Office Communication Server, Enhanced Productivity

www.orbitone.com

Raas van Gaverestraat 83B-9000 GENT, Belgium E-mail [email protected] Website www.orbitone.com

Tel. +32 9 265 74 20Fax +32 9 265 74 10VAT BE 456.457.353Bank 442-7059001-50 (KBC)

15 October, 2009 Office Communication Server (OCS)Enhanced Productivity

mailto:[email protected]

http://www.orbitone.com/

15 October, 2009Office Communication Server Enhanced Productivity2

Speakers

Olivier MangelschotsManaging [email protected]

Thijs ter BeekProject [email protected]

Arne VerstraeteSystem & network [email protected]











Quick survey

Who is already using OCS?Who is using it as primary phone?

Office Communication Server Enhanced Productivity15 October, 2009

Agenda

Future of telephonyWhat is OCS?Network diagramHardware devicesDemoSoftware: Office CommunicatorQ&A

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Next generation telephony What to look for in your next telephony solution?


15 October, 2009Office Communication Server Enhanced Productivity

Voice and data networks mergeVoIP = Voice over IP

Phone lines (ISDN, PRI) are replaces by VoIP network links (SIP trunks)VoIP over DSL, Fibre, …

Internal voice cabling is replaced by Ethernet Telephony exchanges (PBX) are replaced by network switches

and (virtual) servers

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Hosted solution

Just like Hosted ExchangeToday, smaller companies do not need to invest in expensive

hardwareEverything is hosted in a datacenter

Monthly fee

Small companies get rich feature set, previously only found in enterprises


No more complex devicesMore intuitive interface

Who knows how to use advanced functions on these?

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Integrated in your daily tools (Outlook, ...)


Unified CommunicationsChannels merge into one, easy-to-use environment

Desk phones Mobile phone Voice-mail Contacts E-mail Calendaring Presence Instant messaging (IM) Conference calls Videoconference Application sharing Fax ...

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Presence based communications

Smart choices based on your presence/status

•In a meeting•Busy•Available•Out of office•…

Less frustrationsMore productivity!


Work from anywhere

It does not matter where you are

You are reachable just as in the office

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Single number reach

Brett JohnsonTechnical Specialist

Unified Communications

Microsoft Corporation

One Microsoft Way

Redmond, WA 98052

Main: +44870 50 10 800Direct: +441189094017Mobile: +447801881403

Home office: 425-788-4555Assistant: 425-538-4486

Pager: 425-555-7112Business e-mail: [email protected] e-mail: [email protected] IM: [email protected]

Personal IM: [email protected]://www.microsoft.com

Main: 425-882-8080Direct: 425-707-6471Fax: 425-936-7329

FaceBook: www.facebook.com/profile.php?id=689246513Linked.In: www.linkedin.com/pub/0/429/3a4

Twitter: BrettjoMSN Spaces: cid-3591732c7834441f

UC Blog: communicationsserverteam.com/Skype: [email protected]

[email protected]

[email protected]

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About Microsoft Office Communication Server



Gartner Magic Quadrant http://www.gartner.com/technology/media-products/reprints/microsoft/vol7/article3/article3.html

Microsoft is quickly becoming the leader

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http://www.gartner.com/technology/media-products/reprints/microsoft/vol7/article3/article3.html


Office Communication Server 2007 R2

Available today

Requires at least 3 (virtual) Windows servers (64 bit)

Not yet a full telephony exchange (PBX) replacerNot yet possible to link SIP devices directlyMost companies have doorphones, analogue faxes, phones in elevators, hallways, …

Solution, mix OCS with Cisco or other PBX

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Office Communication Server 2010

Expected 2nd half 2010Promise to be a full telephony exchange

(PBX) replacerDirect support for SIP devices

Very large choice of SIP devicesavailable

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Integration with Microsoft Exchange

Communications • Instant Messaging

• Conferencing• Enterprise Voice

Messaging• E-mail

• Calendaring• Unified Messaging

Identity & presence

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Hardware devices


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Polycom CX200Polycom CX700Plantronics Savi GoWirelessUSB HeadsetPolycom CX100RoundTable

OCS Optimized deviceshttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspx

15 October, 2009

http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx



Polycom CX200

The standard phone for OCS Connect to your computer via USB Plug and play with Vista en Windows 7 No buttons, alls handling goes trough PC Easy to move/take with you Also ideal for home workers Handsfree Approx €115

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Polycom CX700

Connected to network using RJ45 Power over Ethernet (PoE) No need for a computer Optional: connect to

PC using USB Intuitive touch screen Approx €490

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Plantronics Savi Go Wireless

Connects to computer via USB Plug and play with Vista en Windows 7 About 10 meter freedom Button to answer calls Approx €125

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Any PC headset works fine with Office Communicator!

Both USB and direct audio

Example: Logitech €30


Polycom CX100

HandsfreePortablePersonal Ideal for small meeting roomsUSB connect to laptopApprox €105

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Polycom CX5000Microsoft RoundTable

For small meeting rooms Conference phone 360 degree panoramic video Approx €4000

Works with Live Meeting and OCS

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Seeing is believing

Demo


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Software


Office Communication Server Enhanced Productivity

Office Communicator (Windows) Office Communicator Attendant Office Communicator Web Access Office Communicator Mobile iPhone (iDialoge) Mac Messenger Response Groups Integratie Visual Studio

Software

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Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx

The application forAvailability of your teamInstant messaging (chat)TelephonyConferencesShare your screen

Great integration with Outlook See who calls you Very handy tool!

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http://office.microsoft.com/en-us/communicator/FX101729051033.aspx


Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx

Videoconference

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Office Communicator, integration with Outlookhttp://office.microsoft.com/en-us/communicator/FX101729051033.aspx

Click to dial Missed calls Historiek Voice mail …

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Office Communicator Attendant 2007 R2 http://office.microsoft.com/en-us/communicator/CH103367771033.aspx

Ideal for receptionist Forward calls, consult Put calls on hold Multiple lines at

same time Send messages …

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http://office.microsoft.com/en-us/communicator/CH103367771033.aspx


Office Communicator Web Access http://office.microsoft.com/en-us/communicator/HA102200601033.aspx

Connect from anywhere You only need a web browser Ideal for remote users,

partners, customers Ideal as a backup-solution

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http://office.microsoft.com/en-us/communicator/HA102200601033.aspx


Office Communicator Mobile 2007 R2 http://office.microsoft.com/en-us/communicator/HA102027021033.aspx

Set your personal status Change call forwarding preferences Instant messaging with your team Search contacts, phone numbers Single number reach Windows Mobile Nokia, Motorola RAZR

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http://office.microsoft.com/en-us/communicator/HA102027021033.aspx


iPhone (iDialog OCS Client)http://www.modalitysystems.com/idialog

Change your statusSee your team presence Instant messaging with your

teamSearch phone numbers…

€7,99 on App Store

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http://www.modalitysystems.com/idialog


Mac Messenger 7.0http://www.microsoft.com/mac/products/messenger

Change your status Instant messaging with your team Search phone numbers Internal OCS to OCS calls

Currently not yet full telephony solution Does not work with OCS optimized phone

such as Polycom

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http://www.microsoft.com/mac/products/messenger


Response Groups http://technet.microsoft.com/en-us/magazine/2009.03.ocsr2.aspx?pr=blog

Auto answerPut people on holdMusic on holdForward to first available operator

Hunt groupsChoice menus (IVR)…

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http://technet.microsoft.com/en-us/magazine/2009.03.ocsr2.aspx?pr=blog


Integration with Visual Studio (developers)

Integrate OCS with your applications

Developer query-response bots

Develop Interactive voice response applications for telephone access

Visual Studio plug-in makes communication actions or information queries easy

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Q&A

39 Office Communication Server Enhanced Productivity15 October, 2009

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How to integrate OCS in my company?



Integration with existing systemsNetwork diagram - example in Belgium

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Office Communication Server Enhanced Productivity


Integration with existing PBX

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Telenet SIP Trunk http://telenet.be/1794/0/1/nl/bedrijven-publieke-sector/telefonie/sip-trunking.html

SIP trunks are the future, no more ISDN/PRI conversions Telenet offers SIP trunk trough fibre Installation: +- €2200 (excluding fibre installation works) Subscription for 15 channels: approx €180 à month

Up to 600 channels Interesting call tariffs

* Prices are indicative and subject to change

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http://telenet.be/1794/0/1/nl/bedrijven-publieke-sector/telefonie/sip-trunking.html


Telenet SIP TrunkMy bill Premium

Put DDI numbers in groupsAutomatic cost calculation per groupAllows you to use one SIP trunk for several

companies/subsidiariesFiltering by DDI numberCall Detail RecordsOnline web interface

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www.orbitone.com


Technology

Office Communication Server, Enhanced Productivity