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INSPIRE STAFF TO TECH GREATNESS SPONSORED BY LEADERSHIP DEVELOPMENT DIVISION

Inspire Staff to Tech Greatness

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Page 1: Inspire Staff to Tech Greatness

INSPIRE STAFF TO

TECH GREATNESS

S P O N S O R E D BY L E A D E R S H I P D E V E LO P M E N T D I V I S I O N

Page 2: Inspire Staff to Tech Greatness

C A R R O L L C O U N T Y P U B L I C L I B R A R Y

J E N B I S H O P

N A O M I K E P P L E R

H E AT H E R O W I N G S

K I M S M I T H S O N

Page 3: Inspire Staff to Tech Greatness

TECH COMPETENCIES MATTER

• Libraries are often the first line of tech help for the community.

• Technology is increasingly present in our services and workflow.

• Technology Competencies ensure core skills to meet community expectations and beyond.

We live in a wired, connected world.

Page 4: Inspire Staff to Tech Greatness

FORM A SYSTEM-WIDE TEAM• Recruit tech enthusiasts from among your staff.

• Include various positions, departments, and branches.– Information Technology– Human Resources– Branch Manager– Adult Services Supervisor– Online Services– Library Associate, Children’s– Circulation

Page 5: Inspire Staff to Tech Greatness

GOALS FOR TECH COMP TEAM• Develop the core technology competencies that all staff should be able to understand

and use.

• Develop the core technology competencies that all information and circulation staff should be able to train the public to use.

• Assist HR in developing interview questions to be asked of all new applicants that will help determine the candidate's understanding of basic technology.

• Develop a training plan to ensure that staff are exposed to the latest technologies that may have an impact on our services, customers, and staff.

Page 6: Inspire Staff to Tech Greatness

BRAINSTORMThings ALL STAFF should know:• Basic Computing/Software• Hardware/Equipment• General Web/Internet• CCPL Intranet

Things PUBLIC SERVICE staff should know and teach:• Software• Hardware• Web• Digital Collections

Page 7: Inspire Staff to Tech Greatness

DETERMINE FORMATGENERAL TOPICS DENVER PUBLIC L IBRARY

DETAILED CHECKLISTCHARLOTTE MECKLENBURG L IBRARY

Page 8: Inspire Staff to Tech Greatness

CARROLL COUNTY PUBLIC LIBRARY

Outcomes need to be measurable and observable.

Page 9: Inspire Staff to Tech Greatness

TECH COMPETENCIES FOR CIRCULATION STAFF• Determine what specialized skills are important for circulation staff to know

• Determine the skills circulation-trained pages should know

• Explain the role technology competencies serve in staff development

• Assess currently held skill sets and find common training needs among support staff

• Develop group and one-on-one trainings to ensure that staff meet competencies

• Encourage and enable staff to grow in other departmental technology competency areas

Page 10: Inspire Staff to Tech Greatness

COMPETENCIES ALSO INCLUDE:Circulation Tech Comp

Areas

• Photo management• TV• Point of Sale•Windows Accessories• ILS Functions (Polaris)

• All competencies included under All Staff

• All competencies included under Public Service Staff

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Page 11: Inspire Staff to Tech Greatness

TECH COMPETENCIES FORINFORMATION STAFF• Determine what specialized skills are important for Information staff to know

• Determine what skills the Information staff should be able to teach the public

• Explain the role technology competencies serve in staff development

• Assess currently held skill sets and find common training needs among staff

• Develop group and one-on-one trainings to ensure that staff meet competencies

• Encourage and enable staff to grow in other departmental technology competency areas

Page 12: Inspire Staff to Tech Greatness

COMPETENCIES ALSO INCLUDE:Information Staff Tech Comp

Areas• Airplay• Troubleshooting WiFi Issues• Library App• Tech Instruction to the public• Creating new library cards

• All competencies included under All Staff

• All competencies included under Public Service Staff

Page 13: Inspire Staff to Tech Greatness

SHARED DESKEveryone should…

• Know what is expected of them from their supervisor and coworkers

• Feel empowered to make decisions that may be outside of their comfort zones

• Be comfortable passing specialized questions off to a staff member in another department

• Be prepared to answer questions the public will have concerning the shared desk customer service model

Page 14: Inspire Staff to Tech Greatness

SURVEY STAFF

The expectation is not for staff to be 100% compliant for every item listed at this time.

Participation by staff in Tech Competencies checklist is simply to assess technology training needs that exist for each staff member.

Supervisors will then use this information to form a development plan during annual evaluation.

Will also help to identify larger areas of knowledge gaps among staff.

Page 15: Inspire Staff to Tech Greatness

STAFF DEVELOPMENT• System-wide trainings

•Departmental training plans

• Individual development plans

Page 16: Inspire Staff to Tech Greatness

EMBRACE TECHNOLOGY• Encourage staff to treat

technology questions in the same manner as any other reference question.

• It’s impossible to master every aspect of technology, but we must be willing to learn alongside our customers.

Page 17: Inspire Staff to Tech Greatness

QUARTERLY TECH COMPETENCY SERIES

• Technology Competency requires constant learning and skill development.

• Challenge staff to continue learning.

Past Topics:

• 3D Printing• Hour of Code/

Learn to Code• Online Privacy

Page 18: Inspire Staff to Tech Greatness

INTERVIEW QUESTIONSAll Staff:• Tell us about the technology you use on a regular basis. On a scale of one to

ten how comfortable are you with learning and using new technology? What is your experience teaching technology to others?

Supervisors:• How do you manage staff who are reluctant to adopt new technologies?• How do you stay current with library technology trends? How would you

make sure your staff stays current with emerging trends in technology?

Page 19: Inspire Staff to Tech Greatness

QUESTIONS?

• Jen Bishop [email protected]

• Naomi Keppler [email protected]

• Heather Owings [email protected]

• Kim Smithson [email protected]

Slides and Carroll County Public Library Tech Competency Checklists and Resources are available on Lanyrd.