Application Performance Management (APM)

Inspire Your Users With Every App Transaction

Anand AkelaCA Technologies @aakela

The App Economy

Business Reputation Relies on App Experience

APM to Strengthen User Interactions

Agenda

1

2

3

Application Market Landscape

$77 BillionMobile app stores revenue in 2017 2

$151 BillionApp Economy by 2018

(Ads, DLs, & Purchases) 1

268 BillionMobile apps download

by 2017 2

Plan to publish 5 or more apps in 2014 (up 36% from 2013) 3

60% OF DEVELOPERS

1 AppNation, “State of the App Economy Report”, 7/2013; 2 Gartner, “Predicts 2014: Apps and Personal Cloud…”, 11/2013; 3 Digital Strategy Consulting, “Global App Trends”, 2/2014

And Users Are Happy to Expose

Those FlawsTo The World!

And Users Are Happy to Expose

Those Flaws

5 © 2014 CA. ALL RIGHTS RESERVED.

APPLICATION ECONOMYTHIS IS THE AGE OF THE

USERSAND IT’S ALL ABOUT THE

LOYALTY?HOW DO YOU EARN THEIR

Application Performance Management Solution

DEEP VISIBILITY INTELLIGENT ANALYTICSENTERPRISE SCALE

Proactively Manage the ApplicationsThat Drive Your Business and Reputation

What has APM got to do with Water???

Water Pressure This is similar to

infrastructure monitoring

Water Quality This is similar to application

quality

Both have to viewed concurrently

Look at EVERYTHING that touches the application

Application Performance Management (APM)

APPLICATION ROOT CAUSE ANALYSISDiagnostics/Root-Cause Analysis/Transaction Tracing/Triage

APPLICATION ANALYTICSIT Operation Analytics Multi-Metric Correlation

END-USER EXPERIENCEApp Performance Over the Network and Servers

Inspire Users With Every App Interaction

Partners

3rd Party and Extensions

Business Viewpoint DevOps Infrastructure

Aware APMMainframe Aware APM

Predictive Reliability

Understand Your Real User Experience

For Enterprise customers running business-critical applications, APM offers end-to-end view of business transaction and actionable insights in real-time to ensure optimal end-user experience.

Real user transactions across physical, virtual, cloud and mainframe

Mobile-to-Mainframe View of Customer Interaction

• Customer-centric visibility into application, network and infrastructure to ensure SLAs

• Actionable Insights into how customers are failing or succeeding with web applications

• Proactive Problem Resolution before users of business services are impacted

• Alerts IT staff about problem transactions by prioritizing them based on business impact

Know the performance of customer-facing mobile, web, and cloud applications

Preemptively Manage Transaction PerformanceMobile-to-Mainframe View of Synthetic Transactions

On-premise Monitoring Stations• 48 Countries / 94 locations / 15 Time Zones

• Outside in view - Same capability when set behind the firewall

• Unmatched browser monitoring ability

• Mobile Access

• Early detection to find problems BEFORE they impact users

• Simple easy-to-use SaaS - no software to deploy or maintain; always running the most current version

• Rapid time-to-value - configure and start monitoring in less than 5minutes

• Proactive - running tests and monitoring even with no real users on the system

• 24x7 - Application availability, & service levels, API & web services monitoring

Deep-dive inspection; See inside the application

• Complete APM coverage from BROWSER through MAINFRAME

• Scalable across the largest Enterprises for effortless expansion

• Easy BRTM to measure business impact of transactions

• Inform business execs FAST with custom dashboards & reports

• Early detection to find problems BEFORE they impact users

Rapidly Identify Issues Before They ARE IssuesDiagnostics/Root-Cause Analysis/Transaction Tracing/Triage With Introscope

Com

preh

ensi

ve R

oot-

caus

e An

alys

is

Mobile to Mainframe

20/20 VISION

Firewall

Load Balancer

SAP

MW

MQ

SAP

WWW

App Servers

Web Servers DB

Mainframe

Switch Router

Gaining Insights from the Big Data of APM

• Automatically configures to easily install and eliminate chance of errors

• Instantly starts learning what’s “normal” in your app environment

• Anomaly Detection process 100,000 multi-variant metrics per 15-second interval in real-time

• Intelligent pattern matching shows you how one item impacts another item

• Fast, easy, root cause analysis to find problems BEFORE they impact users

Redefine Triage With Operational IntelligenceMulti-Metric Behavior Correlation is Turning Knowledge Into Action

A Different Type of Analysis• Takes multiple data sources• Analyzes in aggregate• Fully integrated into APM user experience

Mobile Business Dashboard

• Executive Insight closes the gap between the business and IT

• Help you demonstrate IT’s strategic value by showing IT resources are aligned to strategic priorities

• Make sure executives are not “the last to know”

• Creates new opportunities to collaborate, and helps align IT efforts to business priorities

• Increases operational efficiency via improved transparency and alignment to the right metrics

Business ViewpointInteractive Experience Across Multiple Platforms Including iOS and Android

Number of customers failed to complete transaction

Total count of treasury deposits below threshold

Rental reservation service “at-risk”

Number of I service calls in queue

Mean Time To Resolution (MTTR)

99.99% system availability IT Efficiency

Business Impact

Application Delivery

Infrastructure Management

Application Performance Management

DevOps

=> [developers]:/collaborate/APM operations =>

<= /accelerate /(new applications).delivery <=

Application Performance Management

There is No Ops in DevOps Without APM DevOps

Ops … Where Your Customers TOUCH THE CODE

The “most critical” tool to enable DevOpsVanson Bourne Study, 2014APM is # 1

Ops … Where Your Customers TOUCH THE CODE

The “most critical” tool to enable DevOpsVanson Bourne Study, 2014APM is # 1

Need to improve quality & performance of the apps

Need to improve the end customer experience

Greater need for simultaneous deployment across different platforms

The increasing user of mobile devices

Pressure to release apps more quickly to meet Customer demands/ enter new markets

Need for greater collaboration between dev and ops

42%

34%

29%

28%

27%

25%

What is Driving Need for DevOps?

PRED

ICTI

VE A

NAL

YTIC

S

Model growthAssess capacity efficiency across IT

Identify utilization impact to business

services

Anticipate potential issues before they impact customer experience.

Predictive ReliabilityIncrease Efficiency, Assure Delivery and Reduce Costs with Confidence

DECISION SUPPORT FOR IT INVESTMENTS

Predictive Reliability

MAI

NFR

AME

DB2

CICS

IMS

z/OS

CTG

SAP

Mainframe Aware APMDiagnostics/Root-Cause Analysis/Transaction Tracing/Triage

Cross-Enterprise APM

• Integrates into your existing CA APM environment to provide real-time metrics for z/OS, CICS, IMS, MQ, DB2, TCPIP and Datacom/AD

• Identify transaction issues across distributed and mainframe providing application support teams with the data that they need

• Common dashboard within Introscope to unify technologies otherwise managed by separate groups

Mainframe Aware APM

PORTAL

3Rrd Party Applications

App

Serv

er

Middlew

are

Infrastructure Aware APMValidate Impact of Infrastructure Changes to Apps

Application Delivery Analysis

For Operations and Applications teams that need to understand the network performance impact on service delivery levels, you

need to get insight to identify and resolve network delays to optimize network utilization for maximum performance.

• Performance Baseline & Threshold - understands, adjust, and automatically alerts to anything outside of “normal”.

• Agentless – Measures end-to-end application response time without impacting the network.

• Easy dashboard customization – Role-centric views, customizable as application evolves.

QoS

Load Balancer

Long-Term Packet Capture

and Analysis

Network Traffic

Analysis

Device PerformanceManagement

VoIPQuality of

Experience

Application Response Times

WAN Opt.

MPLS

Firewall

Mainframe Aware APM

CA APM …Inspire Your Users With Every Application Transaction ……

Mobile/Desktop

Private &public cloud

End Users

Front-end Server Middleware Back-end / Database /

Mainframe

20/20 Insight 1

SyntheticMiddleware

2 Enterprise Scale 3 Intelligent Analytics 4 Diverse Customization

15Metric Collection

Second• Industry’s ONLY Built-In

Multi-Metric Analytics

• Correlate Application, Infrastructure, log files, and 3rd party data

• Analyze up to 100,000 metrics simultaneously

Collect up to

500,000 Metrics/day

Scale to

Billions

Actionable insight from the “big data” of APM

Out-of-the-box & Customizable Dashboards

https://www.youtube.com/watch?v=SdVXUUQFKeE

Learn more at http://ca.com/startattheend