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+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Paradiso Solutions TechnicalSupport Process OverView
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
About Paradiso
• In Business since 2007, based in Silicon Valley
• Experts in LMS Software and Content Creation
• Clients in Education and Corporate Sector
• Strong management team with many years of experience in Silicon Valley
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Support Staff
• Staff with many years of Project Management Experience
• Technical and Management Training
• Over-communicators
• Passion for Success
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
LMS Support Overview
Our LMS Support Experts will:
• Answer questions relating to LMS use.
• Advise on the effective use of your eLearning Platform.
• Troubleshoot LMS problems and issues.
• Advise on best practice for LMS.
• Resolve any LMS issues.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
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Levels of Support : Priority I and II
Priority I Description: An Application instance is not available or consistently fails to respond within 30 seconds from the time a properly-formed request is sent.
Priority IIDescription: Program errors that prevent some functionality or process of the Application CMS Instance from functioning as intended that do not seriously affect the overall performance or use of the Application CMS Instance.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Levels of Support : Priority III
Priority IIIDescription: Program errors that prevent some functionality or process of the Application CMS Instance from functioning as intended that do not seriously affect the overall performance or use of the Application CMS Instance.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Levels of Support
Priority IVThis is also known as development support
Description: The client IT staff, client´s course creators, client project managers and administrative support staff can initiate this request. For example:
• Changes to the Theme• Custom reports• Setting up a course• Adding modules or blocks• Adding users etc.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Tools Used
• Ticketing Form
• Support by Phone
• Support by Online Chat
• Support by Emails
• Support via WebEx
Ticket Management System to keep documentation on all the tickets and to keep Project Management Application similar to BaseCamp.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Support by Phone
Do you need technical help? Do you needguidance regarding technical issues? We want tohear from you, call us at +1 800 513 5902 and our experts will be happy to help you.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Support by Online Chat
Do you want to Chat with us? Visit our website atwww.paradisosolutions.com and drop us a line on our Online chat, we are online throughout theday and you can chat with our experts live. We will be happy to answer your questions.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Support by E-mail
You can always reach us at [email protected], we will get back to you ASAP And direct your inquiries to our support team.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Support via Webex
Want to walk us through your problem? No problem, we can do a Webex screen share support meeting and our experts will understandand solve your problems via Webex.
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Ticketing System Overview for Project Managers and Admins on Client Side
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Ticket Communication via Email or Ticketing System Integrated
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Time Tracking for Billing and Transparency
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
TimeDoctor Screenshots to see what is being worked on Anytime time of the day
+1 800 513 5902+1 800 513 5902 info@paradisosolutio
ns.com
Contact Us!
http://www.linkedin.com/company/paradiso-solutions
www.ParadisoSolutions.com
+1 800 513 5902
info_paradiso