Integrating IBM Connections with ECM using IBM Content Navigator

Copyright© 2014 Elinar Oy Ltd

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Integrating IBM Connections with ECM using IBM Content Navigator

The Elinar Way


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Elinar Oy Ltd

• IBM ECM Premier Partner, LOB solutions based on:• Filenet P8, IBM Content Manager Enterprise Edition (CM8)• IBM Content Analytics and Content Classification• IBM Case Manager• IBM Content Navigator (Advanced Customizations)• IBM Connections• IBM Enteprise Records and Content Collector• IBM Datacap

• GEO Coverage: Our solutions and Consultants are available Globally


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Possibilities and business impact• Bring All related documents into a focused Connections

community• Any content based on a key like Customer ID can be embedded

using iFrame

• Provide nice, controlled Search for Enterprise Content within Connections & Sharepoint based on an expected use case

• Access Enteprise Search (ICA) from Connections• Manage tasks related to a Community inside Connections• Many more, use your imagination


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Possibilities and business impact, cont’d• Content, Tasks and Enterprise Search can be “Brought

Over” to almost any business system• Including IBM Connections

• Re-use of Business Solutions as Assets• “List of Records relating to a customer” – In how many cases is

this needed?

• This enables users to access Enterprise Content when it is needed• In the context where it is needed (For example a Community

in IBM Connections)


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Benefits of integration

• No switching between different systems• Content, processes and tasks available where they are needed,

when they are needed

• Seamless experience• Integrated ECM parts can look, feel & behave like the system

they are embedded into• Web 2.0: Use CSS, JavaScript & Dojo to configure

• In many cases end users do not even know they are using IBM ECM within their LOB solution


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Features currently implemented• Enterprise Search / Content Analytics

• Bring the best ECM search into Connections• Use Analytics to instantly gain useful insight into your ECM contents

• “20 most dissatisfied customers” in a sales community etc

• Content Navigator• Full content management capabilities within Connections• Check in/out, drag&drop, workflows, powerful viewer, commenting etc• Can be defined to show a subset of ECM depending on the location of the widget• Can also be integrated with the Activity Stream to provide information about

activities on documents of interest

• Case Manager• Access and manage cases assigned to you or your role or related to a customer

directly in context• Case- related activities can also show up in the Activity Stream


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Integration mechanism

• Define a Content Navigator desktop with the desired features• Usually requires a Navigator plugin to accomplish

• Create an iWidget or OpenSocial gadget to contain the Navigator and place it where the ECM content is needed• Can be a Community, Activity Stream, …

• Deploy and enjoy!• Some functionality will require an application to act as a

proxy between OpenSocial API and FileNet• Can reside on any WAS box within the platform


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What can be done, feature roadmap• Some of the things that are possible and will be implemented when

needed by a customer• Community membership integration with Navigator• Replacing or extending Connections’ search with ICA• Case Manager and Activities integration

• Almost anything can be accomplished with the tools we now have within our grasp!


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Screenshot #1 – Case Manager in Activity Stream


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Screenshot #2 – ECM Documents in Community Overview


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Screenshot #3 – ECM Documents in Community


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Screenshot #4 – Case Manager in Community Overview


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Screenshot #5 – Full Case Manager in a Community


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Screenshot #6 – Enterprise Search within a Community


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Contact usElinar Oy LtdIsolinnankatu 28FIN – 28100 PoriFINLANDTel +358 (0)2 634 [email protected]

Technology

Integrating IBM Connections with ECM using IBM Content Navigator