Dynamics 365 Pitch Deck

Microsoft Dynamics 365The Modern Retail Platform

Jon DickinsonDynamics Retail Specialist

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Dynamics 365 for Retail IntroductionThe Modern Retail EnvironmentThe Modern Store Fashion Retail videoRoadmap Update Dynamics 365 Operations for Retail

Agenda

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Microsoft Dynamics 365Business applications

PPT REM 4

CRMERP

Microsoft Worldwide Partner Conference 2016 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM3

Microsoft Worldwide Partner Conference 2016 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM4

MicrosoftDynamics 365

Sales

CustomerService

Field Service

Project ServiceAutomation

Operations

Finance

Marketing+ Adobe

Microsoft Worldwide Partner Conference 2016 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM5

Dynamics 365 Business Process SupportPurpose-built business applicationsSalesOpportunity managementSocial sellingContent collaborationMobile salesPlanning & managementIntelligenceCustomer ServiceOmni-channelPortalAgent enablementOnsite serviceKnowledgeIntelligenceMarketing *Field ServiceScheduling and dispatchAsset and warranty managementService agreementsInventorymanagementMobileIntelligenceProject Service AutomationOpportunity managementResource managementTime and expensesProject planningTeam collaborationCustomer billingIntelligenceOperationsRetail OperationsProcurement and sourcingSupply chain managementProject accountingHuman capital managementManufacturingFinancial managementIntelligence

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* Adobe and Microsoft announced plans for a strategic partnership. Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise edition.

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Business Intelligence analytics across all your retail data

2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Data

Interactive dashboardsWhy did it happen?

PredictionsWhat will happen?

RecommendationsWhat should I do? Decision automationDecision supportVALUE

Static reportsWhat happened?Manual processJourney from data to action Dynamics 365 for Retail Intelligence built-inDashboards and reportsPower BIForecastingArtificial Intelligence

Build 2015

2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM8

RecommendationsWhat should I do? Decision automationDecision supportAuto transition Slide

Build 2015

2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM9

Common application platform: PowerApps, Microsoft Flow, Common Data ServiceMicrosoft AppSource

Dynamics 365Intelligent business applications in the cloud

Azure IoT

Power BI

Cortana Intelligence

Marketing + Adobe

Sales

Customer Service

Field Service

Project ServiceAutomationOperations

Microsoft Dynamics 365

Customer Insights

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The modern retail environment

Headquarters

Supply chain and mobile workers

Retail App

Welcomevalued customer!

Collect data through customer opt-in to personalize the shopping experiencePERSONALIZATION

Send real-time offers & notifications based on customer locationREAL-TIME OFFERS

Retail App

Enjoy 20% Off Our New Line when you buy 2 items

20%OFF

NEW!

$Utilize secure device-to-device paymentMOBILE CHECKOUT

Retail App

JacketBootsDress$$$TOTAL: $$$

WISH LIST

WISH LISTEnable information-rich experiences in storeDIGITAL/PHYSICAL INTEGRATION

Retail App

Other colors available

PURCHASE

Boots $BUY

Integrate click-and-collect and customer wish lists into inventory decisionsREAL-TIME INVENTORY MANAGEMENT

ORDER PICKUPGive sales staff the data to deliver a personalized in-store experienceEMPOWERED WORKFORCE

Twitter

Love these shoes! #Retailer

Gauge customer sentiment & trends through social mediaSOCIAL ENGAGEMENT

Employee App

CLICK & COLLECTRetail AppRetail App

Improve operations by acting on data insights and evolving business practices to keep pace with rapid changeINVENTORYOPTIMIZATION

Empower your field teams with mobile devices and apps powerful enough to handle daily businessRETAIL EXECUTION

`

BlueGreenWhite

INTERACTIVE KIOSK

2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM11

Integrate click-and-collect and customer wish lists into inventory decisionsREAL-TIME INVENTORY MANAGEMENT

Connect with customers at the right time, right place with the right offersby gathering data from various points of customer contact to understand customer behaviors and respond with relevant offersPredict what customers want before they tell youusing predictive analytics solutions to create relevant cross-sell and upsell opportunities throughout the customer journeyDeliver engaging in-store experiencesby combining technologies that give customers rich information when they shop online with the in-store experiences of trying out products and engaging with informed sales associates

NEW!

20%OFF

Send real-time offers & notifications based on customer locationREAL-TIME OFFERS

Retail App

Enjoy 20% Off Our New Line when you buy 2 items Enable information-rich experiences in storeDIGITAL/PHYSICAL INTEGRATION

Retail App

Other colors available

ORDER PICKUP

PURCHASE

Boots $BUY

WISHLIST

WISHLIST

Retail App

Welcomevalued customer! Collect data through customer opt-in to personalize the shopping experiencePERSONALIZATION

CLICK & COLLECTDelight your customers with personalized shopping experiencesVP of Stores, CMO

2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.1/11/2017 10:13 AM12

The Modern Store Fashion Retail with Microsoft Dynamics

Video

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Video

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Microsoft Corporation. All rights reserved.

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