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Faced with the need to increase efficiency and flexible working practices while decreasing costs, Basildon District Council turned to trusted virtualisation specialist Intercept IT. Hear about the virtualisation journey of one local council and how they expect to save over £2 million over the next 4 years as a result.
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Basildon CouncilDesktop Virtualisation Project
Jason Mason, Customer Support & InfrastructureManager at Basildon District Council
Basildon Council
Largest Council in Essex 130,000 population Borough status from October 2010 1000+ staff
Housing stock of almost 13,000 managed by Arms Length Management Organisation 300+ staff
In-house ICT provided to Council and ALMO Essex Online Partnership (EOLP)
Basildon Council
World Famous
Business Initiatives/Challenges
“The Big Move” accommodation review Consolidation of two buildings
Smart Working initiative - Flexible Working Operational Efficiency
Server Management Application Deployment
The Green Agenda
Solutions – Achieving Results
Server Virtualisation Reduce total cost of ownership Improve operational efficiency Improve Disaster Recovery service levels
Thin Client deployment Remote Access for flexible working Application deployment and improved agility Part of Business Continuity planning
Citrix Deployment
1100+ Citrix users deployed 250+ remote access users
Citrix Access Gateway & dualfactor authentication 140+ Line of Business applications deployed 15 Citrix XenApp servers
Configured for ALL applications Citrix partially hosted on VMware platform
Planned & Unplanned Benefits
Planned Flexible access for Council and ALMO staff Reduction in buildings saving £2m over 4 years Centralised deployment of applications Increased lifespan of PC’s Consistent application delivery Reduction in desktop support calls
Planned & Unplanned Benefits
Unplanned but welcome! Improved user experience for remote access Compliance with standards such as GC Improved desktop security Operational efficiency Reliable partnership with Intercept IT “User-Centrix” Performance management via
Citrix EdgeSight
EdgeSight Real Time Dashboard
Incident Management
Trend Analysis
User Trend Analysis
License Trend Analysis
Lessons Learned
Procure the right product Source expert support at an EARLY stage
Source partners not suppliers Excellent working relationship with Intercept IT
Invest in internal staff Training is essential
Audit of user requirements is critical
Lessons Learned
Communication with stakeholders User buy-in critical Establish “Champion” user base
Project planning Set achievable targets Avoid project creep Where possible link to other corporate initiatives with
strict deadlines Engage fully with expert partners throughout
Next Steps
Review of current infrastructure Assess alternative client hardware options Upgrade to XenApp 6 & Windows Svr
2008r2 Review XenDeskTop, XenClient, XenEtc… But first, to help achieve CSR targets
Further consolidation of office space
Contact Details
Basildon Council
Jason Mason - Customer Support & Infrastructure Manager
Intercept IT
020 7743 0171
www.intercept-it.com
