Making Sense of the Cloud

800.800.4239 | CDW.com/peoplewhogetit

ENABLING THE CLOUD.

Carl Griffith, Managed Services Manager

Service Solutions, CDW

22CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY.

ENABLING THE CLOUD

• Making Sense of the Cloud• Why do we need the Cloud?• Planning your Cloud Journey• Summary and Q&A

AGENDA

MAKING SENSE OF THE CLOUD



National Institute of Standards & Technology

• On-Demand Self-Service

• Broad Network Access

• Resource Pooling

• Rapid Elasticity

• Measured Service

CLOUD DEFINITION

References:http://csrc.nist.gov/groups/SNS/cloud-computing/

http://csrc.nist.gov/groups/SNS/cloud-computing/



CLOUD MODELS

Deployment Models Service Models

Private Cloud Infrastructure as a Service(IaaS)

Public Cloud Software as a Service(SaaS)

Platform as a Service(PaaS)

IT as a Service (ITaaS)


Percentage of organizations implementing or maintaining cloud computing

Small business

Federal government

State & local government

HealthcareHigher

education K-12Medium business

Large business

21% 21% 37% 29% 23% 30% 34% 27%

“Understand your organization’s requirements and needs, and then take measured, quantifiable steps when implementing cloud computing.” – IT director/manager, medium business

Overall, what is the status of cloud computing within your organization?*

*Asked of all respondents (n=1,200)

• Large businesses and higher education institutions lead on cloud adoption

TRACKING POLL: INDUSTRY ADOPTION




TRACKING POLL: KEY FINDINGS• While many organizations are using cloud-based applications, few have a

formal adoption strategy for cloud computing:• 84% of IT managers say their organization employs at least one cloud application• However, when asked the status of cloud computing within their organization, just over a quarter

defined themselves as “cloud users*,” saying they were implementing or maintaining the technology

• Only 38% say their organization has a written strategic plan for cloud adoption

• Security of data in the cloud is a top concern, but not addressed consistently:• Both cloud users* and non-users** say security concerns are holding them back from further

adoption• Even cloud users* are missing key opportunities to secure data in the cloud

• IT managers anticipate spending no more than one-third of their IT budget on cloud computing within five years:• Current cloud users* predict one-third (34%) of their 2016 IT budget will be spent on cloud resources

and applications• Five years from now, those not currently in the cloud project they will spend slightly more than one

quarter (28%) of their budget on cloud

DOWNLOAD THE COMPLETE REPORT:CDW.COM/CLOUD

WHY DO WE NEED THE CLOUD?



• The story of a cable…

A VISUAL REPRESENTATION…

From ad hoc and inconsistent…

…to structured, but siloed, complicated

and costly…

…to simple, optimized and automated



DATA CENTER COMPLEXITY IS INCREASING

Storage Controller A

Storage Controller B

SAN Switch A SAN Switch B

Hypervisor

SharePoint

Windows

MySQL

Linux

Exchange

WindowsVM Tools VM Tools VM Tools

Network Card HBAsBMC OOBBIOS

Core A Core B

• Everything needs updates• Applications• Operating Systems• Virtual Machine Software• Virtual Machine Hardware• Server Hardware• Storage Hardware• Network Hardware

• The number of hosts also contributes to data center complexity

• Various update tools exist, but updates have to be validated and coordinated

• If it ain’t broke, why fix it?


MOVING TO THE CLOUD…

Strategy Generation» Develop an overall IT strategy that is

organizationally aligned» Identify all those things that need to be

managed within IT» Develop a services strategy

- What services, who will consume, how to deliver etc.

Financial Management» Develop a process for IT to track the cost per

service

Service Portfolio Management» Define all IT delivered services that support the

business (current, and future)

IT as a Service

Customer Tools

Employee Tools

Data Warehouse

Research, Test & Dev.

…USUALLY MEANS REDEFINING IT


DESIGNING YOUR IT STRATEGY

• Strategy Design» Focus on Business Outcomes» Identify and manage risks» Universal security and

resiliency» Design measurement methods

and metrics» Document and maintain your

“blueprints”» Develop the skills of your IT

staff to your new operation

IT Operations

Internal Universal Services (Security, Phone, Connectivity, etc.)

Marketing Services

Sales Services

HR Services

Finance Services


• IT Governance is mandatory, ensuring cloud efficiency and stability

• Building Your Own Cloud may be:» More time-consuming» Heavy on scripting requirements» Costlier than an automated, integrated, validated solution

• Reality Check:» Building a private cloud amounts to becoming a cloud

provider» Competitors with private clouds will be able to deliver IT

services faster

THINGS TO CONSIDER

PLANNING YOUR CLOUD JOURNEY



• Network Modernization» Core, Distribution, Workgroup» 10/40Gbps Consolidation» Edge Optimization» WiFi Optimization

• Management/Monitoring/Orchestration» Data Center

- Servers, Storage, Virtualization, Applications- Network, Internet, Remote Access

HOW



• IT Governance» ITIL/ Services Framework» Process, Process, Process

• Private Cloud Infrastructure» vBlock, FlexPod, CloudSystem, CloudBurst» Build your own Cloud (BYOC)

- VMware vCloud Director- System Center Virtual Machine Manager- Quest Cloud Automation Platform

• Security» Access, location, data transfer, encryption , off siting

HOW



1. Develop your Vision

2. Assess your IT Assets

3. Embrace IT Governance

4. Invest in Validated Architecture

5. Virtualize Everything

FIVE STEPS TO HELP YOU GET STARTED



• Work closely with key individuals to understand where they want to take your organization» Board of directors» Business leadership» Visionaries

• Build and propose an appropriate IT strategy

• Gain executive sponsorship• Commit to timeline• Execute

STEP 1: DEVELOP YOUR VISION



• Get control of IT spend by developing cost/app model for:− Hardware/Software− Maintenance− High availability and disaster recovery− Staffing

• Conduct full data center assessments:− Networking, security, server, storage, directory services etc.

• Evaluate IT skills via documented training plans and CPE process development

• Evaluate disaster readiness

STEP 2: ASSESS YOUR IT ASSETS



• In moving from data center to private cloud, focus on:− First: transition planning and management− Second: incident, change, problem, configuration and

release management− Third: availability, capacity, IT services continuity,

financial and service level management

• Turning Point: Invest or Outsource?− Understand your cost structure− Evaluate each provider’s strategy/offering− Discern how much infrastructure investment,

personnel training etc.

STEP 3: EMBRACE IT GOVERNANCE



• Establish Architectural Review Board (ARB)• Develop Enterprise Architecture that incorporates:

− Application− Data− Infrastructure− Process

• Procure private cloud integrated solutions• Establish capacity planning discipline:

− Understand current resource consumption− Use consumption model to predict additional capacity needs

STEP 4: INVEST IN VALIDATED ARCHITECTURE



• Establish a ‘Virtualize First’ server virtualization strategy• Deploy storage virtualization, buying storage based on:

» Tier» IOPS (I/Os per second)» De-duplication

• Implement client virtualization» Profile virtualization» Application virtualization» Desktop virtualization» Zero-configuration clients (‘cloud pc’)

STEP 5: VIRTUALIZE EVERYTHING



IT Governance Server Virtualization (VMware vSphere – 800+ VMs -61%

virtualized) Storage Virtualization (EMC V-Max – 1+ Petabytes) Client Virtualization (Citrix XenApp – 5,000+ users) Network Virtualization (vLANs, WAAS, OTV) SaaS for Taleo, Live Meeting, WebEx, Sales Collateral, etc.

CDW IT: CLOUD READY

• Blackberry – 1,600• iPhone – 566• Android – 250

• iPad – 300• Mac – 300

Endpoint devices at CDW:



CDW MANAGED SERVICES: CLOUD READYManaged Services (9 years+)

SaaS (7 years+)

IaaS (3 years+)Minneapolis

Madison

ChicagoIndianapolis

Cincinnati

Cleveland

WausauAppleton

MilwaukeeGrand Rapids

Detroit

Los Angeles

Dallas

New York Metro

Boston

Seattle

Orlando

San FranciscoDenver

Houston

Atlanta

Tampa

Washington D.C. Metro

Pittsburgh

AT National Travel Team

(Location Independent)

Minneapolis Data Center

& NOC

Madison Data Center &

NOC

AT National Traveling Team (Location Independent)

AT Engineers / Project Managers AT Data Center / NOCMap Key



PARTNER WITH A STRATEGIC PROVIDER

DeploymentModel

ServiceModel

MaturityLevel

Examples CDWOfferings

Private Cloud IaaS Emerging On/Off-Premise FlexPod, vBlock,

Matrix

✔

Public Cloud IaaS Emerging CDW M-IaaS,Terremark,

Amazon EC2

✔

Public Cloud SaaS Mature Office 365, WebEx

✔

Public Cloud PaaS Mature Microsoft Azure, force.com, Apple

App Store

*Future*



WE CAN HELP JUMPSTART YOUR JOURNEY

Plan & Design WorkshopsImplementationHealth Checks

Remote Managed ServicesRemote Backup Services

Hosted Enterprise Infrastructure

CDW Professional Services and Hosting & Managed Services

Whiteboard SessionsSolution Discussions

Assessments

CDW Specialists & Architects

SUMMARY AND Q&A

800.800.4239 | CDW.com/peoplewhogetit

Q&A

Carl Griffith Managed Services Manager, Service Solutions

[email protected]

CDW.COM/CLOUD

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