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A collaboration of:
Designing the Modern Utility
Henry Bailey
Global Vice President, Utilities Business Solutions
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2
ONE MILLION CITIZEN CITIES
1st Century
ROME
1950
83
2007
468
2025
220 CHINA
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3
MEGA-CITIES
1950
NEW YORK
CITY
1985
10
Today
27
2025
40+
TEN MILLION CITIZENS
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 4
CHANGING WEATHER PATTERNS INCREASE IN EXTREME WEATHER EVENTS
390 natural catastrophes in 1980…910 in 2012
+110% storms
+340% floods
+360% extreme temperatures and drought
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 5
Smarter Grids
Cities
Water
Meters
Consumers
Operations
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 6
UTILITIES TODAY
Complex
Infrastructure
Requirements
Changing
Role of
Consumers
IT/OT
Convergence
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 7
COMPLEX INFRUSTRUCTURE REQUIREMENTS
0
200
400
600
800
2015 2010 2035 2030 2025 2020
$16.9 Trillion in new electric
infrastructure through 2035
World Electricity Demand (Quadrillion Btu)
Worldwide water consumption is
doubling every 20 years, more than
twice the rate of population
Ocean
97%
Lakes & Rivers <1% Underground 29%
Frozen 70%
Fresh Water
3%
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 8
COMPLEX INFRUSTRUCTURE REQUIREMENTS
Build Operate Maintain
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 9
Reduce Operational Costs
Increase Asset Utilization
Minimize Safety Risk
GOALS
OPERATIONAL EFFICIENCY FOR UTILITIES
ASSET OPTIMIZATION SOLUTIONS
Asset Analytics Workforce Retention
Core Plant Processes Predictive Maintenance Enterprise Asset Management
Powered by HANA Enterprise
Cloud
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 10
Energy partner
Social advocate
Prosumer Disruption
CHANGING ROLE OF THE CONSUMER
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 11
CHANGING ROLE OF THE CONSUMER COST EFFECTIVE CUSTOMER INTERACTIONS
DIRECT
CONTACT
CENTER
WEB
MOBILE
SOCIAL
© 2013 SAP AG. All rights reserved. 12
Historical Utility Systems
Operational Technology
Energy Management
Systems
Distribution Management
Systems
Substation Automation
Distribution Automation
Field Area Network
Microwave
AMI
Information Technology
Customer Information Systems
Enterprise Asset Management
Supply Chain
AP / AR
Project Systems
HR & Payroll
Financial Management & Controls
Enterprise Mobility Platform
Enterprise Security
Energy Trading & Risk Management
IVR / VOIP
Enterprise Services Bus
“The Great Wall”
© 2013 SAP AG. All rights reserved. 13
Utilities with SAP
Operational Technology
Energy Management
Systems
Distribution Management
Systems
Substation Automation
Distribution Automation
Field Area Network
Microwave
AMI
Information Technology
Customer Information Systems
Enterprise Asset Management
Supply Chain
AP / AR
Project Systems
HR & Payroll
Financial Management & Controls
Enterprise Mobility Platform
Enterprise Security
Energy Trading & Risk Management
IVR / VOIP
Enterprise Services Bus
IT/OT Convergence
Multichannel
Communication
Workforce Management
Mobile Workforce
Meter Data Unification &
Synchronization
GIS / Spatial
Data Historian
Outage Management
SAP
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 14
SAP Convergence Platform
Effectively Manage the Mobile Workforce
Mobile Apps, Workforce Scheduling, Asset Management
Align work with crews
Ensure crews & vehicles have proper materials for the job
Prioritize work
Real-time feedback
Better Customer Outage Management
MDUS, mobile workforce, workforce scheduling, asset management
Real-time outage awareness
Better customer communication
Reduced outage time
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 15
SAP SOLUTIONS FOR UTILITIES Energy Supply Chain
Optimization
Fuel Supply Chain Management
Metering Service Parts
Planning and Logistics
Energy Portfolio Management
Operational Efficiency for
Plants and Grids
Asset Portfolio and Commissioning
Asset Visibility and Performance
Asset Operations and Maintenance
Operational Risk Management
Managing the Intelligent Grid
Smart Meter Data
Management and Operations
Demand Data Management
People and
Talent Core Human Resources
and Payroll Talent Management
Time and Attendance
Management
Workforce Planning and
Analytics
Finance Financial Performance
Management
Accounting and Financial
Close
Treasury and Financial
Risk Management
Collaborative Finance
Operations
Enterprise Risk and
Compliance Management
Procurement Supplier Discovery and
Lifecycle Management
Strategic Sourcing and
Contracting
Procurement and Order
Collaboration
Collaborative Invoice
to Pay
IT Management Application Lifecycle
Management
IT Infrastructure
Management
IT Portfolio and Project
Management IT Service Management
IT Strategy and
Governance
Customer Experience
Multichannel Marketing
Sales and Customer Service for
Residential Customers
Sales and Customer Service for
Commercial and Industrial
Customers
Bill-to-Cash
Technology
Solutions
Analytics Consumer Experience Data Management Enterprise Mobility
SAP HANA Platform
Application Development
and Integration
Smart Grid Data Processing and
Analysis
16 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Designing the Modern Utility
Creating the Future Together
Address the
Changing role
of the
consumer
Convergence
of IT / OT
Processes and
mobile
workforce
Business Suite on HANA Multi-Channel Real-Time Data Platform
Support
Complex
Infrastructure
and Improved
User Interface
17 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Thank you!
https://ideas.sap.com/utilityoftomorrow