Learn how Varian Medical customized SAP screens in hours, not monthsJason Jester (Varian), Sebastian Steinhauer (SAP)

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May 14, 2012

Real Experience. Real Advantage.

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Learning Points

Learn how to significantly reduce the time to personalize SAP screens

Discover how to improve end-user satisfaction and enhance their productivity

See why this solution is so easy to use and requires no knowledge of back-end systems

Real Experience. Real Advantage.

[ Jason Jester

Jason is an IT manager at Varian Medical Systems. He manages a global SAP team that supports the SD, VC, PS, and GTS modules. Jason is a SAP Certified consultant with 13 years of SAP experience in the area of ABAP Development, Variant Configuration, Sales & Distribution, Project System, and Global Trade Services, along with 10+ years of experience in the high tech and medical device industry.

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Real Experience. Real Advantage.

[ Sebastian Steinhauer

Sebastian manages a development team in SAP’s Imagineering group. He has been at SAP for 5 years, focused on development efforts that help SAP customers solve problems that span disparate solution areas. He has been in the software industry for 10 years.

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Real Experience. Real Advantage.

[ Varian Medical Systems has a global presence

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Over 5,500 employees

Market Cap: $7.51B Revenue: $2.6B

Real Experience. Real Advantage.

[ Our goal is to save 100,000 more lives each year

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To explore and develop radiation technology that protects and saves lives

Our goal is to save 100,000 more lives each year

We equip the world with new tools for fighting cancer, taking X-ray images, and protecting our borders

Real Experience. Real Advantage.

[ We treat cancer patients with advanced radiation therapy

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World's leading manufacturer of medical devices and software for treating cancer with radiation therapy

More than 6,000 of Varian's medical linear accelerators for cancer radiotherapy are in service around the world, treating tens of thousands of patients per day

Real Experience. Real Advantage.

[ Long-term and evolving SAP landscape

SAP R/3 first implementation in 1994 at version 2.1 ECC 6.0 Re-Implementation Go-Live: Jan 2009 Expanded Footprint

BI – Business Intelligence GTS – Global Trade Services CRM – Customer Relationship Management HR – Human Resources MES – Manufacturing Execution System PLM – REACH/RoHS PLM – Electronic CAD Integration

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Real Experience. Real Advantage.

[ Business challenges: integrating and automating processes

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Real Experience. Real Advantage.

[ GUI personalization at Varian Medical SystemsWhy was it important for Varian to customize the GUI? Reduce complexity and confusion with some SAP

transactions Set default values and then hide the fields for fields with

static values Hide fields which are never used Organize fields in a manner which better supports some

of our business processes Increase end-user efficiency by making

information more accessible Quick “Filters” with some standard transactions Quick Excel exports Ability to create a “cockpit” or “quick launch” buttons to

allow users to more easily follow standard business processes

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Real Experience. Real Advantage.

[ Planned use cases for Personas

1. Map business processes to transactions to create business process “cockpits”

2. Map users/roles to specific “flavors” to help streamline their work

3. Simplify SAP screen design4. Increase productivity with filters and other user

tools

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Real Experience. Real Advantage.

[ Customization process at Varian Medical Systems

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Level of

Cu

stom

izati

on

Time to Deploy

Edit Transaction

s, Workflows

Months

Build Forms, Merge

Transactions

Modify UI

“Personas”

Hours

Personalization

Systems AnalystSkills

SoftwareDevelopment

Skills

Drag &Drop

Simplicity

Custom Development

Configuration

Weeks Days

Real Experience. Real Advantage.

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Personas co-development timeline

May 2011Aug 2011Oct 2011Dec 2011Jan 2012Mar 2012

SAPPHIRE NOW proof-of-concept

Imagineering fellowship start

First demo – development snapshotInitial deployment

Scripting, filtering, conditional formatting NWBC integration

Real Experience. Real Advantage.

[ Personas value spans IT and the business

helps IT Managers reduce the time to modify SAP screens, increase business user efficiency, improve business user satisfaction, and centralize administration of screen changes

helps Business Userscreate a modern, aesthetically pleasing UI toaccess the right information for their job, personalize screens to fit their working style, andreduce the cost of personalizing the user experience 14

Real Experience. Real Advantage.

[ Demo

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Real Experience. Real Advantage.

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ArchitectureServer

(ON PREMISE)Client

“Cloud”(ON DEMAND)

SAP Netweaver

ABAP

DIAG

ITS

http

http

SAP Web GUI(dynpro)

Browser

SAP Personas(dynpro)

SAP GUI(dynpro)

“RIVER”

SAP PersonasPersonalization

Datahttp (REST)

Real Experience. Real Advantage.

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How to roll it out

Kernel upgrade Start with a single transaction and a small user

group Groom the transaction and identify key users Allow key users to create a “flavor” Provide a direct link for the transaction

Integrate direct link in your communication or NWBC

Unlock it as SAPGUI alternative Monitor user behavior in the system and focus on

most used transactions first Groom transaction flavors and allow key users to

personalize Gradually unlock edit mode Constantly monitor flavors and user flows

Real Experience. Real Advantage.

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Analytics and administration

Real Experience. Real Advantage.

[ Use cases – data entry

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Real Experience. Real Advantage.

[ Use cases – data lookup

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Real Experience. Real Advantage.

[ Use cases – “lean ERP”

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Real Experience. Real Advantage.

[ Benefits to IT

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Reduced time-to-deploy• Lower cost from less complexity and no need for programming

Improved business user satisfaction• Personalized screens to maximize productivity with minimal visual clutter

Centralized administration• Profiles for users and groups• Control over all changes with ability to roll-back

Real Experience. Real Advantage.

[ Benefits to business users

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Personalized screens• No technical skills required• Less IT involvement means faster screen modification

Improved productivity• Focus on only the information you need with minimal visual clutter

• Do your job better, faster, with fewer errors

Lower cost of personalization• No need for expensive development resources

$

Real Experience. Real Advantage.

[ Benefits to Varian

Collaboration Varian was able to work with a very senior team of SAP Product Developers

Influence Product Features Varian was able to suggest key features to make the GUI more “usable” for the end-user

Many of these recommendations made it into the product

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Real Experience. Real Advantage.

[ Deployment – What went right?

Co-Innovation Process:1. Short Development Lifecycle for incorporating

requested features2. Cloud deployment model made it easy to install

and did not require anything else to re-install for v2.0

3. The team was able for focus on key improvement to the most challenging transactions

4. Project Scope expanded from only GUI display changes to include End-User productivity enhancements

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Real Experience. Real Advantage.

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Lessons learned

SAP wants to hear your feedback – and they will listen to it

Have the right expectations for early-stage co-innovation There will be bugs, but SAP will fix them quickly Functionality will be incomplete at first, but rapidly

evolve Involve a variety of roles in the process

Different groups have different needs (IT vs. business users)

Discussions help prioritize needs vs. wants Add the context to your feature requests

Knowing why you need it helps the design process

Real Experience. Real Advantage.

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Summary

Personas helps both IT and end-users personalize screens

Role-based approach optimizes individual productivity

Cloud-based deployment model assures current version

Real Experience. Real Advantage.

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Where to learn more

SAP Community Network (www.sdn.sap.com)

Sebastian SteinhauerProduct Owner

Peter SpielvogelProduct Marketing

Real Experience. Real Advantage.

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