Upload
kcom
View
323
Download
1
Embed Size (px)
Citation preview
eGAIN WORLD PARTNER AWARD 2015,VERINT BEST NEW PARTNEREMEAR AWARD 2015
COMMITTED & AWARD WINNINGTHIRD PARTY PARTNERSHIPS
KCOM: YOUR TRUSTED HCS+ PARTNER
FLEXIBILITY
THIRD-PARTYAPPLICATIONSBEST OF BREEDAPPLICATION VENDORSPROVIDING AUGMENTED SERVICE, eGAIN, VERINT, NUANCE
CUSTOMISEDTAILORED SOLUTIONS TO YOUR INDIVIDUAL NEEDS
BOLT-ONSINTEGRATE NEW OR OLD APPLICATIONS
AGILITYOUR BESPOKE TEAM OF EXPERTS CANREACT FASTER THAN LARGER COMPETITORS
FUTUREENHANCEMENTS THAT WILL INTEGRATE DIRECTLY WITH THE SINGLE HCS+ SOLUTION
INNOVATIONWE’VE CREATED INNOVATIVE
APPLICATIONSTO SIT ON TOP OF OUR HCS PLATFORM
INSTANTSELF SERVICEAWARD WINNINGCUSTOMER PORTAL
CREDIBILITY
WE PERFORM AUDITED IT HEALTH CHECKSAS STANDARD
ITHC
A PUBLIC SECTOR NETWORK (PSN) CERTIFIED SOLUTION
PSN
EXPERIENCE
WE LAUNCHED OUR
HCS+ SOLUTION IN OCTOBER 2012
HISTORY
WE HAD THE EXPERIENCE OF UPGRADING
THE ENTIRE PLATFORM
3 TIMESPLATFORM UPGRADES
CONTACTPARTNERED WITH CISCO TO DEPLOY CONTACT CENTRE
INTO HCS BEFORE IT WAS GENERALLY AVAILABLE
DEPLOYED THE WORLD’S
FIRST 999 CALL HANDLING SYSTEM USING CISCO TECHNOLOGY
CRITICAL SYSTEMS
CISCO AWARD WINNINGCLOUD SERVICES PARTNER OF THE YEAR, FOR UK & IRELAND 2013CICSO CLOUD CONTACT CENTREPARTNER OF THE YEAR EMEAR 2014CISCO COLLABORATION PARTNEROF THE YEAR EMEAR 2015
Kcom WorkplacesEnabling the High Performance Workplace
CCaaS and UCaaS
GOLD CERTIFIED, MASTER CLOUD & MANAGED SERVICES PARTNER, MASTER COLLABORATION PARTNER
CREDIBLE CISCO PARTNER
KCOM DEPLOYED THE LARGESTCISCO CCAAS SOLUTION IN EMEAR,
WITH 20,000 CONFIGURED AGENTS AND 12,000 CONCURRENT CALLS SERVING 43 MILLION CUSTOMERS
HMRC