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About me
- 김민석 ([email protected]) - Platform Architect @ Pivotal - Big-data Developer - Software architect - Software Quality Engineer - Developer
https://www.facebook.com/groups/CloudfoundryKorea https://www.meetup.com/Seoul-Cloud-Foundry-Meetup
§ Digital Disruption with Pivotal § Success story at Banking Business
§ Key takeaways
목차
Our mission is to transform how the world builds software
Powering Digital Transformation Across All Industries
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DIGITAL DISRUPTION IS CHANGING THE WAY
BANK BUSINESS IS DONE
6 https://www.cbinsights.com/blog/increasingly-crowded-unicorn-club/
Software가 가져온 산업영역을 넘어선 혁신
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JUNE 9, 2016
Startups이 잠식하는 기존 Big Banks
https://www.cbinsights.com/blog/big-banks-tech-challenges/
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Francisco Gonzalez, CEO
“Banks need to take on Amazon and Google or die. The shift to digital requires a complete overhaul of banks technology…it is a matter of survival.”
Startups이 잠식하는 기존 Big Banks
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New entrants • FinTech startups • Tech entering finserv • Blockchain
Disruption Accelerating market changes: • Demographics • Tech innovations
Hostile regulatory environment: • CFPB • Basel III • Political uncertainty
Banking업계의 위협요인
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Disruption
3 Strategic Choices: 1. Retreat (sell/close) 2. Do nothing (die) 3. Innovate (build/buy)
Competitive Advantage
Threat Opportunity Customer focus Experimentation
Speed, quality at scale
위협을 기회로
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Yesterday Tomorrow
Few Apps Many
Low Experimentation High
Low Fails Many
Few Wins Some
Monolithic Architecture Decoupled Tightly- Services Micro, Loosely- Coupled coupled
Custom Data Stores Heterogeneous
기회를 이용하기 위한 방법론People Enablement – Transformation Customer-Driven Product Management
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Retail and Commercial
Banking
Capital Markets
Investment Banking
Brokerage/ Wealth
Management Insurance Service
Providers
Pivotal과 손잡은 다양한 영역의 금융고객
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금융고객들의 목표Accelerate the bank’s digital transformation journey and speed of innovation
Enable Speed to Market ● Compete effectively against agile startups and fintech companies
● Ability to respond to customer needs immediately ● Fast feedback loops which reduces risk ● Cloud Native Platform enables automation of
previously manual tasks - driving efficiency
Deliver Customer Experience & More Value ● Customer driven product development limits waste, reduces investment in non ROI products
● Improved employee happiness - working on customer valued products that change the business outcomes of a company
Engage Workforce ● Developers who love their job ● Business & IT working together to deliver
products to customers - revenue growth ● Reduction in attrition ● Easy to hire top talent
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Pivotal의 Transformation 접근방식
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Pivotal의 조직 Transformation 철학
Aligning on the Transformation
Vision
Understanding the End to End
Process
Assessing the Impact to How People Work
Evaluating the Tools Needed
Cross-Functional Leadership and Participation
Transformation Metrics
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Not open to continuous
improvement Org sees IT as a cost center
Business
partners are not joining on the journey
No cross functional
sponsorship
Funding model doesn’t enable
experimentation
Lack of clarity for middle management
on vision and execution
We don’t know how to source, assess
new talent
Hiring and recruiting practices do not
allow us to compete for talent
Legacy processes
Risk Averse
Transformation에 대한 어려움
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Sponsor Driven Product Development
Customer Driven Experiences
Prescribed Schedule, Cost, and Scope
Functional Focused Teams
Team Spends Significant Time On Administration
Shared Services as a Control Function
Outcome Focused: Build, Measure, Learn
Customer Focused Balanced Teams
Team Spends Most Time Developing Product
Shared Services as an Enablement Function
Starting Point Transformation
Portfolio planning and financing not conducive to learning outcome approach
At Pivotal Labs, staff focused on development. Risk of reverting to old behaviors when staff returns
Processes and organizations within and external to IT create a justification and burden of proof environment
Business sponsors are not aligned or not educated with customer driven product management discipline
Staff being recruited and trained. Skill gaps in Tech team, Product Management role not developed, design outsourced
Predict and Request Infrastructure
Waterfall
Self-service Agile Infrastructure
Continuous Delivery and Integration
Platform and Operations Team being formed. Organization still underdevelopment
Environments and processes create wait states and accumulated risk
Traditional Space Collaborative, Co-located, Agile/XP Space Colocation starting to occur
Monolithic Applications
Cloud Native Architectures Adoption by teams
Pivotal Transformation Journey1-2 Years
Iterate & Learn 2 Years + Scale *- with Partners
Discovery & Direction 0-12 Months
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Pivotal Platform Transformation Journey
PRODUCTION OPERATE DEPLOY 1 2 3 4 5 6
MO
NTH
Pre-WorkCompletePre-ProdDeployed
FinalDeploysDone SystemEnhancements/
Upgrades
HelpwithAppDeploys
7 8 9 10 11 12
SER
VIC
ES
SOLUTIONASSURANCE
CUSTOMERSOLUTIONDIRECTOR*–Adesignatedcustomeradvocatebuildingrela4onships,measuringvalueandcoordina4ngcustomersuccess
PLATFORMDOJO
DESIGNATEDSUPPORTENGINEER*–AnexpertDSEproviding“whiteglove”productsupportduringyear1ofPCFopera4ons
A6wkDojotoenableasmall-scaleproduc4onenvironment.
OPSDOJOAPPREPLATFORMING
3mosofSAcoveragetohelpthecustomeralongwithplaKormenhancements.
A6wkOpsDojotoenable“at-scale”tooling,processes,etc.
10wkstore-plaKorm10sofapps
DeliverAt-ScaleProdProcessModels
Move10sofAppstoPCF;driveYear1AIConsumpIon
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Pivotal Labs의 Team Training 방식
DESIGNER PRODUCT OWNER
DEVELOPERS (2-3 PAIRS)
EXPERT
NOVICE
6 MONTHS 9 MONTHS 1 Year
ATOMIC TEAMS
• Responsible for an app, service or capability from end-to-end
• Developers work in pairs: two people with one CPU
• Supported by Agile Ops
FOUR MONTHS FROM ‘GOOD’ TO ‘GREAT’
• Citi devs join ‘Pivots’ to pair program
• Immersion allows them the return to home as ‘pairing leads’
§ Digital Disruption with Pivotal § Success story at Banking Business
§ Key takeaways
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• First bank in Southeast Asia to run Cloud Native applications on Pivotal Cloud Foundry, progressing from traditional legacy systems to a highly scalable and flexible environment
• Accelerate the bank’s digital transformation
journey and speed of innovation • Redefine the banking experience for over 6 million
consumer and corporate customers across Asia, and to compete effectively against agile startups and fintech companies
DBS bank 사례
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• 변화는 혁신(revolution)아 아닌 점진적(evolution) • customer experience 중심으로 한 변화 • 과거 은행이 안했던 실험(experiment)를 통한 서비스 개선 • data driven 서비스 개선, AI기반서비스 시작. • agile team 구성을 통한 조직 체질개선 • fully automating everything
https://www.youtube.com/watch?v=YFtuS3wUpLs&feature=youtu.be
DBS & Pivotal
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https://www.dbs.com/newsroom/DBS_named_worlds_best_digital_bank
The world best fin-tech award 2016
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Citi bank
http://seekingalpha.com/article/3524176-capital-return-review-citigroup
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• Global organizational shift toward a next generation agile mindset with their Product Managers, Developers and Program Managers
• Needed the agility required to push products to
market faster and cost effectively • Added modern, real-time, customer-centric
features to the bank’s P2P money transfer product
Citi bank 사례
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Citi의 Objectives
● Citi seeks a structured and rational method for measuring progress and aligning practices among teams.
● Citi wants to have situational awareness of its efforts in the context of technology best practices, including Lean Startup, Spotify Squads, etc.
● Citi seeks to build on the holistic and interdisciplinary efforts of its Task Force Teams: controls, testing, release & demand management, business alignment, and staffing
● Citi’s objectives should be practical: Provide a framework for Citi’s agile implementation that promotes consistency but allows for flexibility when dictated by business needs
27 https://www.youtube.com/watch?v=WDvCIhfb6y4&feature=youtu.be
SpringOne Platform 2016
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Mission statements
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● Starting to see agility in the organization, acceptance in external cloud providers
(e.g. Amazon and Azure)
● Looking forward there is a path to bring out new capabilities
● Plan to save $$$M in agile development in 2017 on a cloud platform
Business Benefits(1년 경과)
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고객가치 중심의 역량집중
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32%
18%
14%
5% 5% 5%
21%
Family Member
Friend
Other
Service provider
Work colleague
Social acquaintance
Spouse
70% of payments occur between friends and family members…
Note: Other includes tips, emergency, gambling, gaming, club fees, child
… and are dominated by six use cases
% of P2P Txns
Source: Aite Group Survey, 2010
U.S. P2P Allocation by Recipient
70% to friends &
family
Splitting bills (including restaurants)
Charity & fundraising
Repayments
Purchases (casual selling)
Gifts and occasions
Financial support and transfers
37% Use cases
9%
9%
9%
15%
Other
5% 16%
70% to friends and
family
고객의 성향분석
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고객중심의 서비스 concept 테스트
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조직 체질 개선
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Citi fintech에 최적화된 balanced product team
● Compliance analyst part of balanced product team ○ member of weekly iteration team to prioritize, define and
estimate ● Compliance requirements captured as part of acceptance criteria ● Balanced team is aligned with business goals and milestones ● Compliance requirements are captured as tests
○ TDD ensures compliance helps drive software design ○ outcomes are validated via CI ○ CD ensures compliance requirements are met before
deployment ○ CD provides an audit trail for all artifacts tested
4 Engineers
1 Product Manager
1 Designer 1 Compliance Analyst
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Citi fintech에 최적화된 balanced product team
Balanced Product Team
● Customer driven digital product development capability is broader than an organization, a development methodology, a tool set, or a physical space
● It is an ecosystem of processes, organizations, practices, skills, and space unified by an “explore and learn” culture and shared goals, focused on delivering value to the customer
Customer Experience and Business Need
Balanced Platform Operations Team
Balanced Product Team
Balanced Product Team
Balanced Product Team
HR Finance Procurement Legal
Customer Focused Goals &
Processes
Build – Measure- Learn DNA
Flip-flops & Beer
Culture
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Citi Bank 소속 개발팀 양성
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프로세스 개선(Today): Approval Driven
APP DEV QA OPERATIONS
CHANGE MGMT
SECURITY COMPLIANCE APPROVER APPROVER APPROVER APPROVER
infrastructure
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프로세스 개선(Tomorrow): New Process at Citi FinTech
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Dev Tests
Continuous Integration
Exploratory Testing
Acceptance Testing
Stakeholder Feedback
User Feedback
As a programmer, did I write the code I intended to write?…
…without violating any existing expectations in the code?
Did we introduce any unintended consequences?
Did I get the feature I asked for?
As a team, are we headed in the right direction?
Are we producing something our customers/users love?
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프로세스 개선(Tomorrow): Self-Service, Self-Healing
APP DEV QA OPERATIONS
CHANGE MGMT SECURITY COMPLIANCE
infrastructure
CUSTOMER FACING APP
PLATFORM
CHOICE
SELF-SERVE
SELF-HEALING
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서비스 배포 Pipeline 개선(today)
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서비스 배포 Pipeline 개선(tomorrow)
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System design 개선(today)
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System design 개선(tomorrow)
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System design 개선(tomorrow)
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Overall Tomorrow
§ Digital Disruption with Pivotal § Success story at Banking Business
§ Key takeaways
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Pivotal의 조직 Transformation 철학: re-cap
Aligning on the Transformation
Vision
Understanding the End to End
Process
Assessing the Impact to How People Work
Evaluating the Tools Needed
Cross-Functional Leadership and Participation
Transformation Metrics
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이러한 목표/변화가 필요하다면,
§ Convert Threat to Opportunity by building Competitive Advantage
§ Have Transformation vision to be both strategic and practical
§ Do Customer focus experimentation speed, quality at scale
§ Enable Agile team by doing
§ Do Productive operation with fully automated platforms
§ Make Happy company with balanced team aligned with vision
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Let’s help you become a disruptor TOGETHER
![[PPT]PowerPoint Presentation - FP&M SETA · Web viewDifferent Funding Types PIVOTAL - Fixed DG Funding Funding Type 2 NON-PIVOTAL & Special Projects PIVOTAL -Fixed DG Funding PIVOTAL](https://img.dokumen.tips/doc/110x75/5ad11a0c7f8b9aff738b54bc/pptpowerpoint-presentation-fpm-viewdifferent-funding-types-pivotal-fixed-dg.jpg)
