New Ways Of Engaging With Users2003
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For a presentation that I'm giving at a staff conference.
- 1.New ways of engaging with users Phil Bradley http://www.philb.com
2. 3. What are the trends? 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. So...
- We need to break the connection between the physical and the virtual
- We must re-evaluate the possessions element of what we do
- We should view engagement in a new light
20. The website 21. 22. Plugoo 23. Gabbly Chat 24. Meebo 25. Facebook
- #1 site in global minutes
- 6B minutes spent on Facebook each day
- 2B pieces of content shared each week
26. 27. 28. 29. 30. Ning 31. YouTube
- #2 site in global minutes
- 20+ hours of video uploaded each minute
- 5k tweets per second during peak times
- Available via web, apps and SMS
33. How can librarians use Twitter?
- Allows you to keep in contact with colleagues, to see what they're doing, what their interests are, read their opinions/thoughts/ideas
- Keep informed about developments from publishers; both in terms of what they're publishing, but also events they're running
- You can promote what your library service is doing. Attract new users, offer gifts or incentives, increase awareness and have fun!
- Provide instant answers and point people in the right direction
- Follow links to events, keep briefed on current affairs
- Use Twitter as an RSS reader to keep up to date with blog entries
- Share photographs quickly and easily, especially if using a smartphone
- Ask questions using polls, Re-Tweet for maximum results
- Keep involved with conferences even if you cant attend them with 3 rdparty sites
- Add short (3 minute) audio posts using Audioboo and add in a photograph as well!
- Broaden your knowledge of a subject by following the right people/organizations
- Ask questions! Answer questions!
- Find new people to follow using Twitter search or 3 rdparty sites like WeFollow
- Communicate more effectively
- Discuss events as they happen
- Send people Direct Messages
48. Follow authors 49. Follow dead people 50. Flickr 51. 52. Weblogs 53. 54. 55. Communication - Podcasts
- Provide access to audio content
- Guides/tours around a library
- Content that cant easily be made available in other formats
- Content that is accessible on the move
- Not time or place dependent.
56. 57. Home/Start pages 58. 59. Slideshare.net 60. Animoto 61. Screentoaster 62. PBworks 63. Del.icio.us 64. Wallwisher 65. Glogster 66. Wordle 67. Google custom search 68. Social Mention 69. Whostalking? 70. Collecta 71. 72. With thanks:
- http://www.flickr.com/photos/oubliette/22740518/(J. W. Waterhouse's The Crystal Ball)