July, 2010

Novell® End-User Computing Success StoriesEndpoint Management / Financial Institutions

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Novell® Endpoint Management Benefits

• Ensure users get the right applications, whatever device they use

• Repair problems with minimal business impact – reduce troubleshooting time by up to 50%

Impact Success Stories

Improveuser productivity

• Perform easier and faster application rollouts – from 2 days to 2 hours

• Execute fixes remotely – cut travel costs by 50%

• Deploy new workstations quickly – from 1 day to 40 minutes

Lower IT costs

14K PCs

25K PCs

6K PCs

11K PCs

Mitigaterisks

• Stop data breaches – avoid lawsuits of up to $3M

• Reduce business risk and increase compliance - avoid over-spending on software licenses

12K employees

20K devices

3K PCs

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Customer SuccessNovell® Endpoint Management

4K workstations

5K devices

20K devices

14K workstations

We looked at several tools like IBM but found that Novell ZENworks™ Configuration Management offered the best scalability and manageability. - May 2010

With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 2010

Using the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations are ready to handle the migration to Windows 7. - Jan 2010

The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 2009

We selected Novell® ZENworks™ Configuration Management because its patch management and asset management capabilities were far superior to those of the Altiris solution. - Nov 20102K employees

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Key Analyst RecognitionNovell® Endpoint Management

Strong performer, Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009

Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009

Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009

“ZENworks™ Configuration Management is particularly strong in the management of Linux-based devices”, Jan 2009

“Organizations should definitely include Novell ZENworks™ in their evaluations”, ZENworks, Apr 2010

© Novell, Inc. All rights reserved.5

Press PresenceNovell® Endpoint Management

ZENworks Asset Management - Best Asset Management Solution

ZENworks Endpoint Security Management - Best Security Solution

With the recent enhancements to the [ZENworks™] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010

ZENworks Configuration Management – Finalist Best Policy Management Solution, SC Magazine 2010 awards

ZENworks Patch Management – Solid patch management solution that scales nicely for any size environment - Feb 2010

ZENworks Endpoint Security Management – Certainly a strong product, as one would expect from Novell - May 2010

Endpoint Management In Financial Institutions

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Challenge

Solution Results

"We looked at solutions from several vendors, but none of them offered such a

comprehensive range of functionalities as Novell®. We were also impressed with the

Apulse team's project management skills, working closely with our in-house team to

create and implement a solution that would meet our needs.”

Formed as a merger between Mercuries Life Insurance and the MassMutual Financial Group, MMML employs 12,000 staff, operates from seven branch and administrative offices across Taiwan, and has 13,000 field personnel and 1.4 million customers.

Minimize low-level IT administrative work

Reduce travel related to management of workstations

Improve transparency on software licenses

Novell ZENworks™ Asset Management

Also:

Novell Identity Manager

Novell SecureLogin

Partner: Apulse Technical Communication, Novell Gold Partner

Simplified administrative workload in end-user management by 80 percent

Reduced business risk and increase compliance on software licensing

25K employees

Updated July 2009

© Novell, Inc. All rights reserved.8

Challenge

Solution Results

"Novell® provided a fantastically quick turnaround; it was an excellent collaboration,

both across different areas of the Shared Service Center and with Novell. The

technical expertise and commitment of the Novell consultants were crucial in

delivering this solution on time.”

Standard Life Group is a large European finance company. In business for more than 180 years, it provides pensions, health insurance, banking and investment services to seven million customers. The company has more than 11,000 employees worldwide.

Reduce waste in IT from maintaining more licenses than needed

Demonstrate better control over its complex desktop infrastructure (over 20,000 devices)

Novell ZENworks™ Asset Management

Also:

Novell eDirectory™

Eliminated over-provisioning of software licenses

Increased transparency and accountability of software costs

Improved Standard Life's position when renegotiating software licenses with vendors

20K devices

Updated June 2009

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