Partner Webcast – Cloud@Customer: Partner opportunities with Oracle Cloud Machines

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

Cloud@Customer: Partner Business Opportunity with Oracle Cloud Machines


April 6th, 2017 10:00 CET – 11:00 EET - 9am UK


Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

4


Cloud@Customer for Partners - Agenda

5

Target Market & Key Audience

Value Proposition

Product Overview

Competitive Landscape & Differentiation

Oracle Partner Model

Resources for Partners

Services: the partner opportunity

Next steps

Koen van den Berg Business Development Director, Oracle EMEA

Javier Puerta Partner Programs Director, Oracle EMEA

Nick Balch Senior Director, ACS Global Delivery


“Cloud is the new normal – Customers pay for what they really use”

6

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 7

The Hard Work Remains

How do you bring cloud agility to the enterprise application landscape?


Oracle Cloud Infrastructure Capabilities

ENTERPRISE CLOUD INFRASTRUCTURE STRATEGY

8

On-Premises Engineered systems,

designed for enterprise applications.

Precise cloud equivalents

Public Cloud Integrated enterprise

SaaS / PaaS / IaaS

Public Cloud Model on Premises

Public Oracle Cloud delivered on-premises


Oracle’s Unique Capabilities for Enterprise Cloud

ENTERPRISE CLOUD STRATEGY

9

On-Premises Engineered systems,

designed for enterprise applications.

Precise cloud equivalents

Public Cloud Integrated enterprise

SaaS / PaaS / IaaS

Public Cloud Model on Premises

Public Oracle Cloud delivered on-premises


Databases

Applications

Analytics

10

Oracle’s Cloud-Ready Enterprise Application Infrastructure

Best of Breed

Technology enablers to

build your own cloud

infrastructure

Customizable

Appliance

Simplicity

Integrated for ease of

deployment and operation

Exa &

Super

Maximal

Engineered for unmatched capabilities:

performance, scale, security

and availability

Cloud

Machines

Public Cloud On-Premises

Maintain control and

bring the value of the public cloud behind your firewall

Cloud

Eng Systems

Same as On-Premises

Exact duplicates of Engineered systems in the Oracle Cloud

and on-premises

On-Premises Oracle Cloud

Cloud

IaaS

Enterprise Cloud

Run any workload in the

cloud: compute

networking, and storage

Store, backup, archive in the

cloud

Private Cloud Building Blocks Public Cloud Building Blocks


Oracle Cloud Machines

Installation and Configuration

Cloud Operations and Support

Cloud Administration

Oracle Cloud Operations

Customer Premises

* Future release

Cloud-model for Oracle Database

• Bringing cloud capabilities to Data Warehouse and OLTP

Exadata Cloud Machine

Cloud-model for General,

Java and Cloud-native

Apps

• Develop, deploy, manage Oracle and non-Oracle workloads

• IaaS and PaaS

Oracle Cloud Machine

Cloud-model for open Big

Data analytics, apps and

exploration

• Transform info into insight using enterprise Hadoop deployments

Big Data Cloud Machine*





Customer

OCM Cloud Operations: Roles and Responsibilities


Customer

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 13 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

Java Cloud Service

SOA Cloud Service

Database Cloud Service

Compute Services

Storage Services

Network Services

Oracle and non-Oracle Workloads on IaaS

Extended Platform as a Service Offerings

Integrated IaaS and PaaS

More PaaS services to come

And even more PaaS services to come


Impact Of Oracle Cloud Machine

• Dramatically accelerate application development and deployment

• Move towards a cloud-first model

• Integrate public cloud as desired

• IT remains in control

• Provides full cost transparency


Oracle Cloud Machines





Customer Premises

* Future release

Cloud-model for Oracle Database

• Bringing cloud capabilities to Data Warehouse and OLTP


Cloud-model for General,

Java and Cloud-native

Apps

• Develop, deploy, manage Oracle and non-Oracle workloads

• IaaS and PaaS


Cloud-model for open Big

Data analytics, apps and

exploration

• Transform info into insight using enterprise Hadoop deployments

Big Data Cloud Machine*


• Exadata X6 • Exadata Cloud Service

16

• Exadata Cloud Machine

Exadata Database Machine Family Highest Performance/Highest Available Database Cloud Service

X6-2 X6-8

On-Premises Exadata Cloud Service @ Oracle

Exadata Cloud Service @ Customer



Full power of Exadata delivered as a cloud service in your data center

Customer manages the database, Oracle manages everything else

Use for large-scale database consolidation, or supporting extremely demanding databases

Identical to Exadata Cloud Service

Subscription and metered options

17


• Same Services as Exadata on Public Cloud – Includes Exadata HW (X6) & SW, Database SW

– Oracle Database 11.2.0.4 or 12.1.0.2 with Grid Infrastructure 12.1.0.2

– Oracle Database 12.2.0.1 with Grid Infrastructure 12.2.0.1

– All database options and features, Exadata features, DB Management Packs

• Start with minimal cores within a rack, scale as needed – Minimum: 16 cores, enable additional cores on demand

– Access to full 42 TB of storage

– Dozens of terabytes of storage, hundreds of thousands of IOs per second

– Can expand to 100s of cores, 100s of TB storage, Millions of IOPs

18

Service Specifics

1. OCPU = Oracle CPU = 1 usable compute core 2. After high-redundancy mirroring, but before database compression 3. After provisioning DATA and RECO disk groups, actual space depends on

space needed for local backups

SERVICE METRICS Eighth* Quarter Half Full

Number of Database Servers 2 2 4 8

Number of OCPUs1 16 – 68 22 – 84 44 – 168 88 – 336

Total Memory (GB) 480 GB 1,440 GB 2,880 GB 5,760 GB

Number of Storage Servers 3 3 6 12

Total Flash Capacity 19.2 TB 38.4 TB 76.8 TB 153.6 TB

Total Usable Disk Capacity2 42.7 TB 85.4 TB 170.9 TB 341.7 TB

Max Total of all DB Sizes

Supported (local backup)3 17.1 TB 34.2 TB 68.4 TB 136.7 TB

Max Total Of All DB Sizes

Supported (no local backup) 34.2 TB 68.3 TB 136.7 TB 273.4 TB


Decades of Database Innovation Proven at Millions of Mission-Critical Deployments Exadata Cloud Machine: Compatible, Scalable, Available

All Exadata DB Machine Innovations

All Oracle Database

Innovations

Multitenant

In-Memory DB

Real Application Clusters

Active Data Guard

Partitioning

Advanced Compression

Advanced Security, Label Security, DB Vault

Real Application Testing

Advanced Analytics, Spatial and Graph

Management Packs for Oracle Database

InfiniBand Fabric

Columnar Flash Cache

HCC

10:1

I/O I/O I/O

Storage Indexes

Hybrid Columnar Compression

I/O Resource Management

Exafusion Direct-to-Wire Protocol

Offload SQL to Storage

Network Resource Management

In-Memory Fault Tolerance

PCI Flash Smart Flash Cache, Log

19


Bursting on EDCS and ExaCM available!

• Customer subscribes to basic # of OCPU to support their workloads

• Bursting up to 2X base subscription for peak workloads. Giving customer flexibility/agility for burst for peak workloads. NO upfront investment to support peaks!!

• No downtime

20


Value in Context of the Use Case

Most complete and performing Data Base Cloud Service

Cloud agility by scaling options and bursting etc.

Benefit from many database options

21

Develop and Test at Scale

Active Standby/DR

Gradual Consolidation

OLTP/Analytics


Current On-Premises Cloud Offerings Do not solve all of today’s challenges of speed and automation

22

• Cloud on Premises – same PaaS and IaaS stechnology as public cloud • Hardware, software and services managed, operated by Oracle • Single vendor accountability • Runs Oracle and non-Oracle workloads

• Cloud Foundry PaaS layer only; no support for services like JCS, ICS • DIY hardware + IaaS, manage, operate • NO single vendor accountability

• Azure Pack capabilities not same as Azure public cloud • Target primarily Microsoft workloads • NO single vendor accountability

• Only PaaS layer; complex IaaS integration if any • DIY hardware + IaaS, manage, operate

• DIY hardware + IaaS software, manage, operate • Additional work required around OpenStack integration

• DIY hardware + software, manage, operate • Hypervisor-centric management tooling

Commodity + VMware

Commodity + OpenStack

Commodity + Cloud Foundry

Commodity + Microsoft Azure Pack

IBM BlueMix Local



Cloud Machines

• All Cloud Machines are in controlled availability

• All Cloud Machines have a 4Y term

• An ExaCM needs a Cloud Control Plane. Today this is the OCM model 288

• You can’t x-boarder a Cloud Machine. Booking needs to be done in the country of installation!

• Build your team! Work closely with Oracle on each opportunity in an early stage

• Oracle Advanced Support Gateway is used to monitor/manage the Cloud Machines. Make sure the customer understands/comply with the connected model

23

Some considerations


Partner Resell Model

24


Western Europe

ECEMEA

• Austria, Croatia, Czech Republic, Estonia, Greece, Hungary, Kenya, Poland, Romania, Russia (*), Serbia, Slovakia, Saudi Arabia (**), Slovenia, South Africa (*), Turkey, UAE (**)

• * Restrictions apply for Russia (Quotes and bookings must use the booking stripe ZAO), South Africa (Payment in full in advance if local currency, standard payment terms if USD)

• ** These countries are supported using a special method using regional partners.

Which countries in EMEA are OCM/ExaCM quotable / orderable in? (April, 2017)

• Belgium, France, Italy, Luxembourg Netherlands, Portugal, Spain

• Denmark, Finland, Germany Norway, Sweden, Switzerland

• United Kingdom, Ireland, Israel


Indirect Standard Resell Model

Applies to countries where Oracle has a HW legal entity & has approved OCM readiness

Indirect Non-Standard Model

Applies to countries where Oracles doesn’t have a HW legal entity or have decided against using the HW legal entity

A local entity (usually an Oracle partner) needs to become owner of the HW

OCM & ExaCM Resell by Partners

OCM and ExaCM subscriptions can be resold by Partners since January 2017


OCM and ExaCM Resell by Partners (Standard)

• Criteria for resell rights are just like other PaaS/IaaS

• Discounts are the same as PaaS/IaaS. (25% VAR discount for Unmetered)

• Ordering

– OCM and ExaCM are still under Controlled Availability special process required

• Detailed Service Description document (http://www.oracle.com/us/corporate/contracts/paas-iaas-public-cloud-2140609.pdf)

http://www.oracle.com/us/corporate/contracts/paas-iaas-public-cloud-2140609.pdf


Oracle Cloud Machine End to End Process (Standard)

1 2 4 5

Opportunity

Management

Quoting &

Ordering

Get PM

approval

Service

Provisioning

and Activation

6

Cloud

Operations

28

Scope out customer

deployment architecture

and use-cases

•This product is in Controlled Availability and needs Product Management approval before quoting. Fill OCM CA Form •Get security and network approvals from the customer

3

Create SAR

SAR is required for quoting and ordering- SAR template Tab 1: Oracle Cloud Machine for internal hardware ordering as part of the subscription Tab 2: Network Configuration information for a separate WebQuote

•Quotes have to be created in CPQ, now supporting indirect deals •Requires DAS approval •Deal Management has to add specific clauses on the HW shipped to the customer which is owned by Oracle Corporation •Attach SAR to quote •Standard OCM price list part numbers used •Create WebQuote for customer to order SAR Tab #2 items

•Partner Resell Rights: same as for IaaS/PaaS •Partner discounts: Standard is the non-metered IaaS VAR 25% •See instructions in “Quote Creation/Contracting – Oracle CPQ” section (check with your channel rep)


Exadata Cloud Machine End to End Process (Standard)

1 2 4 5

Opportunity

Management

Quoting &

Ordering

Get PM

approval

Service

Provisioning

and Activation

6

Cloud

Operations

29

Scope out customer

deployment architecture

and use-cases

•This product is in Controlled Availability and needs Product Management approval before quoting. Fill Exadata CM Questionnare •Get security and network approvals from the customer

3

Create SAR

SAR is required for quoting and ordering- ExaCM SAR template Fill all 3 tabs

•Quotes have to be created in CPQ, now supporting indirect deals •Requires DAS approval •Deal Management has to add specific clauses on the HW shipped to the customer which is owned by Oracle Corporation •Attach SAR to quote •Standard ExaCM and OCM price list part numbers used •Create WebQuote for customer to order SAR networking items

•Partner Resell Rights: same as for IaaS/PaaS •Partner discounts: Standard is the non-metered IaaS VAR 25% •See instructions in “Quote Creation/Contracting – Oracle CPQ” section (check with your channel rep)


Partner Enablement

30


OCM Partner Enablement: KZ and GLPs

• OCM Knowledge Zone

• Sales Specialist

– Guided Learning Path

– Assesment

• Presales Specialist

– Guided Learning Path

– Assessment

• Implementation Specialist (coming soon)

• Specialization Criteria

http://www.oracle.com/partners/en/products/cloud-solutions/cloud-machine/overview/index.html

https://competencycenter.oracle.com/opncc/full_glp.cc?group_id=32356

http://oukc.oracle.com/static05/opn/login/?t=livewebcast&c=1872905644

https://competencycenter.oracle.com/opncc/full_glp.cc?group_id=32357

http://oukc.oracle.com/static05/opn/login/?t=livewebcast&c=1872888061

http://www.oracle.com/partners/campaign/ora-mob-cld-service-spec-criteria-3307455.html


ExaCM – Partner Enablement

• No specific Knowledge Zone or Specialization for ExaCM

• Partner should use:

– Data Management Cloud Specialization GLP

– Exadata GLP

32


Market and Sell

• Oracle Cloud Machine materials on oracle.com

• A New Era of Choice: Oracle Cloud at Customer (Thomas Kurian video)

• Infowall: A New Era of Cloud Choice

• Whitepapers:

– Oracle Cloud Machine Delivers the Cloud in Your Data Center (PDF)

– Benefits of Deploying Business Applications On Oracle Cloud Machine (PDF)

– Benefits of Deploying Oracle E-Business Suite on Oracle Cloud Machine (PDF)

• Oracle OCM Services Description (see pages 105-108)

Implement

• Overview of the Deployment Process

• Cloud Operations for Oracle Cloud Machine

• Oracle Cloud Machine

• Cloud Machine Documentation

• Documentation: Customer Deployment Guide

• Documentation: Compute on Oracle Cloud Machine

• Documentation: Database as a Service on Oracle Cloud Machine

• Documentation: Java on Oracle Cloud Machine

• Documentation: Integration on Oracle Cloud Machine

Sales & Implementation Resources OCM (available in Partner Knowledge Zone)

OCM Sales Kit in DBCS & Infrastructure Community here (registration required)

https://www.oracle.com/cloud/paas/cloud-machine/index.html

http://www.oracle.com/us/corporate/events/choice/index.html?ssSourceSiteId=opn

https://www.oracle.com/cloud/paas/cloud-choice.html

https://www.oracle.com/cloud/paas/cloud-choice.html

http://www.oracle.com/us/solutions/cloud/cloud-in-your-data-center-wp-2949557.pdf?ssSourceSiteId=opn

http://www.oracle.com/us/solutions/cloud/cloud-in-your-data-center-wp-2949557.pdf?ssSourceSiteId=opn

http://www.oracle.com/us/solutions/cloud/cloud-machine-bus-apps-benefits-wp-2949560.pdf?ssSourceSiteId=opn

http://www.oracle.com/us/solutions/cloud/cloud-machine-bus-apps-benefits-wp-2949560.pdf?ssSourceSiteId=opn

http://www.oracle.com/us/solutions/cloud/cloud-machine-ebusiness-benefits-wp-2949562.pdf?ssSourceSiteId=opn





http://www.oracle.com/partners/en/products/cloud-solutions/cloud-machine/implement-solutions/index.html

http://www.oracle.com/webfolder/technetwork/tutorials/infographics/ocm_gettingstarted_quickview/index.html

https://cloud.oracle.com/opc/iaas/whitepapers/cloud_operations_for_Oracle_Cloud_Machine.pdf

https://cloud.oracle.com/cloudmachine

http://docs.oracle.com/cloud-machine/latest/

http://www.oracle.com/pls/topic/lookup?ctx=cloudopcm&id=ELPSS

http://docs.oracle.com/cloud-machine/latest/stcomputecs/index.html

http://docs.oracle.com/cloud-machine/latest/dbcs_dbaas/index.html

http://docs.oracle.com/cloud-machine/latest/dbcs_dbaas/index.html

http://docs.oracle.com/cloud-machine/latest/jcs_gs/index.html

http://docs.oracle.com/cloud-machine/latest/intcs_gs/index.html

https://beehiveonline.oracle.com/teamcollab/library/Oracle/Exadata-Exalogic_Partner_Community_-_EMEA_Workspace/Documents/FY17+-+Oracle+Cloud+Machine+Partner+Sales+Kit


Market and Sell

• Exadata Cloud Machine at cloud.oracle.com

– Features

– Pricing

• Datasheet

• Whitepapers:

• Video: Oracle SVP Juan Loaiza Describes Oracle Database Exadata Cloud Machine (13:14)

Implement

• Exadata Cloud Machine Documentation

• Oracle ExaCM Services Description (see pages 65-70)

• Deployment Guide

Sales & Implementation Resources ExaCM

Exadata Cloud Machine Partner Sales Kit in DBCS & Infrastructure Community here (registration required)

https://cloud.oracle.com/en_US/database/exadata-cloudmachine/features




https://cloud.oracle.com/en_US/database/exadata-cloudmachine/pricing

http://www.oracle.com/technetwork/database/exadata/exacm-ds-3409774.pdf

https://www.oracle.com/engineered-systems/exadata/index.html?bcid=5308246468001&playerType=single-social&size=w01&shareUrl=http://medianetwork.oracle.com/video/player/5308246468001








http://www.oracle.com/partners/en/products/cloud-solutions/cloud-machine/implement-solutions/index.html

https://docs.oracle.com/cloud-machine/latest/exadatacm/index.html







https://docs.oracle.com/cloud-machine/latest/exadatacm/DPECM/DPECM.pdf

https://beehiveonline.oracle.com/teamcollab/library/Oracle/Exadata-Exalogic_Partner_Community_-_EMEA_Workspace/Documents/FY17+-+Exadata+Cloud+Machine+Partner+Sales+Kit


Sales & Marketing Sales Kits for Partners Uploaded to the Partner Community Workspaces

35

Registration to the DBCS & Infrastructure EMEA Partner Community required (registration here)

https://beehiveonline.oracle.com/teamcollab/library/Oracle/Exadata-Exalogic_Partner_Community_-_EMEA_Workspace/Documents/FY17+-+Engineered+Systems+Sales+Kits

https://beehiveonline.oracle.com/teamcollab/library/Oracle/Exadata-Exalogic_Partner_Community_-_EMEA_Workspace/Documents/FY17+-+Database+Cloud+Services+Sales+Plays


https://beehiveonline.oracle.com/teamcollab/library/Oracle/Exadata-Exalogic_Partner_Community_-_EMEA_Workspace/Documents/FY17+-+Oracle+Cloud+Machine+Partner+Sales+Kit

https://go.oracle.com/LP=10602?elqCampaignId=20065


Sales & Marketing Sales Kits for Partners Exadata Cloud Machine

36

Registration to the DBCS & Infrastructure EMEA Partner Community required (registration here)


https://go.oracle.com/LP=10602?elqCampaignId=20065


Infrastructure & IaaS Partner Community Forum

37


Services for Rapid Success with Oracle Cloud at Customer Nick Balch Solution Architect Alice Bonnell Partner Business Development Edmundo Baires-Herrera Director Partner Business Development 6th April 2017


Five Oracle Journeys to the Public Cloud creating service opportunities

39

Public Cloud

Legacy Data Center 1 Enterprise

Transformation

Hybrid Cloud

Public Cloud 2 Legacy

Data Center

Public Cloud

Oracle Cloud at Customer 3 Legacy

Data Center

Public Cloud

Private Cloud 4 Legacy

Data Center

Public Cloud

Legacy Data Center 5


Complete Deployment Choice


• Oracle Cloud operated and delivered as a service behind your firewall

• Same PaaS and IaaS software, same updates as Oracle Cloud

• Same cost-effective subscription pricing model as Oracle Cloud

• Conforms to regulatory, privacy, legal, and business requirements





Customer


Customer/Partner

Cloud Operations Roles and Responsibilities


Services included in OCM Subscription

42

• System and gateway installation

• OCM software and service configuration


• Upgrade and patching

• Monitoring, Infrastructure availability and administration

• Infrastructure Backup & Restore

• Incident management and resolution

• Oracle Cloud Support

• Change management

Support and Cloud Operations

• Tenant Provisioning

• Validate Custom Shapes and Virtual Machine Templates Requests

• Create Custom Shape and Virtual Machine Templates

• Host Network Management

• Maintain Admin User Privileges


Cloud Ops Engineer

Oracle Advanced Support

Platform

Oracle Advanced Support Portal

Customer

Secure Connection

Oracle Advanced Support Gateway

Customer Data Center


Services Included in ExaCM Subscription

• Pre-install services

• Installation of Oracle Cloud Machine, Gateway and ExaCM

• Installation of Cloud Control Plane and service configuration


• Infrastructure & Control Plane monitoring

• Incident management and resolution

• Infrastructure Upgrades and Updates

• Staging of DomU updates

• Oracle Cloud Support


Cloud Ops Engineer

Oracle Advanced Support

Platform

Oracle Advanced Support Portal

Customer

Secure Connection

Oracle Advanced Support Gateway

Customer Data Center



Oracle Cloud Operations: Roles and Responsibilities

Infrastructure Dependencies

System Installation

Oracle Cloud Machine Software


Gateway & Enterprise Manager

INSTALLATION AND

CONFIGURATION

Incident Management

Upgrade & Patching

Monitoring

Change Management

Oracle Cloud Support

CLOUD OPERATIONS &

SUPPORT

Maintain Admin User Privileges

Validate Custom

Shapes and VM Templates

Requests

Host Network Management

Tenant Provisioning

Create Custom Shape and VM

Templates

CLOUD ADMINISTRATION

Customer Tenants

Create & Manage PaaS

Instances

Manage And Back up

Guest VMs

Create & Manage IaaS Guest VMs

Security

Submit tenant

template

SELF SERVICE TENANT

Oracle Cloud Machine Layer

Customer Tenant Layer

44

Infrastructure Backup & Restore

Infrastructure availability

and administration

Oracle Cloud Support


Oracle Cloud Machine Partner Service opportunity examples

Pre Install Planning

Plan and Design

Install and Configure

Integration Migrate Tenant layer

operations

Tenant configuration

Tenant networking & security , Monitoring

Application changes and business readiness

Datacenter integration

Service design (catalogue)

Workload Planning

Monitor tenant contents

Create and manage IaaS guest VM’s

Submit tenant templates

Backup and restore tenant contents

Patching tenant s & Testing

Submit SR;’s via MOS

Incident mgmt and remediation

Identify Key contacts - Clarify roles and responsibilities

Provide information to Oracle to complete site survey

Ensure DC readiness for OCM

Understand and review requirements for Physical hardware

Install application software

Implement networking and security

Set up tenant monitoring

Create tenant users

Datacenter operations

Data Integration

Enterprise integration

Monitoring

Business Analytics

Identity & Security

Business readiness

Application

Database

Data

Testing

Project Management

Cloud Operations


Rapid Success with Oracle Cloud at Customer

Do you need help with the planning and design of your customers move to Cloud at Customer?

How will you migrate their data and applications to Cloud at Customer?

How do you ensure production readiness?

How will you manage the workload?

Add-on services

46


Oracle Cloud at Customer Add-On Services


Cloud Operation Cloud Administration (when included)

ACS Services Included in Cloud at Customer Subscription

Cloud at Customer Readiness • Network Topology • Tenant Design Plan • Security review • Data centre & ops integration

Cloud Workload Planning

Plan & Design

Cloud Workload Migration

• Application • Database • Data

Consolidation • Database

Upgrades

Build & Deploy

Operate & Maintain Cloud Workload Management

• Database Cloud Service Management • Java Cloud Service Management • Compute Cloud Service Management

• Advanced Database Support • Lifecycle Services

• Load & performance testing • Security services


• Features – Translation of customer’s business needs

into technical concepts of Oracle cloud at Customer tenant and network topologies

– Definition of planning and configuration requirements

– Reviews of security and networking aspects

– Preproduction readiness recommendations

– Integration into customer‘s data center

– End-to-end service management by Oracle Technical Account Manager

• Results – Lay the foundation for your success with

Oracle Cloud at Customer subscription

– Expert transition planning

– Smooth transition to Oracle Cloud at Customer; no surprises

– Fast time to production

– Seamless integration into customer‘s environment

48

Oracle Cloud at Customer Readiness Service


Specialized Knowledge and Processes for Successful Transition


Benefits and Value Service Features

• Database tenant setup and administration recommendations

• Database tenant networking • Preproduction readiness

recommendations • Datacenter network integration

recommendations • Assigned Technical Account

Manager for delivery coordination

• Expert transition planning

• Smooth transition to ExaCM

• Fast time to production

• Seamless integration into your existing operations


For Oracle Cloud Machine


Service Component Service Deliverables Summary

Tenant configuration recommendations

• Review of your on–premises infrastructure environments and validate workload candidates for deployment to Oracle Cloud Machine (OCM)

• Develop candidate IaaS tenant resources recommendations in terms of; computing, storage and network topology (up to two tenants)

• Develop candidate PaaS tenant resources; recommendations (up to two tenants)

Tenant networking and security recommendations

• Review OCM tenant security requirements

• Review OCM tenant network requirements

• Review OCM Datacenter network integration

Tenant (OEM) Monitoring and Managament

• Review of Oracle Enterprise Manager (OEM) requirements for monitoring and management of tenants in both private and hybrid cloud environments (‘single pane of glass’)

• Note: OEM is available to customer free of charge with OCM subscription. Customer provides external VM to install.

Preproduction Readiness • Confirm candidate tenant workload migration plans

• Confirm candidate tenant workload backup plans

Datacenter integration • Review Data center operations integration with OCM planning


For Exadata Cloud Machine


Service Component Service Deliverables Summary

Tenant networking and security

• Review ExaCM tenant security requirements

• Review ExaCM tenant network requirements

• Review ExaCM Datacenter network integration

Tenant (OEM) Monitoring and Managament

• Review of Oracle Enterprise Manager (OEM) requirements for monitoring and management of tenants in both private and hybrid cloud environments (‘single pane of glass’)

• Note: OEM is available to customer free of charge with OCM subscription. Customer provides external VM to install.

Preproduction Readiness • Confirm candidate tenant workload migration plans

• Confirm candidate tenant workload backup plans

Datacenter integration • Review Data center operations integration with OCM planning


Analysis and Planning for Successful Implementation into the Oracle Cloud

Oracle Workload Planning and Design for Oracle Cloud


• Solution Governance

• Interactive working session to review your current environments, utilization and business needs

• Mapping of current to future cloud architecture

• Recommended approach and next steps roadmap

• Better understanding of which Cloud options would best meet your needs and how to get there

• Identification of the recommended migration method to meet your requirements

• Clear roadmap and guidance on next steps

• Planning for successful transition to Oracle Cloud services

• Assisting you in avoiding downstream issues through proper deployment planning


Oracle Databases, Java Enterprise Edition, or Oracle E-Business Suite

Oracle Migration Service to Oracle Cloud


• Migration from Oracle Database 9i, 10g, 11g to 11g & 12c (multitenant container database CDB and pluggable database PDB)

• Migration of any Java EE compliant archive deployments (Oracle WebLogic, Websphere, JBOSS, Tomcat, etc..)

• Migration of Oracle E-Business Suite to Oracle Cloud

• Expert transition planning

• Seamless migration to Oracle Cloud

• Optimal migration with lowest possible downtime


Extensible Support Framework for Oracle Databases

Oracle Advanced Database Support


• 24x7 database remote fault monitoring

• Automated Service Request creation

• Proactive reporting

• Database Security Compliance

• Database Patch Advisory

• Database Health Checks

• Automated database provisioning

• Database patch management

• Service Governance via Technical Account Manager

• Maximize Oracle Database reliability and availability

• Increase efficiency of Database support staff

• Increase visibility of Oracle Database health and status

• Real-time visibility of critical patch updates

• Proactive risk mitigation advice based on Oracle best practices

• Keep database systems current as well as highly supportable and serviceable


Management of OCM workloads with Advanced Monitoring & Resolution

Oracle Database Cloud Service Management


• 24x7 fault, performance and availability monitoring

• 24x7 closed-loop incident resolution and critical vulnerability patching

• Problem management and root cause analysis

• Proactive patching available

• Consistent, efficient and effective workload management

• Increased stability and performance of your tenant workload

• Options aligned to support criticality of your deployment


For more information

Datasheets

https://www.oracle.com/support/advanced-customer-support/index.html

Videos: Advanced Customer Support Cloud@Customer Success

• Medianetwork: http://medianetwork.oracle.com/video/player/5297616757001

• Youtube: https://www.youtube.com/watch?v=QqtGbkZ-HZA

Alice Bonnell [email protected]

Edmundo Baires-Herrera [email protected]






http://medianetwork.oracle.com/video/player/5297616757001

https://www.youtube.com/watch?v=QqtGbkZ-HZA



mailto:[email protected]





Next steps

• Understand Sales Plays & Positioning

– OCM Sales kit

– ExaCM Sales kit

• Take the Sales & Presales OCM GLPs

• Review your IaaS and ExaData opportunities. Does cloud@customer bring additional value to customers?

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