May 2010 Microsoft Momentum Magazine Cover Story

• “Gold Standard”

Awarded “Most Innovative Company 2010” from Cisco Europe

Finalist “Most Innovative Business Impacting Network of the Year”

First mining company to deploy non-proprietary communication technologies in the mines

Created three way integration with Cisco VoIP, Tandberg and OCS

Implementing CRM in Your Environment

Shan McArthurVP of Technology, Adxstudio

Afternoon Break #Tech Days
















Mobility Management – LANDesk Information Session

Don MossChannel Systems Engineer

LANDesk Software Confidential

The Leader in Helping Simplify & Control IT Complexity› LANDesk named a “Leader” in the 2010 Gartner Magic Quadrant

for systems lifecycle management› One of only two vendors on the three

Magic Quadrants for management, endpoint security, and service desk (Gartner 2010)

› 698% return on investment within 3 years; payback in 5 months (IDC 2011)

› LANDesk saves over $32,022 per 100 users, per year (IDC 2010)

Partners› Apple, Credant, Cognizant, IBM, Intel,

Kaspersky, Lenovo, Microsoft, Wipro› 400+ certified VARs/system integrators

worldwide

LANDesk Software


The LANDesk “complete” SolutionGartner Magic Quadrant

PC Configuration Life Cycle Management ToolsJan 2011

“LANDesk has one of the most complete products in terms of overall functionality, and the code base is solid and stable. LANDesk benefited this year from an increased weight on managing non-Windows clients…

LANDesk has a strong OEM partnership with VMware for its Thinapp product. LANDesk has tight integration with a fairly large number of customers using the application virtualization offering”


Your Extended Team


Delivering Value

http://www.northerntrust.com/pws/jsp/display2.jsp?XML=pages/nthome/1201641977548_687.xml&TYPE=home&pageTimeout=600


Delivering Value

Their Challenges?

http://www.northerntrust.com/pws/jsp/display2.jsp?XML=pages/nthome/1201641977548_687.xml&TYPE=home&pageTimeout=600


Asset Lifecycle

Management

IT ServiceManagementVirtualization

Management

Power &InfrastructureManagement

Management Automation

Platform

SystemsLifecycle

Management

Endpoint Security & Compliance

> LANDesk Management and Security Suite


1. What is mobility?

2. What’s driving the need to manage mobility?

3. What are the three keys to managing the mobile enterprise

4. How can I see mobile devices on my network and who they belong to?

5. How can I manage and secure the corporate data on my user’s devices?

6. What is LANDesk’s approach to mobility?

7. How do we get started?

151

Agenda> We’ll Answer 7 Questions:


> What is Mobility?

Consider: Mobile Users

By 2015, there will be nearly one mobile device for every person alive. Projections indicate there will be over 7.1 billion mobile-connected devices—approximately equal to the world’s population in 2015 (7.2 billion). 1

By 2013, more than a third of the world’s workforce will consist of mobile workers, potentially 1.2 billion people. 2

Mobile Devices In the fourth quarter of 2010, 100 million smartphone

units shipped compared to 92 million PC units. For the first time, smartphones outshipped PCs. 3

Apple will ship 43.7 million iPads in 2011 and 63.3 million in 2012, up from an estimated 14 million in 2010. 4


Tablets market share will rise from 6% to 23% by 2015…

…desktop shares will drop from 32% in 2010 to 18% by 2015

New OS’s will offer a different experience driven by applications to provide functions

2009 – Microsoft represents 84% of PC Operating Systems

2010 and beyond – Tablets and smartphones will be substitutes for PCs

…in the future, Users will opt for one PC and a mix of tablets and smartphones

Endpoint Transformation – Mobile DevicesComputing Devices

Projected percentage of unit sales in US

Source: Forrester Research, The Wall Street Journal-6/9/10


Multiple Tipping Points

Dig

ital N

ativ

e Li

fest

yle

(Alw

ays c

onne

cted

, soc

ial a

nd

mul

ti-ta

skin

g)

IT Consumerization

(App-driven, consumer-owned,

co-mingled data)

User Is The New Endpoint(Tech savvy, platform-transparent,

user vs. device management)

Separation of Work and Personal

Work Time

Personal Time

Business Personal5-7 Years

Ago

Work Calendar

Work ContactsWork Cell

Phone

Work Desktop

Corp. Servers

Personal Calendar

Personal Cell

Phone

Personal Contacts

Personal Computer

Personal Storage

IT Dilemma

IT Involvement

Digital Lifestyle

Business Personal

Today

Time

Contacts

Mobile Apps

Social Network

Calendar

Personal Storage

Corp. Servers

Laptop

Smart Phone

IT Involvement

IT Dilemma

Cloud Storage & Apps


Why Should You Care?“By 2013, those corporate IT

departments that have not enabled a diverse population of devices and end-user choices through

emphasis on manageability, policy enforcement and security

evaluations will become hopelessly outmoded and struggle to function.

This will cause chaos and substantially raise the total cost of ownership of the organization. ”

http://www.thestreet.com/story/10970787/2/15-tech-trends-to-emerge-by-2014.html




1. See and know what you have

2. Set and enforce effective IT policy

3. Manage and secure anywhere, anytime

Managing the Mobile Enterprise

> What Are The 3 Keys To Succeed?


Discovery and Inventory

20+ years of experience

Know what you have and what’s

connecting to your network

Discover any device accessing

your corporate data

Company owned vs. Employee owned devices

Know What You Have – Greater Visibility

> How Can I See Mobile Devices?


Security Stats – Where and How

Security breach information is taken from datalossdb.com – an online database of reported worldwide security breaches

Data• Data Encryption Policies• Extended Media Encryption

• Shadow Copy

Patch • OS Patching• App Patching (Beyond MS)

• Cross Platform Patching

A Layered Security Solution is Key

Malware• Buffer Overflow• Application Control

• HIPS/Whitelisting• Antivirus/anti-spyware

Knowledge & Verification

Configuration • Security Configuration• Device Control Policies

• Agent Persistence• Firewall

Discovery

MobileManagement

• Executive Dashboard• Reporting

• Alerting• Compliance

• Cloud Services Appliance• Location Based Policies

• Anti-bridging Tech.• Mobile Devices

• Distributed Discovery• Discover firewalled devices

• Real-time Discovery• WAP Discovery

Protection

Patch

Policy

Proof

ProcessAutomation

• Process Diagrams• IT Workflows

• Business ProcessProcess


‘Oh That Guy’

The Sum of All Fears:

Nomadic

Early Adopter w/ Multiple Devices

Want access to be more productive

A ‘Jailbreaker’

Policy ‘Skirter’ / Ignores policy


The LANDesk Answer

Start with heterogeneous management Common management infrastructure

Single “pane of glass” management help you consolidate technology

Process integration

Include multi-layered security 5 Powers – Protection, Patch, Policy, Proof and

Process

Top it off with software and service management

Laying The Foundation for Mobility Management

> How do you focus on the user?


Manage and Secure through the Cloud

Data encryption

Manage and Secure through

the cloud – Cloud Service Appliance

Mobile or location aware policies› Host Intrusion Protection System (HIPS)› USB Blocking› Shadow Copying› System & Application Patching

> Distributed Enterprise

LANDesk Cloud Services

Appliance


Leverage LANDesk Competencies

Platform

Agentless discovery and management for employee-owned devices

Single Agent-based management to greater management and security features

Automated management activities

LANDesk Mobility Management Strategy> What Is LANDesk’s Mobility Approach?


> First Generation

> Leverages Existing Email Infrastructure

> View it by user and by device

> Multi-platform

> Basic management and security capabilities

Agentless – Email Client Layer

Exchange & Blackberry Enterprise Server (BES)


Discovery…How it works…

New device configures ActiveSync client

Mobile devices appear in the consoleDiscovery runs…Blackberry provisioned with BES

[email protected]

landesk

mtemple

****************

My LANDesk e-mail


Where do we go from here?


> Next Gen

> OEM

> Apple MDM SDK

> Leverage management standards as they develop

Single Agent – Managed Mobility

Agent-based & Management Layer


Policy Management for OEMs


Summary Question & Answers

Megatrends in IT – HP Information Session

Neil ThompsonSolutions Architect

Closing Address

Tim SterzerSenior Sales Team Lead

Special thanks to…

Questions

Tim [email protected]