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Overcoming the challenges of Office 365 user management in hybrid environments. Shruti Ramanujam

Overcoming the challenges of Office 365 user management in hybrid environments

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Page 1: Overcoming the challenges of Office 365 user management in hybrid environments

Overcoming the challenges of Office 365 user management in hybrid environments.

Shruti Ramanujam

Page 2: Overcoming the challenges of Office 365 user management in hybrid environments

Meet Admin Joe!

Page 3: Overcoming the challenges of Office 365 user management in hybrid environments

A day in Joe's life

• Provision accounts for new employees.• Create Office 365 accounts for existing AD users.• Manage licenses and services.• Inventory Office 365 user accounts and licenses. • Create shared mailboxes in AD, Office 365.

Page 4: Overcoming the challenges of Office 365 user management in hybrid environments

The consoles involved- Office 365 Admin Center

Page 5: Overcoming the challenges of Office 365 user management in hybrid environments

The consoles involved- Exchange Admin Center

Page 6: Overcoming the challenges of Office 365 user management in hybrid environments

The consoles involved

ADUC Windows PowerShell

Page 7: Overcoming the challenges of Office 365 user management in hybrid environments

Why the Office 365 portal falls short

• Dependence on multiple consoles.• Limits the number of users that can be managed

simultaneously.• No support for CSV-based bulk user modification.• Difficulty in user provisioning in multiple forest AD

environments.

Page 8: Overcoming the challenges of Office 365 user management in hybrid environments

Why Admin Joe loves ADManager Plus

• Joe can create new user accounts in both AD and Office 365, with the appropriate licenses.

• He can create Office 365 user accounts for existing AD users.

• He can assign/revoke licenses in bulk.

• Joe now uses just a few mouse clicks to discover inactive users, O365 license details, group members, and more.

• He can easily create shared mailboxes in AD and Office 365.

Page 9: Overcoming the challenges of Office 365 user management in hybrid environments

Task 1: Simultaneous user creation

• D-day: The onboarding process has been initiated.

• Joe needs to provision AD and O365 user accounts for the new hires.

Page 10: Overcoming the challenges of Office 365 user management in hybrid environments

User creation: Before ADManager Plus

Create users in AD

Wait for DirSync/force using PowerShell

Assign licenses using O365 Admin portal

Page 11: Overcoming the challenges of Office 365 user management in hybrid environments

User creation: with ADManager Plus

Create AD and Office 365 users

Page 12: Overcoming the challenges of Office 365 user management in hybrid environments

One-step AD and Office 365 user creation

• Make the onboarding process effortless.• Simultaneous user provisioning in Office 365,

Exchange, Google Apps, and Skype for Business. • Avoid delays caused due to DirSync.• Assign licenses during provisioning--avoid

manual or PowerShell based license application.

Page 13: Overcoming the challenges of Office 365 user management in hybrid environments

Task 2: Create Office 365 accounts for existing AD users

• Users in Joe's workplace require access to Office services.

• He needs to create Office 365 accounts for these users.

Page 14: Overcoming the challenges of Office 365 user management in hybrid environments

Create Office 365 accounts using ADManager Plus

• Create Office 365 accounts effortlessly when existing users require access to Office services.

• Avoid unnecessary confusion, repetition, and delays.

• Bid adieu to PowerShell scripts

Page 15: Overcoming the challenges of Office 365 user management in hybrid environments

License management

• Before: Can't specify users whose licenses need to be managed using CSV import.

• Now: Joe spends minimal effort to: – Assign licenses to new employees. – Free up licenses when employees leave the organization. – Reassign freed up licenses to new users.

Page 16: Overcoming the challenges of Office 365 user management in hybrid environments

Reports in the Office 365 portal

• Inadequate information.• Creating custom reports using PowerShell

only increases complexity.

Page 17: Overcoming the challenges of Office 365 user management in hybrid environments

Finding inactive users: Before ADManager Plus

Page 18: Overcoming the challenges of Office 365 user management in hybrid environments

Finding inactive users: with ADManager Plus

Page 19: Overcoming the challenges of Office 365 user management in hybrid environments

Inventory Office 365 user accounts & licenses with ADManager Plus

• List all O365 users. • Manage user licenses and services effectively. • Properly plan user licenses and save on

licensing costs. • View details of security and distribution groups.• List members of groups.

Page 20: Overcoming the challenges of Office 365 user management in hybrid environments

Shared mailbox management with native tools

• The portal is clunky and not easy to use.• PowerShell script for creation:

$Cred = Get-Credential [email protected] $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $Cred -Authentication Basic -AllowRedirection Import-PSSession $Session New-Mailbox -UserPrincipalName [email protected] -Name "Shared Mailbox" –Shared

Page 21: Overcoming the challenges of Office 365 user management in hybrid environments

Shared mailbox creation using ADManager Plus

• Avoid juggling between multiple consoles.• Delegate creation rights to other users easily.

Page 22: Overcoming the challenges of Office 365 user management in hybrid environments

Another feature to note!

• Disable/delete all the accounts in your hybrid environment at once.

• Simplify user deboarding by setting up a disable/delete policy.

• Delete Office 365 accounts along with the AD user accounts.

• Revoke licenses when accounts are disabled.

Page 23: Overcoming the challenges of Office 365 user management in hybrid environments

Tools used by Joe

Before

• Office 365 Admin Center• Exchange Admin Center• DirSync tool• Active Directory Users

and Computers• Windows PowerShell

Now

Page 24: Overcoming the challenges of Office 365 user management in hybrid environments

What we saw today

• Provision Office 365 user accounts with all entitlements:

• Bulk assign/revoke/modify licenses.• Inventory Office 365 users and licenses.• Manage shared mailboxes effectively in

AD and Office 365.

Page 25: Overcoming the challenges of Office 365 user management in hybrid environments

Thank you!