Office365 Saturday - Redmond - Evaluating SharePoint in the Cloud

#o365redmond @RHarbridge

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Presented By: Richard Harbridge

Evaluating SharePoint In The CloudImpact, Pros, and Cons


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Who am I?

I


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Our Goal Today…

From Here To Here



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Information!


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What Will We Cover Today?•Why is SharePoint in the Cloud?

•What is SharePoint in the Cloud?

• What is Office 365?

•Concerns in the Cloud?

•Evaluating Cloud Providers



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Why is SharePoint in the Cloud?


Important Concepts

Infrastructure as a Service (IaaS)

Platform as a Service (PaaS)

Software as a Service (SaaS)

Less

Com

plex

ity

Mor

e Cu

stom

izatio

ns


Minimal Entry Cost


Pay Per Use


Shift From CAPEX to OPEX


Providers Leverage Scale for Discounts


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The Outcome

Cloud enables on-demand computing resources to be rapidly provisioned with

minimal management effort.


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What to watch out for…While cloud is for everyone, it is not for everything (until solutions, usage and

standards mature).


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What is SharePoint in the Cloud?


SharePoint Cloud Models

All-in

SharePoint 2010

Exchange 2010

Lync 2010

Public Facing Websites

Demo/Dev/Test/Prod

External Identity Provider

Trusted Hybrid

Collaboration Scenarios Doc Management

MySites

Extranet

Demo/Dev/Test/Prod

Single Sign On (ADFS)

Un-trusted Hybrid

Exchange 2010

Lync 2010

Extranet

Public Facing Websites

Demo/Dev/Test

External Identity Provider

Dedicated/Shared Dedicated/Shared Dedicated/Shared


SharePoint Containment Hierarchy

Documents, Items and Pages

Folders and Document Sets

Libraries and Lists

Sites

Site Collections

Databases

Web Applications

Services

Servers

Farm

Stuff we manage in our Shared SharePoint cloud.

Stuff we manage in our Dedicated SharePoint cloud.


SharePoint ExtranetOn Premise Hosted Environment

Externally Hosted Environment

You Manage Firewall Exceptions/Access to Environment

They Manage Firewall Exceptions (most cases fully public facing)/Access to Environment.

You provision a new identity store. You manage two identity stores.

They provision an identity store. You still may manage aspects of it based on business need.

You support the environment infrastructure.

They typically support the environment infrastructure.

You plan for and invest in sizable up front costs installing and configuring the environment.

You pay for what you use under their planned structures (typically OPEX vs CAPEX).


Amazon and SharePoint


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What is Office 365?(Standard/Shared Hosting)



Getting Office 365 (or BPOS) Dedicated Evaluation Criteria

• Do you have less than 5000 people?

Not for you.


But You Still Want Dedicated?

• SPLA (Server Provider License Agreement) – Means hosting companies can offer competitive ‘dedicated’ hosting scenarios at lower costs.

This is for you.


YOU ALREADY USE THESE APPLICATIONS NOW YOU CAN USE THEM IN THE CLOUD

Office 365 Marketing?


• Premium anti-spam and antivirus protection provided by multiple virus scanning engines

• Data is replicated in geo-redundant datacenters to protect against datacenter wide failures

• Risk mitigation multi-dimensional approach to help safeguard services and privacy of data

• Compliant with ISO 27001, SAS 70 Type I, FERPA, HIPAA, FISMA, EU Safe Harbor Seal

• Backed by a 99.9% financially backed Service Level Agreement

ENTERPRISE SECURITY AND RELIABILITY

99.9% financially backed SLAGeo redundant datacenters


Standardization• Single Architecture

Deployment• Initial deploy is still required to migrate data to Office 365• AD clean up and network upgrade is often required

Service Change• Balance between continuous innovations and minimize change• Customer controls IT policies but not feature availability

Privacy and Security Considerations• Understand your internal security and privacy requirements

What does moving to Office365 mean?


Sites Communities Content Search CompositesInsights

Ask Me About

Blogs

Colleague Suggestions

Colleagues and Memberships

Discussion Forums

Enterprise Wikis

Keyword Suggestions

My Network

My Sites: People Profiles and Personal Sites

Note Board

Organization Browser

Outlook Social Connector

Photos and Presence

Ratings

Recent Activities

Social Bookmarks

Status Updates

Surveys

Tag Clouds

Tag Profiles

Tags

What's New

Wikis

Access Services

Browser-Based Customizations

Customization via SharePoint Designer

Forms: Out-of-box workflows and customization via

SharePoint Designer 2010

InfoPath Forms Services

Sandboxed Solutions

Workflows

Document Sets

Legal Holds

Metadata Driven Navigation

Multi-stage Disposition

Office Integration

Office Web Apps

Rich Media Management

Shared Content Types and the Managed Metadata Service

Support for Accessibility Standards

The Content Organizer

Unique Document IDs

Excel Services

Visio Services

Audience Targeting

Lightweight Public-Facing Site

Cross-Browser Support

Enterprise Management Operations

External Sharing

Fluent UI / Ribbon

Mobile Connectivity

Multi-Lingual Support

Office Client Integration

OOTB Web Parts

Scalability

SharePoint Workspace Integration

Tagging

Video Support, REST, and Silverlight

Best Bets

Duplicate Results

Metadata-based Refinement

People and Expertise Search

Phonetics & Nickname Expansion

Recently Authored Content

Search a Single Site Collection

Search Across Site Collections

Search Scopes

Site Search

Social Behavior Improves Relevance

Taxonomy and Term Store Integration

View in Browser

Data Connection Library

PerformancePoint

Business Intelligence Center

Chart Web Part

Business Connectivity Services (BCS)

SharePoint Timer Jobs

FAST

Word Automation Services

Records Center

Web Analytics

Key:Office365

Future Features

Office 365 Feature Parity

Now Available with some caveats…• No external data search• No rich client integration• No profile pages• No direct connectivity to SQL Azure without a WCF endpoint.


More Stuff Missing?• Project Server • Power Pivot • Secure Store Service • Full Trust Solutions • Not all Sandbox Solutions work? *

* Maurice Prather - http://www.bluedoglimited.com/SharePointThoughts/ViewPost.aspx?ID=331

http://www.bluedoglimited.com/SharePointThoughts/ViewPost.aspx?ID=331

http://www.bluedoglimited.com/SharePointThoughts/ViewPost.aspx?ID=331


The Pathway to the Cloud

On-Premises Cloud ServiceCoexistence

Complete control and ownership of hardware, maintenance, resources, and

administration

Migrate some capabilities to SharePoint Online and access both on premises and online sites with

the same domain credentials

Microsoft will regularly deliver new features and capabilities to SharePoint Online

Single sign-on experience online and on premisesWith identity federation and directory synchronization

+

Hybrids• Trusted (ADFS)• Untrusted (Two Identities)

http://sharepoint.microsoft.com/en-us/

http://sharepoint.microsoft.com/en-us/


Hybrid Co-Existence

LOB Apps

SharePointOn-Premises

Common workloads:• Business Intelligence• Custom Composite

Apps/Forms• FAST Search• Integration• Internet Sites

Common workloads:• Collaboration• Really Simple Internet

Sites• Content Management• Communities• MySites• SharePoint Search• Basic Composite

Apps/Forms

• Single Sign-on provides access to content online and on-premises

• Employee accesses relevant content online and on-premises depending on the task they are performing

• They cannot perform a unified search across online/on premise

Identity

feder

ation (ADFS

v2), d

irecto

ry sy

nchro

nization

Active Directory

Shar

e common s

ite te

mplating an

d nav

igation

structu

re


Preparing for SharePoint in the Cloud• Read the providers service description, policies, and agreements.• Plan people and group permissions.• Develop a content management strategy - assess/delete/archive.• Consider onboarding in phases and plan how these phases will be executed.

Planning Activities

• Consider how end-users will discover sites and find content.• Define an effective SharePoint Information Architecture.

Example: Single site collection? Or multiple aligned with various business units?• Determine the look and feel for site templates, document libraries, navigation and

your SharePoint Cloud implementation.

Site Design

• Select an individual to be the primary SharePoint Cloud Administrator.• Define a backup SharePoint Cloud Administrator.• Plan for unique site collection owners (within various business units).• Individual sites can be owned at lower levels.

Delegated Administration

• Refactor solutions for Sandbox, and retire if met by out-of-the-box configuration.• Establish development/test environments that mimic the cloud environment.• Read the SharePoint Online for Office 365 Developer Guide (http://

msdn.microsoft.com/en-us/library/hh147180.aspx)

Prepare for the Sandbox

http://msdn.microsoft.com/en-us/library/hh147180.aspx

http://msdn.microsoft.com/en-us/library/hh147180.aspx


Licensing Matters


Licensing SummaryName Price (Per User/Month) Details

P – Professional and Small Biz

$6.00 Exchange, Lync, SharePoint, Office Web Apps

E1 – Enterprise $10.00 Exchange, Lync, SharePoint

E2 – Enterprise $16.00 E1 + Office Web Apps

E3 – Enterprise $24.00 E2 + Office Pro Plus, BCS, Excel Services, InfoPath Services, Visio Services, & Access Services

E4 – Enterprise $27.00 E3 + Voice Capabilities (VOIP Stuff)

K1 – Kiosk Worker $4.00 Exchange, SharePoint, Office Web Apps (View Only)

K2 – Kiosk Worker $10.00 Exchange, SharePoint, Office Web Apps

E/K - You can split your users (for cost savings).

P = Limited to less than 50 users.


Choosing Enterprise

Only Enterprise has SSL (Both have it on sign in process.)


Quick Example100 Users…E3 - $24 per user per month…$28800.00 per year…

Business Wants…• SharePoint 2010 Enterprise• Lync 2010• Exchange 2010• Office 2010 Professional

Office 365 E3 Over 3 Years

Year 1 $28,800.00

Year 2 $28,800.00

Year 3 $28,800.00

Total $86,400.00

On Premises

Year 1 $92,708.00

Year 2 $0.00

Year 3 $0.00

Total $92,708.00

On Prem Costs:• $3,500.00 in Services

(Installation/Config)• $10,000.00 - Two Servers• $79,208.00 – Licensing

Quick Total: $92,708.00

At +4 years = more expensive.Consistent cost?

Big investment?More features/flexibility.

*This is meant as only a simplified example scenario


What About SharePoint Standalone?

Office 365 offers two Standalone plans for SharePoint.

Collaboration with Sites, AV

Forms, data visualization, Access/Excel/Visio services

SharePoint Online (Plan 1)

SharePoint Online (Plan 2)

Workload Standalone Plans Key Features

$5.25

$10.25SP Online P1 Over 3 Years

Year 1 $6,300.00

Year 2 $6,300.00

Year 3 $6,300.00

Total $18,900.00

SP Standard On Premises

Year 1 $28,576.00

Year 2 $0.00

Year 3 $0.00

Total $28,576.00 100 Users…

On Prem Costs:• $2,000.00 in Services• $10,000.00 - Two Servers• $7,276.00 – Licensing



External Users Subscription LicensesSharePoint Online Partner Access (Please note: This service is only available in packs of 50 licenses.):

$2.00 User/Month

Another reason extranets are sometimes cheaper in Office 365 vs On Premise

SP Online Over 3 Years

Year 1 $2,400.00

Year 2 $2,400.00

Year 3 $2,400.00

Total $7,200.00

SP On Premises

Year 1 $10,500.00

Year 2 $0.00

Year 3 $0.00

Total $10,500.00

On Prem Costs:• 100 External Users…• 1 WS Ext Conn at $1000.00 • 100 CALs at $95.00

OR• 1 FIS License at $11,793.00



Initial Storage Allotment 10GB

MySite Storage Per User 500MB

Site Collection Quota 100GB

Max Site Collections 300

Total Storage 5TB

Max File Size 250MB

Additional Storage$2.50/GB/User/Month

Understand Additional Costs

Once you use this up…


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The Outcome

We barely scratched the surface with SharePoint in the Cloud but have already seen many ‘trade off’ decision points we

should be aware of.


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What to watch out for…Without careful planning cloud

providers can cause considerable cost due to new challenges such as migration

and identity federation.


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ConcernsIn The Cloud


BPOS to Office 365?

http://www.microsoft.com/online/transition-center.aspx

Microsoft is responsible for any changes that happen in its datacenters. Customers will not have to migrate any data; however, customers will be responsible for making sure that their client software is compliant with the system requirements. See Office 365 system requirements download.microsoft.com/download/A/6/4/A6479925-C7D2-4C4C-A21B-48BCCF8887A9/FAQ_EN_101010.docx.

Customers will also be responsible for end-user training and configuring any new features and capabilities that will be delivered by Office 365.

1. Customers will not have to migrate any data.

2. You need to have SharePoint 2010 compatible client software/systems.

3. You have to train users on the new 2010 interface.




Identity Options in the Cloud


Cost Modeling


SecurityCan be an issue, but most of the time is not.

The real issue is lack of standards and accountability…

If it’s a bigger and more respectable hosting provider expect a better level of accountability and security planning/activity.


Security Program

Security Monitoring & Response, Threat & Vulnerability Management

Access Control & Monitoring, File/Data Integrity

Account Management, Training & Awareness, Screening

Secure Development Lifecycle, Access Control & Monitoring, Anti-Malware

Access Control & Monitoring, Anti-Malware, Patch & Config Mgmt

Dual-factor Authentication, Intrusion Detection, Vulnerability Scanning

Edge Routers, Firewalls, Intrusion Detection, Vulnerability Scanning

Video Surveillance, biometrics, Access Control

Security Management

“We ended up with around 800 preventive, detective and corrective controls that were physical, administrative and technical. Then we took the defense-in-depth approach and put the controls throughout the stack.” - John Howie, Microsoft


Privacy Program

Disclosure

Choice

Notice

Documented & enforced privacy requirements • Microsoft Online Services Privacy Statement • Microsoft Online Services Privacy and Regulatory Divisional

Requirements Specific to Software + Services• Corporate-level Privacy Guidelines for Service Development

Privacy disclosures & transparency• Microsoft Online Services Privacy Statement • EU Safe Harbor Certification


What is more reliable?



What is the Offline Story?


Service Level Agreements


Support Is Important

As an example Microsoft provides 24/7 support.Google also provides 24/7 support.

However Google Apps has a rule where only system critical events that affect more than 50% of users can use their phone support.

Don’t forget that with all cloud based providers – you are also adding another layer between IT and the business users.

Example Issue: Can a you put a stop to a providers maintenance schedule so that a business team can finish a critical deliverable without interruption?


Termination/Suspension of Service


• Since the startup costs are lower organizations can run the risk of not doing enough planning.

• Migrating content can be extremely difficult depending on what options are provided by the ‘cloud provider’.

Other Issues?


On Integration


LAN vs WAN


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The Outcome

Offloading some management activities to another provider results in additional

planning and consideration.


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What to watch out for…Challenges and concerns are different

for every cloud provider.


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EvaluatingCloud Providers


Questions To AskSecurity• How do I know if my cloud is secure?

• Who will have access to my sensitive data?

• Do I have full ownership of my data?

• What type of employee / contractor screening you do, before you hire them?

• How do you detect if an application is being attacked (hacked), and how is that reported to me and my employees?

• How do you control administrator access to the service?

• What firewalls are in place?

• What anti-virus technology is in place?

• Can I get virtual layer 2 networking and a stateful virtual firewall?


Questions To AskStorage• Where will my data be stored?

• Will my data be replicated to any other datacenters around the world (If yes, then which ones)?

• What controls do you have in place to ensure safety for my data while it is stored in your environment?

• Can you tell me where my data physically resides?

• Data Center Location?

• How many live copies of my data are there?

• What happens to my data if I cancel my service?


Questions To AskIdentity & Access• Do you offer single sign-on for your services?

• Can I get flexible role-based access control synchronized with my enterprise directory?

• Do all of my users have to rely on solely web based tools?

• Can users work offline?

• Do you offer a way for me to run your application locally and how quickly I can revert to the local installation?


Questions To AskReliability & Support• What is your Disaster Recovery and Business Continuity strategy?

• How do you back up data?

• What is the retention period and recovery granularity?

• Is your Cloud Computing service SAS70 compliant?

• What measures do you provide to assist compliance and minimize legal risk?

• Who do I contact for support?

• What types of support do you offer?

• Are there additional support options available to me?


Questions To AskPerformance• How fast is the local network?

• What is the storage architecture?

• Usually storage will be the slowest link.

• How can I ensure global consistency across cloud service providers?

• How many locations do you have and how are they connected?

• How many IOPS can I expect at each I/O performance level?

• How does your memory access score on the STREAM benchmark?

• How does your virtualization system score on the SPECvirt benchmark?

http://www.streambench.org/

http://www.spec.org/benchmarks.html


Questions To AskFlexibility (Part 1)• Am I able to load my own VMs?

• Am I able to install software?

• What virtualization technology is being used?

• Are there additional abstraction layers?

• Can I dynamically add memory and CPU to a cloud VM while it’s running?

• How can I ensure CPU and memory are guaranteed?

• What access protocols are available?

• RDP, VNC, ICA, Console, SSH…

• Over non standard ports?


Questions To AskFlexibility (Part 2)• What configuration options do I have?

• Can I add memory?

• Can I add storage?

• Can I use public IPs?

• What domain name mapping options do I have?

• Can I have multiple environments per user?

• Can I archive environments?

• What supporting tools are there?

• Active directory integration

• User management


Questions To AskFlexibility (Part 3)• Do you offer on-premise, web-based, or mixed environments?

• Will the solution work with what I have in place today?

• What pricing, licensing, and payment options are available to me?

• What are the client requirements?

• How often do these change? Example: Must I upgrade my browser to take advantage of new features?


Questions To AskCosts• Can I get predictable service costs that still allow me to scale when I need

to?

• How can I get the cost benefits of multi-tenancy but still access dedicated infrastructure when I need it?

• How do you define a processor / virtual core / Compute Unit?

• What are your SLAs and how do you compensate when it is not met?

• During maintenance windows? Planned vs surprises

• What happens when there is over subscription?

• Can I leverage my existing Agreements?


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Tools You Can Use


Service Management IndexCarnegie Mellon launched an initiative for standardized risk and benefit comparisons.

It’s called the Cloud Service Measurement Initiative Consortium (CSMIC)

Service Management Index

http://beta-www.cloudcommons.com/web/cc/about-smi


Cloud Sleuth Viewers

Global Provider ViewCloud Performance Analyzer

https://www.cloudsleuth.net/web/guest/home


Cloud Harmony Benchmarks

http://cloudharmony.com/


Consensus Assessments Initiative

https://cloudsecurityalliance.org/research/initiatives/consensus-assessments-initiative/

https://cloudsecurityalliance.org/research/initiatives/consensus-assessments-initiative/


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The Outcome

You now have an arsenal of key questions/tools you can use to evaluate a

cloud provider effectively.


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What to watch out for…Trust but verify. Carefully review policies, terms, conditions, and

agreements.


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Questions? Ideas? Feedback? Contact me:

Twitter: @RHarbridge

Blogs: http://www.RHarbridge.com

Email: [email protected]

Resources: 700+ SharePoint IA Slides at PracticalIntranet.com 130+ SharePoint Standards at SPStandards.com15 Pages of Important Questions at SharePointDiagnostics.com

Thank You

http://www.twitter.com/rharbridge

http://www.rharbridge.com/

mailto:[email protected]

http://www.practicalintranet.com/

http://www.spstandards.com/

http://www.sharepointdiagnostics.com/


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Appendix/Resources


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Main SharePoint Online marketing site:http://sharepoint.microsoft.com/en-us/SharePoint-Online/Pages/default.aspx

Primary Office 365 marketing site:http://www.office365.com Trials, 100-200 level customer-facing infoContains info about BPOS suite and SPO30-Day trial

SharePoint Online developer resource center (MSDN): http://go.microsoft.com/fwlink/?LinkId=203983 SharePoint Online Administration resource center (TechNet): http://technet.microsoft.com/sharepoint/gg144571.aspx‘Help and How-to’ for SharePoint Online (Office.com): http://office.microsoft.com/redir/FX102052854.aspx

http://sharepoint.microsoft.com/en-us/SharePoint-Online/Pages/default.aspx

http://www.office365.com/

http://go.microsoft.com/fwlink/?LinkId=203983

http://technet.microsoft.com/sharepoint/gg144571.aspx

http://office.microsoft.com/redir/FX102052854.aspx


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Microsoft Privacy Guidelines for Developing Software Products and Services http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16048

Cloud Computing Security Considerations paper (by Microsoft) can be found here: http://go.microsoft.com/?linkid=9708479

Office 365: Addressing Cloud Computing Security Considerationshttp://download.microsoft.com/download%2F2%2F2%2F0%2F220AE513-4A01-4D95-9275-11E71215A0C2%2FCloudSecurityConsiderations_MicrosoftOffice365.pdf

Pain Point: http://community.office365.com/en-us/f/148/t/3388.aspx

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16048

http://go.microsoft.com/?linkid=9708479

http://go.microsoft.com/?linkid=9708479

http://download.microsoft.com/download/2/2/0/220AE513-4A01-4D95-9275-11E71215A0C2/CloudSecurityConsiderations_MicrosoftOffice365.pdf

http://download.microsoft.com/download/2/2/0/220AE513-4A01-4D95-9275-11E71215A0C2/CloudSecurityConsiderations_MicrosoftOffice365.pdf

http://community.office365.com/en-us/f/148/t/3388.aspx

http://community.office365.com/en-us/f/148/t/3388.aspx


Evolution?

Elasticity is not cloud computing…

http://cloudscaling.com/blog/cloud-computing/elasticity-is-not-cloud-computing-just-ask-google?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+neoTactics+(Cloudscaling)


Evolution?




Evolution?




Cloud = Hosting (Not New)



Transitioning to the Cloud

Determine Intranet Site Strategy Cloud seminars Plan Custom solutions In-house support

Build collaboration strategy S+S workshops Stage Integration services ‘Partner on-behalf’

Gather requirements Assess Active Directory health Deliver Application Lifecycle

Management (ALM)Health analyzer

dashboard

• Reduce friction• Simplify the transition• Drive down costs• Decrease time-to-market (TTM)• Improve satisfaction from all business owners

Primary Goals


BEST PRODUCTIVITY EXPERIENCE

Work together, smarter

ACCESS ANYWHERE*

Solve problemsfrom more places

WORKS WITH WHAT YOU

KNOW

Familiar tools

ROBUST SECURITY AND

RELIABILITY

99.9% uptime. Guaranteed.

IT CONTROL AND

EFFICIENCY

Keeps you in control

Microsoft Office 365 Value


Online meeting presentation with pc-to-pc audio avideo

Desktop and Application sharing and virtual whiteboard

Recording Capability

Instant messaging

Co-Authoring in Word

Presence

Status update

Activities

My Sites in SharePoint

Easily connect with others across organizations with calendar sharing and publishing in Outlook

Familiar Office ExperienceCreate sites to share documents with

colleagues and partners with SharePoint

Cross-browser support

• Simultaneously edit documents with your colleagues

• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing

• Manage and share important documents and personal insights with colleagues using My sites

• Share your calendar with colleagues, partners, and customers

• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites





















* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”




ACCESS ANYWHERE*


WORKS WITH WHAT YOU

KNOW

Familiar tools

ROBUST SECURITY AND

RELIABILITY


IT CONTROL AND

EFFICIENCY



• Rich client access online or offline via Office desktop applications on PCs and Macs

• View and do light editing of documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari)

• Access your Inbox using any of the major web browsers with Outlook Web App

• Access email, contacts, calendar, and SharePoint sites from many devices including Windows Phones, Nokia, Android, iPhone and BlackBerry

• Single Inbox to manage email and voicemail with unified messaging

• Connect securely** over Internet with HTTPS without the need for VPN

ACCESS ANYWHERE

Web applications with cross-browser support

Outlook Web App

Seamless mobile access across many devices

Access to PowerPoint

Access to SharePoint Office Hub in Windows Phone 7





ACCESS ANYWHERE*


WORKS WITH WHAT YOU

KNOW

Familiar tools

ROBUST SECURITY AND

RELIABILITY


IT CONTROL AND

EFFICIENCY


Microsoft Office 365 Value• Just works. Minimal user training required to get

productive right away

• Hybrid deployment scenarios allow on-premises and online users to work together seamlessly

• Multiple plans provide a cost effective way to provide familiar business productivity capabilities to everyone in your business

• Stay up to date with the latest productivity experience through a subscription service

WORKS WITH WHAT YOU KNOW

Outlook Web AppOutlook





ACCESS ANYWHERE*


WORKS WITH WHAT YOU

KNOW

Familiar tools

ROBUST SECURITY AND

RELIABILITY


IT CONTROL AND

EFFICIENCY



• Always maintains the latest defenses against viruses and spam through built in anti-virus and anti-spam filters monitored 24/7 by security experts. Premium anti-spam and antivirus protection built-in provided by multiple virus scanning engines

• Continuous data back-up to geo-redundant servers to protect against datacenter-wide failures

• Risk mitigation multi-dimensional approach to help safeguard services and privacy of data

• Helps customers meet certain regulatory requirements

• Backed by a 99.9% financially backed Service Level Agreement

ROBUST SECURITY AND RELIABILITY

99.9% financially backed SLAGeo redundant datacenters





ACCESS ANYWHERE*


WORKS WITH WHAT YOU

KNOW

Familiar tools

ROBUST SECURITY AND

RELIABILITY


IT CONTROL AND

EFFICIENCY



• 24/7 IT professional phone support or via electronic ticketing

• Service health portal and RSS feeds to provide up to date service availability information

• Simplified management with a single administration center with role based access

• Remote PowerShell to allow scripting of routine tasks and access to raw data for reports

• IT friendly service update policies that put you in control

IT CONTROL AND EFFICIENCY

Service health portal Simplified Management

MICROSOFT® OFFICE 365 DELIVERS THE POWER OF CLOUD PRODUCTIVITY TO BUSINESSES OF ALL SIZES, HELPING TO SAVE TIME, MONEY AND FREE UP VALUED RESOURCES



K (Kiosk Worker) Family Plans

Office Web Apps

SharePoint Online Kiosk

Plan K1

Plan K2

Components

Exchange OnlineKiosk


Kiosk Worker

User Segment Offers: Plan K Family• 500 MB mailbox• Outlook Web App only• POP support• Messaging, calendar, contacts• Forefront antivirus and anti-spam• SharePoint Access (0MB storage)• Site search capabilities• Office Web Apps

Low cost offering to users that do not have messaging and collaboration capabilities today


E (Enterprise) Family Plans

Office Web Apps

Email, calendar, AV/AS, Personal Archive

Collaboration Portal

Conferencing

IM & presence

Office Pro Plus

Forms, AccessExcel, & Visio Services

V.mail & Advanced Archive Capabilities

Voice

Plan E1Plan E2

Plan E3

Plan E4


Enterprise Information Worker

Rich feature offering that meets a users full messaging and collaboration needs

User Segment Offers: Plan E Family• 25GB mailbox• 500 MB SharePoint storage• Client connectivity• Mobility• OCS capabilities• Exchange & SharePoint capabilities• Office Professional Plus• On-premises access rights


SharePoint Online – Feature ComparisonFor Small Businesses

SharePoint Online in P1For Kiosk Workers SharePoint

Online in K1/K2For Information Workers

SharePoint Online Plan 1 in E1/E2

For Information Workers SharePoint Online Plan 2 in

E3/E4Team Sites Yes Yes Yes Yes

Simple Public-Facing Website 1 Basic Public-facing site included No 1 Basic Public-facing site

included1 Basic Public-facing site

included

Site Designer Yes Yes Yes Yes

SharePoint Designer 2010 Yes, for Intranet sites Yes, for Intranet sites Yes, for Intranet sites Yes, for Intranet sites

Custom Workflows Yes Yes No Yes

Sandbox Solutions (PTC) Yes Yes Yes Yes

My Site No No Yes YesEnterprise Features (Forms Services, Excel Services, Visio Services) No No No Yes

Access Services Yes No No Yes

Business Connectivity Services (BCS) No No No No

Site Collections Single Site Collection N/A Up to 300 Up to 300

Office Web Apps View & Edit View only for K1View & Edit for K2

View only for E1View & Edit for E2 View & Edit

Search (across Site Collections) N/A Yes Yes Yes

Basic External Document Sharing Yes N/A Yes, add-on Yes, add-on

Storage 10GB + 500MB per USL 10GB + 0MB per USL 10GB + 500MB per USL 10GB + 500MB per USL

Buy additional storage No Yes Yes Yes

Max Org Users Up to 50 TBD TBD TBD

Admin Single Site Collection No Yes Tenant level Yes Tenant level

Support Community 24x7 phone support for Admin

24x7 phone support for Admin 24x7 phone support for Admin


Extensibility?

Sandboxed Solutions (Partial-trust code)

Farm-level Solutions (Full-trust code) No

Silverlight Web Part (.XAP files)

BCS (backend LOB integration) No

SharePoint Designer 2010

Client Object Model

Web Services

OOB Browser Configuration (Web Parts, Theming)

Visual Studio 2010 (SharePoint Tools) (Farm and Sandbox) (Sandbox only)

InfoPath Forms (Admin and Sandbox) (Sandbox only)

Workflows (Custom and Declarative) (Custom Activities in Sandbox and

Declarative)


What goes into a SharePoint Online customer’s Sandbox?

• Agility for developers and individual business units• Easy deployment• Iterative development• Access to Shared Servers

• Management stability• Safe• Limited API Access• Monitored Resources

• A safe, isolated process where the solution runs• Access to a subset of Microsoft.SharePoint namespaces• Site Collection Solution Gallery for deployment

• Managed by individual site collection owners

Custom code running at the site collection level, providing developers the flexibility to deploy safe and rapid solutions.

The SandboxEssential agility, essential stability


Sandbox SolutionsSupported Unsupported

Feature Receivers Access to Farm/Web AppEvent Receivers Access to File System

Navigation Web App/Farm Scoped Features

Web Parts Global Assembly Cache (GAC)

InfoPath Forms Logic Access to web.config

Custom Declarative Workflow Activities Ability to install code/files on server

Declarative Workflows Timer Jobs

Content Types Admin Access Beyond Site Collection

Site Columns Running with Elevated Privileges

Lists & List Definitions Access to External Web Service Calls

Custom Ribbon Actions/Extensions External Code Access to SP Web Services/Client Object Model

Web Templates Business Connectivity Services

Site Pages

Page Layouts & Master Pages



What does Silverlight enable in SharePoint Online?

•A Web Part can be a host for Silverlight•SharePoint ships with Silverlight web part

• Need only build a Silverlight control or app•The web part can contain custom properties that are sent to Silverlight via the InitParameters property•The XAP file can be deployed to a SharePoint Online document library•The Silverlight application can then make use of the Client OM to access SPOnline data.

• Programs running on the client can add and remove lists, add, update, and delete list items, modify documents in document libraries, create sites, manage permissions of items, add and remove web parts from a page, and much more.

Silverlight provides the opportunity for developers to create the next generation of Rich Internet Applications (RIAs). SharePoint Online integrates closely with Microsoft Silverlight to enable you to build compelling user interfaces that interact with SharePoint Online data.

Silverlight


The Client Object ModelWhat does the client object model enable?

• Abstraction layer• Results returned as recognizable SharePoint objects

Provide powerful ways to interact with SharePoint Online data remotely from script that executes in the browser – providing access to objects at the site-collection level and lower within the SharePoint hierarchy.

• .NET• ECMAScript• Silverlight

Consistent developer experience across platforms


Client Side Solutions


Flexible for Many Company Scenarios• Organizations where the majority of workers use PCs throughout

the day, such as law firms, financial services, consulting, design agencies

• Project teams and groups working both internally and externally

• Companies that have workers without an assigned PC or easy access to email and information sites, such as shop floor workers, retail workers, and medical professionals

• Example industries include manufacturing, medical services, retail, transportation, and hospitality

• Companies that have disbursed branch offices or multiple locations such as retailers, banking, restaurants

• Easier way to deploy and manage a common communication and collaboration solution across an organization in many separate locations

Multi-location

All Information

Workers

Hybrid IW/Non-IW


Why Microsoft?• 40 million+ paying customers of Microsoft Online Services including 50% of

Fortune 500 companies• 20+ years experience in building enterprise software• 16,000 partners committed to Microsoft Office 365• Global reach: Microsoft Office 365 available in 40 countries and localized

into 20 languages

Business Credibility

• Same best in class features found in Exchange, SharePoint, Lync, and the Office Web Apps

• Seamless transition and experience for end users• Anywhere access across phones, browsers and PCs

Rich and Familiar

Capabilities

• Right offers for the right users• Power of choice: on-premises, online or hybrid• Continuous innovations every 90 days• Major and minor update policy respectful to IT pro need for control• Service delivery platform approach enabling new services across Microsoft

and partners

Most Compelling

Vision


SharePoint Online Administration

• … in SharePoint Online Administration Center• Enable sites to share with External Users• Manage site collections and ownership• Manage storage allocation• Manage My Sites & User Profile data• Manage metadata (across site

collections)• … in Microsoft Online Administration

Center• Add and verify a domain name• Create, change, or delete user accounts• Create a security group• Establish Active Directory sync• Escalate issues to Online Services

Support• Manage passwords• Monitor service licenses• Monitor service health

Responsibilities include … • Multi-Tenant• Modular Services Applications• Offers governance at all levels

= Administered by Microsoft

= Administered by Customer and/or Partner

For more information, please go to:• The SharePoint Online Administration resource center (TechNet)• SharePoint Online Administration Guide (coming soon)• The Office.com 'Help and How to' center• The SharePoint Online Planning Guide

http://technet.microsoft.com/sharepoint/gg144571.aspx

http://office.microsoft.com/redir/CL101870917.aspx

http://office.microsoft.com/redir/CL101870917.aspx

http://office.microsoft.com/redir/HA101988931.aspx


Sub-Levels of Administration within SharePoint Online

• Tenant admins can delegate a unique owner per each new site collection

• Create new team sub-sites, new document libraries

• Manage the look and feel (title, navigation, theme, master pages)

• Manage various galleries (web parts, list templates, Sandboxed Solutions)

• Manage permissions and groups• Invite internal or external groups/users via

email to share your site• And more …

Site Collection Owners

• Settings that only affect the single site they own (no cross-site actions)

• Manage site features• Save site as template• Manage site columns and site content

types• Site deletion• Manage user alerts, RSS settings• Adjust default regional and language

settings• And more …

Site level Owners


Vendors

Technology

Office365 Saturday - Redmond - Evaluating SharePoint in the Cloud