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Part III of the SSU course covers email marketing strategies, and explores how to boost wine sales with effective messaging, content, and tools related to email.
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Email Marketing
Email is not dead. It’s critical to your success and remains the easiest way to directly connect with consumers.
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High ROI
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Easy to measure
It’s easy to track performance, do A/B testing, see what works and what doesn’t.
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A top sales channel
Email should be a top source of traffic and sales on ecommerce websites
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Email assists other channels
Email may not always get credit for the final purchase, but it will usually be a top traffic channel for assisted conversions.
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Listbuilding tips – make it obvious
Include a mailing list signup prompt on every page, in an obvious place where people will see it.
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Listbuilding tips – keep it short
VS
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Listbuilding tips - offer an incentive
Give visitors a reason to sign up for your mailing list, like a one-time discount or free tasting for two.
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Listbuilding tips – pay employees
Offer tasting room staff .50 cents per email they collect
How one winery grew their list 500%
http://www.mikemeisner.com/blog/featured/how-one-winery-increased-mailing-list-500-percent/
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More listbuilding ideas Attend pouring events, and require people to
sign up to your mailing list. Create promos and contests, require entry
through email signup. Consider what gets you to offer up your
email?
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Email strategy Welcome/New Subscriber Frequency Content & Creative
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Welcome campaign with reward
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Welcome campaign with resources
• Links to top selling wines• Interview with winemaker• Quick tips• Wine club 20% discount (not
shown here)• Upcoming events• Social media links• Upcoming promotions and
invitations to exclusive events
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Welcome email with nothing
No images. No logo. Just plain text. Missed opportunity for a good first impression.
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Frequency Consistency
Stick to a deployment schedule (weekly, bi-weekly, monthly)
Mix informational emails with promotional ones Don’t be afraid to turn it up during the busy
season or other times of year when you can take advantage of a promo
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Re-engagement
Abandoned cart emails Happy birthday One year club
anniversary Update
info/preferences We’ve missed you
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Segmentation
Content is King. Segmentation is Queen. Varietal preferences (Special offer on Reds) Locals (Come to our next event) Order history (We’ve missed you) Club join date (One year anniversary together) Credit card set to expire (Update your profile)
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Landing pages
Bring visitor closer to the product or introduce them to a special promotion to help nudge them toward a purchase.
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A/B Testing
Use split testing to send slightly different versions of an email to one half of your list. Compare results.
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A/B testing - response Test basic elements
such as: Cart discount vs. free
shipping Subject lines Placement of call to
action buttons Using company
name vs. personal name in “from” line
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A/B Testing Example
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Rendering tips Width of the creative does not exceed 600 pixels Structure the creative with <table>'s, Do not float <div>'s to
position anything Use inline CSS to style your fonts versus basic HTML; i.e.
span style =“” vs. font face = “” Don’t use a <body> tag to set a background color. Wrap a
100% table around the creative and set it's bgcolor instead. Define the height & width of your images within your <img>
tags. Do not use the <style> tag within the <head> tag. Do not use <p> tags. If you would like to specify line breaks,
do so using <br /> Use Premailer to clean formatting and HTML
http://premailer.dialect.ca/
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Spam and mailing lists SPAM – unsolicited bulk email Do not buy email lists. End of story.
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Avoid common pitfalls
Their email offered 25% off their 2009 Zinfandel, with 50% off to wine club members. However, both the link from the email and the site itself offered 50% off to EVERYONE.
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Avoid common pitfalls
Offered a discount of 25% plus free shipping on a selection of wines. But the cart did not offer the free shipping. This was true for any amount, though the test order was for a case.
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Always be testing• Other errors include a winery that sent an email offering 15% off on a newly
released $40 Cabernet. But the Buy link brought you only to the home page of the winery that was featuring a different Cabernet, at $100, with no discount. The user had to search the site to get the wine advertised and discounted. They should have used a landing page.
• A winery sent an offer for 20% off all wines. The link took you to their list of wines, but only showed the regular prices and gave only their established discounts of 5% and 10% depending on quantity ordered.
• One multi-brand owner sent a separate email for each of its brands. Each email showed the wines of one promoted brand, but the buy button went to just one winery, presumably the email they created first, and forgot to change the link.
• One winery offered a “today only!” sale. Except the wines were not on sale when the email arrived. When contacted, the winery said “We thought the email would arrive the next day.”
• Another winery promised free shipping on a case order, but neglected to limit that to ground shipments. A customer could place an order for free priority overnight. If these orders are automatically processed, it’s a money-losing proposition.
So check your work! Send it to a co-worker who did not work on that email. Whoever spent time creating the email will usually not spot the errors.
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On writing 80% of people will read your headline, but
only a small fraction will continue Use “Power Words” Mix up your greetings Keep it short Call to action above the fold Use deadlines to sell Include numbers in the subject Be personal, “Your are not alone”
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Breakout session Dissect your email. Come up with 2-3
positives and 2-3 negatives. What would you test?
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Summary Focus on building list. Set up a decent welcome email. Split test subject lines, content, calls to action. Mix informative with promos and offers Check for mistakes
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ResourcesA/B Testing7 myths about email marketingHow A/B split testing worksA/B split testingSubject line testing scenarios
ExposureWinerymailinglists.comWineberserkers.com
Copywriting37 tips for writing emails that get opened, read, and clickedSubject line strategies to increase open ratesThe Perfect Subject Line
ServicesTry a cart abandonment campaign free for 30 daysEmail marketing audithttp://www.litmus.comhttp://www.mailchimp.com
FormattingPremailer. The preflight check for HTML emails
Data/AnalyticsEmail marketing dashboard for Google Analytics
Landing PagesThe anatomy of a high converting landing page
