29 April 2014

OPTIMIZING A RETAIL DISTRIBUTION CHAIN

FROM CARGO SHIPMENT TO STORE

About Perficient

Leading Technology Consulting & Solutions Firm

• Founded in 1997

• 2013 Revenue ~$375M

• Over 2,000 highly-experienced Consultants

• 22 Locations across North America

• 80+% of Revenue from recurring Clients

• Served over 400 Clients in past 12 months

Software Solutions Expertise, including:

• SOA, EAI and BPM

• Enterprise Portals, Content Management & Document Mgmt

• e-Commerce and Product Information Mgmt

• Business Intelligence/ETL

• Customer Relationship Management

• User Experience/UCD

• Significant Integration Expertise

Key Differentiators

• Focused expertise, lower cost, faster time-to-value

• IT Solutions with Business Focus

• National consultants overlay Local delivery model

• Mature, proven Project Methodology

• Global Development Centers in China & Europe

Basic Product shipment lifecycle

• Order Placed

• Product Shipped

Shipment arrives in Port

• Shipped

• Regional Distribution center

Distribution Center • Warehouse

• Online shopping

Store

What is a Product Recall?

• CPSC - Consumer Product Safety Commission

Why care about your recall Process

What needs to happen in 24 hours after a

recall?

• Shutdown your Supply Chain for Product

• Remove from all online vendors

• Cancel all pending orders

• Post a recall poster in every store

• Remove product from the shelves

GAPs in the current Process

Gaps Goals

No Visibility or GovernanceThe new recall process will allow for complete visibility of the process at any time as well as accountability and audit trail

Many tasks are manual (Progress unknown, No notification of completion)

The new recall process will automate certain notifications and tasks

Limited ability to capture duration-based metricsThe new recall process will capture data at every process step and provide views into that data via reports and dashboards

Current business process is ad-hoc (new process each time)

All parts of the new business process will be visible and fully defined

Limited ability to verify recalled product is out of the supply chain

The new recall process will have a way to track inventory data

HOW CAN YOU REACH 3000 STORES and

your Supply Chain Simultaneously?

How many groups are involved in a recall?

Recall Teams

Product Compliance Legal

Customer Service Demand Planning

Social Networks Third Party Relations

Customer Experience Merchant Activities

Supply Chain Vending Support

Inventory Planning Merchant Services

Online Operations General Mangers

Benefits Of the Solution

Benefits Solution

Visibility or GovernanceThe new recall process allows for complete visibility of the process at any time as well as accountability and audit trail

Automated communication The new recall process automates certain notifications and tasks

Captured duration based meteicThe new recall process captures data at every process step and provide views into that data via reports and dashboards

4 ways to recallAll parts of the new business process will be visible and fully defined

Linked into supply chain systemThe new recall process have a way to track inventory data

Future of BPM @ Not the worst buy

• BPM/MDM workflows

– Vendor maintenance

– Location Maintenance

• Product Entry –SPSS/ODM/BPM

– Product Compliance data entry

• Marketing BPM/ECM

– Online Operations

– Media Management

• Third Party Resellers BPM/MDM/ECM

• Mobile First

For More Information

Thank you for your time today!

• For more information:

– Visit our Perficient / IBM Partner page and learn about all our

capabilities in this area.

– Contact our sales specialist: Meghan Williams

(Meghan.Williams@Perficient.com)

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