Lavacon 20014 Case Study: Securing Mobile Content at VITAS

@AirWatch #LavaCon

Securing Mobile Content at VITAS Innovative Hospice Care

Matt Booth, Enterprise Account Executive, Content Solutions

AirWatch by VMware

Enterprise Mobile Content Management Trends and Initiatives

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

Explosive Growth of Mobile

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Mobile worker population will reach

1.3 Billion in 2015Source: IDC Worldwide Mobile Worker Population 2011-2015 Forecast

Tablets are forecasted to reach

462 Million in 2017Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, 2010-2017, 3Q13 Update

Mobile phones forecasted to reach

2.1 Billion in 2017Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, 2010-2017, 3Q13 Update

60+% of people reported they are using their personal

device at workSource: Gartner Device: The Facts and the Future 11 April 2013


Mobile Content Management Initiatives

People• Workforce is Mobile or Remote• Departments Creating Content• Users Collaborating on Content

Process• Distributing Corporate Content• Content is Driving a Business Process• Replacing a Paper with Digital Content


Bridging the Needs Gap

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IT Department

Flexible DeploymentEnterprise-grade Security

Admin ControlData Loss Prevention

Role-based Access

Executives

Consistent MessagingVersion Control

Content DistributionAnalytics & Reporting

Standardize Data Stores

End Users

On-the-go accessMultiple Devices

Collaboration with OthersAccess, No FirewallsEditing & Annotation

Give IT the security they

require

Give executives the visibility they

need

Give end users the access and freedom they

demand

Customer Story: Mobility Challenges for VITAS


Mobility in Healthcare

Roughly of all clinicians in the United States are using some type of mobile device in support of their daily business activity. This number is expected to grow to 82% by 2014

Sources: PWC Health Research, MD Buyline and mobihealthnews

50%


Mobility Challenges in Healthcare• Providing patients and staff with secure access to

health system networks and resources

• Offering solutions for a variety of mobile platform operating systems and versions

• Accessing sensitive hospital resources and patient data from personal devices

• Ensuring patient information is protected and compliant PHI, HIPAA and ACA regulations

• Integrating with existing hospital systems and electronic health records

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Content Capabilities for Healthcare• Automated and easy device enrollment

• Multitenant, highly scalable architecture

• Corporate and employee device management

• Separate corporate and personal data

• Secure access to medical and patient data

• Transdisciplinary collaboration using social capabilities

• Ensure industry compliance regulations

Customer Story: Securing Content for VITAS


The Customer• Nation’s leading provider of end-of-life care

• Headquartered in Miami, Florida

• Operate 51 hospice programs in 18 states and Washington, DC

• Provide care in patient homes and 37 inpatient hospice units

• Also provide care in hospitals, nursing homes and assisted living communities/residential care facilities


The Challenge• Build a mobile infrastructure and find

a streamlined solution to support mobile initiatives

• 80% of employees deliver post-acute care in patient homes

• Ensure caregivers can respond to patients in paramount with speed

• Provide real-time patient and medical information to provide a seamless care experience

“Hospitals all over the country are coming to the

realization that the continuum of care has

moved beyond the four walls of the facility,”

- VITAS


The Solution• Deploy corporate-owned iPhones and iPads to

various employee groups including physicians, chaplains, nurses, community and admissions liaisons

• Eliminate the need for paper binders and provide real-time medical and patient data to nurses

• Use AirWatch Secure Content locker to automatically update referral sources, procedures, addresses and contact information

• Provide access to additional resources including marketing content, patient education materials and multimedia files

“The ease of administration and

AirWatch Secure Content Locker were major factors in our

decision to go mobile with AirWatch.”

- VITAS

Key Considerations for MCM Success


Secure and Manage Healthcare Mobility

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With Workspace

With Mobile Device Management

Stand-aloneapplication

Across Devices… Operating Systems…

and Mobile Deployments.Phones Laptops

Tablets Desktop


Integrate with Backend Repositories• Enable clinicians and medical personnel with

real-time information on-the-go

• Integrate directly to backend content repositories for access to videos, text, audio, photos, training and compliance manuals, HR handbooks and more

• Promote transdisciplinary collaboration between specialists and medical professionals

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Protect With Enterprise-grade Security

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Select a MCM solution with built-in enterprise security to effectively protect sensitive

patient information. Encryption should be effective while data is

in-transit, at rest and in-use.

Advanced Data Loss Prevention• Define online / offline viewing • Define effective / expiration dates• Prevent cut / copy / paste• Restrict printing• Restrict screen capture• Prevent opening in 3rd party apps• Configure geofence policies• Prevent compromised devices• Enable watermarking

User Authentication• Username/password• AD/LDAP• Single sign-on• Two-factor authentication• Certificate-based authentication


Rely on Flexible Storage Options

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CloudAirWatch Cloud

Office 365OneDrive

Google DriveAmazon S3

On PremiseSharePoint

Network File ServersWebDAV

Various CMIS IntegrationsHybridCombination

of cloud and on premise


Accommodate Various File Sharing Needs

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Choose a MCM solution that allows both corporate and user content storage, consolidating all resources to a

single application.

With personal storage, users should be able to:

Create personal folders to separate from corporate-related data

Manage documents via the mobile application or a web-based self-service portal


Enable Role-based Administrative Controls

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Manage access for large groups of users through a

multi-tenant platform which allows advanced

administrative control options.

Administrators should be able to:• Grant access based on a group or

user’s role• Delegate management rights to

select medical professionals across the organization

• Track document versions, updates and usage

• Access a real-time view of employees’ content-related actions

Owner

Editor

Reader


Integrated Solution Developed on a Platform

Grow With a Comprehensive Solution

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Security Framework

Enterprise Integration

Devices Apps Content Email Browsing


Avoid Global Fragmentation

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Implement a scalable MCM solution to support disparate storage solutions locally and globally.

Key competences to be successful:• Multi-tenancy capabilities• Adaptability to growing and changing mobile demands • Easy implementation and management experiences

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Lavacon 20014 Case Study: Securing Mobile Content at VITAS