Online reputation management solution

Online Reputation Management Social Reputation Scoring, Social Indexing, Data Aggregation & Social Media Monitoring

Help protect your Brand, Individual or Business Name Online

www.sigmainfo.net

The Client is a global player in providing social reputation management tool

which helps in bringing all reviews across various social review web sites in

one place which is usable and actionable. Headquartered in California, it

services a host of international clients online.

The Client

Client envisioned a versatile, dynamic and an interactive solution for their

service space. The solution will compute social media standing as an

aggregate score, considering reviews from various sites are based on rating,

age of review and the number of reviews received. The application will help

its users to analyze social media presence. A dashboard which provides an

easy to interpret analysis reviews received are trending positive or negative.

User will have an option to compare present & historical reviews, has an

ability to track the score, and work towards improving the scores by taking

actions on the reviews. The action center allows tracking of 'trouble' issues

and corrective action logging and allows making decisions on this data. Real

time analytics will help the user to rate against the competition and compare

against others in various genres, cities and even against specific competitors

to see where the business rank against them and what do the competitors say.

The word center can identify the keywords users' mention when they are

reviewing the business. With this vision, the client partnered with Sigma

Infosolutions to built the solution from scratch.

Business Case

[email protected]

Challenges Data concealing: Some sites don't allow the ability to access all the data

via the browser application. For example, Yelp – Allows only 1000 business

listing.

Blocking: Sites block the requests when the threshold exceeds. “40% cost savings on functionality development

Executive Summary

Sigma Infosolutions leveraged its

expertise on Data Aggregation Capability

using .Net to develop mobile application

along with its web engine. Most small and

medium-sized businesses simply do not

have the time, knowledge or resources to

effectively manage or capitalize on the

new opportunities the social web

creates. Client wanted to build a solution

which will help to such businesses to

understand their social reputation and

ability to act on them to improve their

social ranking.

Successes

Sigma Infosolutions built custom feed engine with alternative streaming

URLs for data concealing.

Designed smart proxy request mechanism to overcome the same.

Technology

Desktop Application: MS .Net Suite

[ASP .Net]

Middleware: REST APIs in MS .Net

Suite

Data Aggregation: Java/J2EE

Database: MySQL

Test Automation: Selenium

Platform: IIS on Windows Server

2003 and Linux Servers for

Database server and Aggregation

Engine

iOS

Andriod

Business Benefits

Monthly technical availability is

more than 98%

An empowered solution to optimize

processes across the retail supply

chain

Complete set of data, functioning

alarms in real-time

Ongoing operating costs at or better

than budget

Low system Overhead and lower

support costs

Solution

Sigma Infosolutions’ BI team successfully compiled .Net architecture required for the

project. Built the desktop and middle tier as part of the initial engagement.

Subsequently customer engaged us for the following:

Key Modules Developed

o Andriod & IPhone application development

o Aggregation Engine development [pulled it out from another vendor]

o Testing & Automation Services

o Application Maintenance & Monitoring Services

Some integrations with 3rd party products or components

o Recurly for Subscription Billing

o jQuery for DHTML

Google Charts for Charts

o JSoup for HTML Parsing

o XStream for XML Handling

o Scooter Framework for Database Interactions

o OpenCloud for creating & managing tag cloud

www.sigmainfo.net

Major Breakthroughs

o Picked up a failed data aggregation project and fixed the same

o Data Aggregation Capability with infrastructure to support any review sites in

future

o Online Reputation Solution Capability

o First full Scale .Net Project

Built a frictionless process for

Social Media Monitoring & Social Indexing Solution

About Sigma Infosolutions

“

Sigma Group, an Indian conglomerate has more than 4 decades of experience in Mining, Chemicals Manufacturing & Export,

Handicrafts Manufacturing & Exports, and Software Development

Sigma Infosolutions is a TUV certified ISO 9001:2008 and ISO 27001:2005 company

Headquartered in US with development center in India

Some of our esteemed customers include Airtel, Zyme Solutions, Yodlee, Celerity Consulting, Resolution Economics, Birla

Global Asset Finance, Fosroc Chemicals, Surgery Planet etc.

Sigma Infosolutions’ services comprises of application development, application management, IT Consulting, Offshore testing,

and Website and Portal Development

Sigma Infosolutions, Sigma Towers, #66/A, 13th Cross

6th Main, JP Nagar, 3rd Phase, Bangalore- 560078

Telephone: +91-80-40865100

Sigma Infosolutions, 2082 Michelson Dr.

Suite 100, Irvine, CA 92612

Telephone: +1-714-717-1826

Fax: +1-866-405-6750, Toll Free: 1-888-861-7360

Website: www.sigmainfo.net

E-mail: [email protected]

Toll Free: 1-888-861-7360