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http://LearningLayerseu http://LearningLayerseu Learning Layers Scaling up Technologies for Informal Learning in SME Clusters Social Semantic Technologies for Informal Workplace Learning Tobias Ley, Institute of Informatics,Tallinn University

Learning Layers: Social Semantic Technologies for Workplace Learning

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Page 1: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐euhttp://Learning‐Layers‐eu

Learning LayersScaling up Technologies for Informal Learning in SME Clusters

Social Semantic Technologies for Informal Workplace LearningTobias Ley, Institute of Informatics,Tallinn University

Page 2: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

The Perspective of Human Computer Interaction

2

Understanding humans and computers as a system

Making the system smarter and more productive

Page 3: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

How knowledge and meaning emerges in those systems

3

http://www.gizmodo.com.au/2014/01/15‐technologies‐that‐were‐supposed‐to‐change‐education‐forever/

Page 4: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

The Dilemma of Informal Learning at the Workplace

How do people learn at the workplace?• Ask colleagues, search for help, try 

things out, learn from experience• Learning is informal, connected to 

work practices, multi‐episodic, just‐in time [Hart 2011, Kooken 2009]

How do learning technologies look like? • follow traditional training models• based on direct classroom instruction 

and courses transfered to the screen [Kraiger 2008]

highly effective individualized

contextualized  

motivating 

does not scale

not persistent

few benefit

expensive

Page 5: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

http://www.flickr.com/photos/seattlemunicipalarchives/7165372144/Seattle Municipal Archives

http://creativecommons.org/licenses/by/2.0/legalcode

Building & Construction

Page 6: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

Straw Building

How To

X3‐PVQX3‐PJC

X3‐POZ PLC Equipment

One possible Construction Scenario

Explaining the use of a new construction technique and materials on site

Making video material available on site through QR tagsUse of video recording and 

annotation

Further questions on the use of the technique connected to site

Material, questions and best practices collected and 

discussed

Collection transformed into instructional material to 

enhance traditional training

Page 7: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

http://www.flickr.com/photos/seattlemunicipalarchives/5765842244/Seattle Municipal Archives

http://creativecommons.org/licenses/by/2.0/legalcode

Healthcare

Page 8: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

One possible Healthcare Scenario

Two practice staff visit a NHS training on a new guideline for dementia

Staff collect materials from training and further research for their revalidation

Other staff ask questions 

about the guideline

Material and questions evolve into a local implementation 

plan for the practice

Other regional practices and the CSU join the  effort to learn about implementation problems and practices

Implementation Plan

Guideline

X3‐PVQX3‐PJC

X3‐POZ Dementia

Page 9: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

http://www.flickr.com/photos/seattlemunicipalarchives/8978702527/Seattle Municipal Archives

http://creativecommons.org/licenses/by/2.0/legalcode

How We Do Research

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http://Learning‐Layers‐eu

Contextual Inquiry & Design-based Research

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http://learning‐layers.eu/learning‐layers‐visits‐doctors‐and‐construction‐workers/

Page 11: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

Contextual Inquiry & Design-based Research

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http://learning‐layers.eu/focus‐groups‐context/

context cards

Personas 

user stories

stories of contextual factors

Page 12: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

Two Examples

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E‐portfolio Bits and Pieces

Boundary objects AchSo!

Page 13: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

AchSo! Mobile Learning on the Construction Site

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Video: http://vimeo.com/84383004Software: http://developer.learning‐layers.eu/tools/ach‐so/

Page 14: Learning Layers: Social Semantic Technologies for Workplace Learning

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Bits and Pieces - Sensemaking about Learning Experiences

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Software: http://developer.learning‐layers.eu/tools/bits‐and‐pieces/Running Demo

Page 15: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

Integrating Apps through Social Semantic Technologies

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Interaction Layers: An Ecosystem of Tools

Social Semantic LayerIntegration through Shared Meaning

Interacting with Physical Objects

Interacting with People

Interacting with Digital Materials

Straw Building

How To

X3‐PVQX3‐PJC

X3‐POZ PLC Equipment

Page 16: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

Who When Where What ... ... ... ... ... ...

An Artefact Actor Network

User Profile 

Resource Profile

Topic Modeling

RecommendedResource

Each interaction increases the network ...

... and is tracked in the history

Trust and Social Network

Traces of the Network History 

Knowledge is built by people interacting with other people and artefacts

New Information displayed to Support User Interactions

Intelligent Services derive new information

1

2

3

4

5

Who When Where What ... ... ... ... ... ...

Who When Where What ... ... ... ... ... ...

Who When Where What ... ... ... ... ... ...

Whom to ask? What to read and watch? Who are the experts? What do people talk about?What’s the quality?

Page 17: Learning Layers: Social Semantic Technologies for Workplace Learning

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A recommender that mimicshuman thinking

• How do you describe this resource?

• A mechanisms that guesses the words that you will use

• Two step process: – First generate meaning– Then produce words

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DementiaGuideline

NHS

Page 18: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

Conclusions

• Designing technology that blends into work practices and supports informal learning is a major challenge

• An ecosystem of tools can be integrated by technologies that learn about meaning in a social context

• Technololgy that makes the human computer system smarter and more productive

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Page 19: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

Project Consortium

Basiskarte: digitale‐europakarte.de

Project Coordination

Learning Technology Research

Regional Application Clusters

Scaling Partners

Technology Partners

Health Care – Leeds

Construction & Building  – Bremen

Page 20: Learning Layers: Social Semantic Technologies for Workplace Learning

http://Learning‐Layers‐eu

Learning Layers

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Tobias LeyTallinn University

Institute of [email protected]

skype tobias_leyhttp://tobiasley.wordpress.com

Learning Layers ProjectICT EU‐FP7, 12mEUR, 2012‐2016

Web: http://learning‐layers.euSoftware: http://github.com/learning‐layers