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The proliferation of multi-platform, web-enabled, cloud-based applications within an increasingly complex IT infrastructure creates a host of new management challenges. As your transactions move between new distributed systems and legacy mainframes components your existing approach to application monitoring might be missing important performance issues.In this informative presentation, we discuss:- Strategies for managing these increasingly complex applications- New approaches to managing service levels - from the browser to the mainframe- Innovative ways to gain complete visibility into end-to-end user experience and eliminate all application performance blind-spots
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New Approaches to Managing Complex Applications: Eliminating Your Performance Blind Spots
October 6, 2011
Agenda
1. Background
2. APM research
3. Performance blindspots
4. Q&A
BACKGROUND
Housekeeping
• Presentation will last 30 minutes
• Submit questions via the chat window
• Slides will be made available tomorrow
Featured Speakers
Ed Hallock
Sr. Director Product Management
ASG Software Solutions
Dan Juengst
VP, Solutions Engineering
Correlsense
APM RESEARCH
5%
8%
9%
9%
11%
11%
13%
15%
19%
0% 5% 10% 15% 20%
Application discovery and dependency mapping products
Silo/vertical tools, such as server or database management products
Change and Configuration management products
Network tools
Transaction management spanning data center and end user experience
Correlation and analytics tools that consolidating metrics
Data center- focused transaction management
User experience- focused transaction management
Application management suite/platform products
Column %Source: Enterprise Management Associates: End-to-End Application Management in the Age of Cloud Computing
Which products are most “core” to your application support strategy?
1%
15%
15%
17%
17%
18%
20%
23%
27%
27%
29%
29%
29%
35%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Other (Please specify)
Application discovery and dependency …
Cloud-ready transaction monitoring capable …
“Real” or “Synthetic” Transaction …
Cloud-ready SaaS-monitoring
SaaS-based management solutions
Correlation and analytics tools that …
Appliance-based Application/Transaction …
Transaction Management (transaction path …
Silo tools, such as network, server, or …
Application Management Platform (Tivoli …
End User Experience monitoring
Tiered, distributed application monitoring
Change and/or Configuration Management …
% Valid Cases (Mentions / Valid Cases)
Which products are most essential for day-to-day application support?
Source: Enterprise Management Associates: End-to-End Application Management in the Age of Cloud Computing
Organizations continue spending in hope of success
Source: Forrester Research “Market Update: IT Management Software”
•Demand for end-to-end application performance management is critical
•The growth is linked to complexity and size of new applications
Forrester: The IT Management Software Market By Categories, 2005 To 2010
7%
12%
13%
25%
43%
0% 10% 20% 30% 40% 50%
Silo tools
Customer complaints
Calls from line of business stakeholders
Application or transaction management tools
Calls from employee users
Column %
How does IT find out about application issues?
Enterprise Management Associates: End-to-End Application Management
in the Age of Cloud Computing
1%
35%
49%
50%
54%
61%
0% 10% 20% 30% 40% 50% 60% 70%
Other (Please specify)
Integrations between multiple SaaS services (such as NetSuite and SugarCRM, for
example)
Tiered, distributed transactions/applications that execute across both on-premise and
Cloud/SaaS
Tiered, distributed transactions/applications that do not access a mainframe
Tiered, distributed transactions/applications that span both mainframe & non-mainframe
servers
Tiered, distributed transactions/applications that execute across both Java (J2EE, etc.) and
.NET
% Valid Cases (Mentions / Valid Cases)
Which of the following transaction types does your organization host?
Enterprise Management Associates: End-to-End Application Management
in the Age of Cloud Computing
Why are IT Organizations Failing To Find Problems Before Users?
• Increasing complexity of application environments
• Web servers, DB servers, app servers, identity servers…
• UNIX, Linux, Windows, J2EE, and .NET…
• Systems, apps, storage, switches, accelerators, optimizers…
• LAN, WAN, VLAN, internal, external…
• Results vary by time, day, function, and location
• Organizations have multiple tools – few are integrated or
provide real end-user insight
• More complex integrations: users, customers, partners,
suppliers, international
MANAGING PERFORMANCE BLINDSPOTS
But What Does it Really Take?
How do you really manage
these crazy, dynamic, and complex applications?
Be Paranoid Be Smart Be Lazy
You have to be three things at once…
1. Be Paranoid = Watch Every Transaction from Every User
Datacenter
WEB
MQ/ESB
DCOM
CORBA
SERVER
APP SVR
PROXY
LDAP
Web
Services
Watch Every Transaction from Every User
2. Be smart = understand what is happening across the space-time continuum
Look Across Time
Look Across Space
Understand the Needs of the Many
…or the One
3. Be Lazy = set SLAs. Get an SMS when there is a problem. No matter how complex.
Enforce SLAs on End-User Experience
%SLA tells you how many individual
invocations violated the response time SLA
From distributed to mainframe…
Datacenter
WEB
MQ/ESB
DCOM
CORBA
SERVER
APP SVR
PROXY
LDAP
Web
Services
…to the Cloud and SaaS
Datacenter
WEB
MQ/ESB
DCOM
CORBA
SERVER
APP SVR
PROXY
LDAP
Public
Cloud
Private
Cloud
Know the experience of your end users
… no matter where they are
A WORD FROM OUR SPONSORS
CMDB EventManagement
Real-Time
Dependency Mapping
(Software + Hardware)
Alerting &
Notifications
Network Firewall
Proxy
VirtualWeb
ServerDirectory
Server
Load Balancer
App Servers
Mainframe
DB
Partner AppCloudWeb
Services
Msg. Broker
Firewall
VirtualWeb
Servers
App Servers
Partner App
Wire Xfer>$100K
Wire Xfer<$100K
DatabaseDeep DiveAnalysis
JVM Deep Dive Analysis
Network Deep Dive Analysis
Server / VMDeep Dive Analysis
Real & Synthetic End-User Analysis
MF Analysis
ENTERPRISE WIDE BUSINESS TRANSACTIONS
Horizontal View of Applications and Transactions With “Deep Dive”
Horizontal Monitoring - Spinal CordAuto-Detection of Transaction Path, Maintain Business Context
Network Firewall
Proxy
VirtualWeb
ServersDirectory
Server
Load Balancer
App Servers
Mainframe
DB
Partner AppCloudWeb
Services
Msg. Broker
Firewall
VirtualWeb
Servers
App Servers
Partner App
Wire Xfer>$100K
Wire Xfer<$100K
ASG-SharePath RUM ASG-SharePath Data Center
ASG-
metaManager
and EAMS
ASG + SharePath = Complete APM Solution
Refined layer of
IT Services &
Infrastructure
Virtualization
Enterprise
Corp. Portal
Help Desk
Unified Threat Mgmt
Mainframe
Automation
End User Experience
Network, Internet,
FTP…
1 - Real-time view of Business Services
2 – Detection and repair times dramatically reduced
Business Value
3 – Business Transactions becomes visible with
ASG-SharePath
KPI’s at
Enterprise Level
KPI’s at
ApplicationLevel
EAMS Manages Infrastructures, Applications, and Global IT Environment
Questions
Get your free copy SharePath RUM today!
More information:
www.asg.com
www.correlsense.com/demo
www.real-user-monitoring.com
