Introduction to Government 2.0

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A presentation delivered to the Australian Government Department of Education, Employment and Workplace Relations.

Transcript

  • 1.Introduction to Government 2.0 Nathanael Boehm, www.purecaffeine.com

2.

  • e-Government: the use of information and communication technology to provide and improve government services, transactions and interactions with citizens Wikipedia
    • Lodging tax returns, paying your vehicle registration and lodging tender responses online.
    • e-Government isnotGovernment 2.0

What is Government 2.0? 3.

  • 1.0
  • Aloof
  • Bureaucratic
  • Risk-averse
  • Policy-focussed
  • Strategic
  • Top-down
  • Controlling

2.0 Engaging Open Risk-taking Citizen-centred Pragmatic Collaborative Sharing What is Government 2.0? 4. Do we need to go down this path?

  • Well yes, because it will happen in any event. Things arenot the sameas they were when our current systems of government and public administration were developed. A changed environmentinevitably forces changeson those who live in it; either that, or it weeds them out
  • Lynelle Briggs, APS Commissioner

5. Public sector reform

  • Endowing citizens with a voice to articulate their values and their preferences in relation to the issues that most effect them will likely remain a central tenet of any public sector reform in the 21st century
  • Jocelyne Bourgon, PC, OC

6. A greater voice

  • Social Inclusion Principles for Australia
  • Principle 4 :A greater voice, combined with greater responsibility
  • Providing opportunities for citizens and communities to identify their needs and give feedback about the design and delivery of policies and programs will be important .

7. The goal

  • The ultimate goal of citizen centred service is one in which the Government would come to be regarded asapproachable , services would beeasy to locateandunderstand , and citizens would be able tochoosefrom a range of service models based on their particular needs
  • Lynelle Briggs, APS Commissioner

8. Power shift 9. Power shift

  • It is important to recognise that a shift in power is at the heart of citizen centred thinking and, as we all know, a shift in power is not often willingly ceded or comfortably managed
  • Lynelle Briggs, APS Commissioner

10. Engagement and Consultation

  • Benefit to business:
    • Informed decision-making
    • Validation of service design and delivery
    • Gauge sentiment
    • Community involvement and buy-in
    • Generate debate and new ideas
    • Social inclusion
    • Distribution of responsibility

11. Engagement and Consultation

  • Benefit to citizens:
    • Influence policy and service design
    • Negotiation power
    • Assurance of relevance and usefulness
    • Empowerment
    • Opportunity to extend information & services
    • Satisfying partnership
    • Confidence in dealing with government

12. Engagement and Consultation

  • How?
    • Internet:
      • Forums
      • Blogs
      • Wikis
      • Social networks
      • Social media
    • Offline:
      • Focus groups
      • Interviews

13. Social Media

    • Two-way collaborative, open, engagement with consumer-generated media instead of traditional push, one-way broadcast media.
    • Acknowledging that you no longer have control over the perception of your brand and need to engage with the larger community, especially online social networks.
    • You will be respected for engaging, however insincerity and spin will not be tolerated.

14. Tools

    • Blogs
    • Facebook
    • MySpace
    • Twitter
    • FriendFeed
    • YouTube
    • LinkedIn
    • Vimeo
    • Last.fm
    • Ning
    • Tumblr
    • Delicious
    • StumbleUpon
    • Digg
    • Flickr
    • DOPPLR
    • and more

15. Technological change

  • The convergence of broadband and Web 2.0 technologies is transforming the way people use the internet to communicate and interact.
  • As people embrace the interactive internet theyexpect to be able to interactwith the Australian Government using these new technologies
  • Consulting with Government Online, AGIMO

16. Technology isnt the answer

  • Even though we know that the internet is the most popular method of contact with government, we cant rely solely on the internet for service delivery
  • Lynelle Briggs, APS Commissioner

17. Open data

    • Making public-sector information freely available will promote great social benefits, not least the immense potential for innovative new products and services to be developed Alan Noble, head of engineering at Google Australia/NZ and member of Government 2.0 Task Force
    • Accountability: Federal IT Dashboard (US)

18. Creative Commons

  • What is it?
    • Range of IP licensing
    • Relaxes the standard All rights reserved
    • Enables expansion, extension, collaboration, innovation, remixing & on-sharing by others

19. User Experience Design

  • What we can learn from this profession:
    • Modeling
    • Design principles (not UI/visual)
    • User engagement
    • Usability testing
    • and apply them to government service delivery design and implementation.

20. Public Sphere

    • The public sphere is an area in social life where people can get together and freely discuss and identify societal problems, and through that discussion influence political action Wikipedia
    • Public Sphere in Australia organised by Senator Kate Lundys office.
    • Public Sphere #2 held 22 June; topic Government 2.0: Policy and Practice.

21. Government 2.0 Task Force

    • Government 2.0 Task Force announced by Minister Tanner and Special Minister Ludwig at Public Sphere #2.
    • Terms of reference:
      • make government information more accessible and usable
      • make government more consultative, participatory and transparent
      • build a culture of online innovation within Government
      • promote collaboration across agencies with respect to online and information initiatives

22. Release early. Release often.