Three Days of Networking and Idea Sharing

TableTopic Breakfasts

TUESDAY, OCT 20 & WEDNESDAY, OCT 21 @ 7:30 AM These free-flowing interactive sessions are a great opportunity for you to discuss your key challenges and collect new ideas and industry contacts.

TSW | EXPO

Discover the industry's best solutions that will help your service organization survive and thrive. Take advantage of the many events to meet industry peers.

MONDAY, OCT 19•  Welcome Reception

TUESDAY, OCT 20 •  Breakfast and TableTopic Sessions •  Lunch and EXPO Theater Breakout Sessions •  Session Break •  Reception and Prize Drawings •  All Day Coffee Station WEDNESDAY, OCT 21•  Breakfast and TableTopic Sessions •  Final Chance to Meet with Solution Providers •  Awards Gala Celebration

Women in Services Networking Event

TUESDAY, OCT 20 @ 7:30 PM A unique opportunity to network with other service executives and raise funds for Dress for Success. Expect an evening of fun, drawings and gourmet bites.

Workout Sessions

Co-facilitated by leading service industry practitioners and TSIA staff, these are highly interactive sessions where participants engage in candid dialog. Find the complete list of workout sessions at www.technologyservicesworld.com.

TUESDAY, OCT 20 •  A Team’s Journey into Growing Customer Revenues •  Monetizing Adoption Services •  Transforming a Customer Success Organization in a Hyper-Growth Company •  Optimizing Sale & Renewal of Recurring Service Revenue

WEDNESDAY, OCT 21•  Scaling your Customer Success Organization •  Lowering Customer Effort •  UpSELL vs. UpSERVE: What Difference Does It Make? •  Accelerating Expansion Revenue for the Cloud Model

Awards Gala Celebration

WEDNESDAY, OCT 21 @ 12:30 PM One of the most important and prestigious events at TSW. End your conference experience on a high note–it will inspire you to stay on the forefront of your field.

What people think about their experience at TSW

Social interaction is the heart of this event. You listen to the various journeys, then connect with the presenter and others to share thoughts and ideas. Terri Davis, Senior Professional Trainer, ARRIS

As a conference, this was the most relevant to my day job that I have ever attended, discussing issues that are truly impacting our business and our customers today.  Andy Chapman, Sr. Director, Support, CA Technologies

I love coming to TSW, I always learn something new and something valuable to my company and job. Meeting and sharing with peers is absolutely the best way to move ahead in the industry. Peter Biber, VP, Customer Experience Operations, Sage