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? Which author in the last 200 years crowdsourced his community to create some of the highest selling and best known books of all time?

Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

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What are the most important lessons in building a community in the Digital Age? Fred Roed and Mike Perk unpack 7 lessons that you can use to implement your own online community building strategy.

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Page 1: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

? Which author in the

last 200 years

crowdsourced his

community to

create some of the

highest selling and

best known books

of all time?

Page 2: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk
Page 3: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

COOKING UP A COMMUNITY IN THE 21st CENTURY

@Fred_Roed

@MikePerk

Page 4: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

THE CHALLENGES

Page 5: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

CHALLENGE #1: ATTENTION

Page 6: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

CHALLENGE #2: USABILITY

it’s very nice… but where do I click?

Page 7: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

CHALLENGE #3: TRANSITION

Page 8: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

CHALLENGE #4: TRUST

Page 9: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk
Page 10: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

??

Page 11: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

CHALLENGE #6: MULTI-DEVICE

Page 12: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

The word ‘community’

derives from the Latin

communitas which

means to share.

Page 13: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

Community:

1. Sharing vision

2. Sharing information

3. Sharing of property / physical goods

Page 14: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 SECRETS TO COMMUNITY BUILDING

Page 15: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

SECRET #1: HAVE A CAUSE

Page 16: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

SECRET #2: PUBLISH CONTENT FREELY

Page 17: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

SECRET #3: IDENTIFY IDIOSYNCRASIES

Page 18: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

SECRET #3: IDENTIFY IDIOSYNCRASIES

Page 19: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

SECRET #4: IDENTIFY AMBASSADORS

Page 20: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

SECRET #5: EMPOWER MEMBERS

Page 21: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

SECRET #6: INTERACT RELENTLESSLY

Page 22: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

SECRET #7: REWARDS, OFTEN

Page 23: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

EXTRA TIP: BE VIGILANT

Page 24: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

EXTRA TIP: BE VIGILANT

!!

!!

Page 25: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

NOW IT’S TIME TO BECOME HEAVY CHEFS!

Page 26: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 LESSONS

1. Have a cause

2. Give content freely

3. Identify idiosyncrasies

4. Identify ambassadors

5. Empower members

6. Interact relentlessly

7. Be authentic

Page 27: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

WORKSHOP CASE STUDY

Page 28: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 LESSONS

1. Have a cause

Page 29: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

WHAT IS CARMIEN’S CAUSE?

Page 30: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 LESSONS

1. Have a cause

2. Give content freely

Page 31: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

WHAT CONTENT CAN CARMIEN PUBLISH FREELY?

Page 32: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 LESSONS

1. Have a cause

2. Give content freely

3. Identify idiosyncrasies

Page 33: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

WHAT ARE CARMIEN’S UNIQUE IDIOSYNCRASIES?

Page 34: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 LESSONS

1. Have a cause

2. Give content freely

3. Identify idiosyncrasies

4. Identify ambassadors

Page 35: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

WHO COULD BE THE GREAT AMBASSADORS FOR CARMIEN?

Page 36: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 LESSONS

1. Have a cause

2. Give content freely

3. Identify idiosyncrasies

4. Identify ambassadors

5. Empower members

Page 37: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

WHAT TOOLS CAN WE EMPOWER MEMBERS WITH?

Page 38: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 LESSONS

1. Have a cause

2. Give content freely

3. Identify idiosyncrasies

4. Identify ambassadors

5. Empower members

6. Interact relentlessly

Page 39: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

HOW CAN WE INTERACT RELENTLESSLY (AND AUTHENTICALLY)?

Page 40: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

Acknowledge receipt

Advertise something

Answer question

Ask a question

Augment a post

Call for action

Disclose personal info

Distribute media

Express agreement

Express criticism

Express surprise

Rally support

Give a heads up

Respond to criticism

Give a shout out

Make a joke

Make a suggestion

Make an observation

Offer a greeting

Offer an opinion

Put out a wanted ad

Rallying support

Recruit people

Show dismay

Solicit comments

Solicit help

Start a poll

HOW CAN WE INTERACT RELENTLESSLY (AND AUTHENTICALLY)?

Source: KD Paine & Partners

Page 41: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

7 LESSONS

1. Have a cause

2. Give content freely

3. Identify idiosyncrasies

4. Identify ambassadors

5. Empower members

6. Interact relentlessly

7. Rewards, often

Page 42: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

HOW CAN WE REWARD COMMUNITY MEMBERS?

Page 43: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

?

Page 44: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk
Page 45: Marketing Indaba - Building Profitable Online Communities by Fred Roed and Mike Perk

THANKS! PLEASE

GIVE FEEDBACK TO:

@Fred_Roed

@MikePerk

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