Presentation from SAPPHIRE NOW 2012 in which Varian Medical Systems discusses their experience with SAP Screen Personas, a new way to personalize SAP GUI screens without programming. They participated in a co-innovation project with SAP Imagineering.
- 1. May 14, 2012[ Learn how Varian Medical customizedSAP screens in hours, not monthsJason Jester (Varian), Sebastian Steinhauer (SAP)
2. [ Learning Points Learn how to significantly reduce the time to personalize SAP screens Discover how to improve end-user satisfaction and enhance their productivity See why this solution is so easy to use and requires no knowledge of back-end systemsReal Experience. Real Advantage. 2 3. [ Jason Jester Jason is an IT manager at Varian Medical Systems. He manages a global SAP team that supports the SD, VC, PS, and GTS modules. Jason is a SAP Certified consultant with 13 years of SAP experience in the area of ABAP Development, Variant Configuration, Sales & Distribution, Project System, and Global Trade Services, along with 10+ years of experience in the high tech and medical device industry.Real Experience. Real Advantage. 3 4. [ Sebastian Steinhauer Sebastian manages a development team in SAPs Imagineering group. He has been at SAP for 5 years, focused on development efforts that help SAP customers solve problems that span disparate solution areas. He has been in the software industry for 10 years.Real Experience. Real Advantage. 4 5. [ Varian Medical Systems has a global presence Over 5,500 employees Market Cap: $7.51B Revenue: $2.6BReal Experience. Real Advantage. 5 6. [ Our goal is to save 100,000 more lives each year To explore and develop radiation technology that protects and saves lives Our goal is to save 100,000 more lives each year We equip the world with new tools for fighting cancer, taking X-ray images, and protecting our bordersReal Experience. Real Advantage. 6 7. [ We treat cancer patients with advanced radiation therapy Worlds leading manufacturer of medical devices and software fortreating cancer with radiation therapy More than 6,000 of Varians medical linear accelerators for cancerradiotherapy are in service around the world, treating tens ofthousands of patients per dayReal Experience. Real Advantage. 7 8. [ Long-term and evolving SAP landscape SAP R/3 first implementation in 1994 at version 2.1 ECC 6.0 Re-Implementation Go-Live: Jan 2009 Expanded Footprint BI Business Intelligence GTS Global Trade Services CRM Customer Relationship Management HR Human Resources MES Manufacturing Execution System PLM REACH/RoHS PLM Electronic CAD IntegrationReal Experience. Real Advantage. 8 9. [ Business challenges: integrating and automating processesReal Experience. Real Advantage.9 10. [ GUI personalization at Varian Medical Systems Why was it important for Varian to customize the GUI? Reduce complexity and confusion with some SAP transactions Set default values and then hide the fields for fields with static values Hide fields which are never used Organize fields in a manner which better supports some of our business processes Increase end-user efficiency by making information more accessible Quick Filters with some standard transactions Quick Excel exports Ability to create a cockpit or quick launch buttons to allow users to more easily follow standard business processesReal Experience. Real Advantage. 10 11. [ Planned use cases for Personas 1. Map business processes to transactions to createbusiness process cockpits 2. Map users/roles to specific flavors to help streamlinetheir work 3. Simplify SAP screen design 4. Increase productivity with filters and other user toolsReal Experience. Real Advantage. 11 12. [ Customization process at Varian Medical SystemsSoftwareSystemsDrag &DevelopmentAnalystDrop Skills SkillsSimplicityLevel of CustomizationEdit Transactions,Workflows Build Forms, Merge Transactions PersonasModify UI Months WeeksDaysHoursTime to DeployReal Experience. Real Advantage. 12 13. [ Personas co-development timeline May SAPPHIRE NOW proof-of-concept 2011 Aug 2011Imagineering fellowship start Oct 2011First demo development snapshot Dec 2011Initial deployment Jan 2012Scripting, filtering, conditional formattingMar 2012 NWBC integrationReal Experience. Real Advantage. 13 14. [ Personas value spans IT and the business helps IT Managers reduce the time to modify SAP screens, increase business user efficiency, improve business user satisfaction, and centralize administration of screen changes helps Business Users create a modern, aesthetically pleasing UI to access the right information for their job, personalize screens to fit their working style, and reduce the cost of personalizing the user experienceReal Experience. Real Advantage. 14 15. [ DemoReal Experience. Real Advantage. 15 16. [ ArchitectureServerCloud Client(ON PREMISE) (ON DEMAND)Browser RIVER http SAP Web GUI (dynpro) ITS SAPhttp SAP PersonasNetweaverSAP PersonasABAP Personalization (dynpro)httpData(REST)SAP GUI(dynpro)DIAGReal Experience. Real Advantage. 16 17. [ How to roll it out Kernel upgrade Start with a single transaction and a small user group Groom the transaction and identify key users Allow key users to create a flavor Provide a direct link for the transaction Integrate direct link in your communication or NWBC Unlock it as SAPGUI alternative Monitor user behavior in the system and focus on most used transactions first Groom transaction flavors and allow key users to personalize Gradually unlock edit mode Constantly monitor flavors and user flows Real Experience. Real Advantage.17 18. [ Analytics and administrationReal Experience. Real Advantage. 18 19. [ Use cases data entryReal Experience. Real Advantage. 19 20. [ Use cases data lookupReal Experience. Real Advantage. 20 21. [ Use cases lean ERPReal Experience. Real Advantage. 21 22. [ Benefits to ITReduced time-to-deploy Lower cost from less complexity and noneed for programmingImproved business user satisfaction Personalized screens to maximizeproductivity with minimal visual clutterCentralized administration Profiles for users and groups Control over all changes with ability toroll-back 22Real Experience. Real Advantage. 23. [ Benefits to business usersPersonalized screens No technical skills required Less IT involvement means faster screenmodificationImproved productivity Focus on only the information you needwith minimal visual clutter Do your job better, faster, with fewer $errorsLower cost of personalization No need for expensive developmentresourcesReal Experience. Real Advantage.23 24. [ Benefits to Varian Collaboration Influence Product Varian was able toFeatures work with a veryVarian was able to senior team of SAPsuggest key features Product Developersto make the GUI more usable for the end- user Many of these recommendations made it into the productReal Experience. Real Advantage. 24 25. [ Deployment What went right? Co-Innovation Process: 1. Short Development Lifecycle for incorporating requestedfeatures 2. Cloud deployment model made it easy to install and didnot require anything else to re-install for v2.0 3. The team was able for focus on key improvement to themost challenging transactions 4. Project Scope expanded from only GUI display changesto include End-User productivity enhancementsReal Experience. Real Advantage.25 26. [ Lessons learned SAP wants to hear your feedback and they will listen to it Have the right expectations for early-stage co-innovation There will be bugs, but SAP will fix them quickly Functionality will be incomplete at first, but rapidly evolve Involve a variety of roles in the process Different groups have different needs (IT vs. businessusers) Discussions help prioritize needs vs. wants Add the context to your feature requests Knowing why you need it helps the design processReal Experience. Real Advantage.26 27. [ Summary Personas helps both IT and end-users personalize screens Role-based approach optimizes individual productivity Cloud-based deployment model assures current versionReal Experience. Real Advantage. 27 28. [ Where to learn more SAP Community Network (www.sdn.sap.com) Sebastian Peter Spielvogel SteinhauerProduct Marketing Product OwnerReal Experience. Real Advantage. 28 29. [ Thank you for participating.Please remember to complete and return yourevaluation form following this session.For ongoing education on this area of focus, visit theYear-Round Community page at www.asug.com/yrc ] [ SESSION CODE: 0901Real Experience. Real Advantage. 29