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This presentation explores how to harness the collective knowledge that exists in a professional services organisation by employing a software platform that makes it not only possible but makes it easy and instinctive for your users to collaborate. Driving the competitive edge depends on creating ever more insightful and effective solutions for your clients; seeing things afresh and differently and giving your clients the capabilities to enhance their own services and operations. Innovation isn’t about the eureka moment; it’s about creating an atmosphere that encourages creative thinking and that feeds that thinking with all the stimulus required to trigger better conceptualization and deeper thinking. So throughout todays webinar we are going to look at five ways of nurturing innovation – putting in support and facilitation mechanisms that support the processes. As we saw in the last part of the PSO Master Class Series. Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery.
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PAGE 1 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
MASTER CLASS WEBINAR SERIES
Better Business Performance for Professional Services Organisations
Creating a platform to share knowledge, drive continuous collaboration, and nurture innovation
PAGE 2 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Value of the Knowledge Hub
Gain a Head Start Establish practical parameters to
maximise innovative thinking
Reduce time taken to solve problems afresh every time
Maximise project profitability
Access core project information
Enable more effective service delivery
Insights
Experience
Innovation
PAGE 3 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
A Systematic Approach to Knowledge Sharing
Ensure Confidence Eradicate weak links
Drive cynicism out of the business
Ensure that the project schedule defines the time spent on problem resolution
Leverage existing solutions when project parameters dictate
Ensure data is available in real time to encourage best practice
Central Repository
Documents
Templates
Plans
DiscussionsLessons Learned
Status Reports
Issue Resolutions
PAGE 4 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Accelerate end-user adoption
Applying social networking and collaboration features and functions in a PPM context within an execution-side PPM deployment can aid or accelerate daily end-user adoption of the PPM system, because it can curb the tendencies of project team members to go outside the PPM system
Gartner Magic Quadrant for Cloud-Based Project and Portfolio Management Services (2012)
PAGE 5 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Drive Knowledge Through Continuous Collaboration
More Collaboration = More Innovation = More Collaboration Keep all project communications and documents in one place
Ensure the entire team is kept up to date with project status
Easily draw on previous experience for project planning and service delivery
Share knowledge as it is generated – and instil a learning culture
Cope with Change – become an agile and responsive team
PAGE 6 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Centralise Communication and Documents
You Need It? You’ve Got It. Ready reference to all docs and
communications
No wasted time in directionless searching
Version control & communicationhistory
Better time management
More insights
PAGE 7 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Keep the Team Informed and Up-to-Date
One Vision – One Direction Understand project status
Realign new inputs to main workflow
Share the vision
Maintain the direction
Manage workloads
PAGE 8 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Draw on Previous Experience
Been there? Seen it? Done it? Estimate and plan accurately
Case studies prove repeatable solutions and expertise
Apply the evidence
Avoid the knowledge silo
Become a ‘learning organisation’
PAGE 9 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Share Knowledge and Best Practice
Deliver Best. Better Document new solutions and approaches
Make available to all team members
Make available at all locations; any device, anywhere
Elevate team performance
Provide implicit learning opportunities
PAGE 10 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Cope with Change
Avoid Crisis Management and Stay On Track Incorporate fresh requirements
and evolving briefs
Integrate control across all projects
Respond in an informed fashion
Assess the impact of change and manage customer expectations
Keep your team connected
PAGE 11 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Empowering the Business
The Role of Technology• Professional Services Automation
(PSA) improves:
– Control
– Visibility
– Accuracy
– Insight
• Overcome resistance to admin by making compliance easy
Control Visibility
Insight Accuracy
PAGE 12 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasing Profitability
PAGE 13 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – The Power of Collective Intelligence
The company that works together grows together… Keep all project communications and documents in one place
Ensure the entire team is kept up to date with project status
Easily draw on previous experience for project planning and service delivery
Share knowledge as it is generated – and instil a learning culture
Cope with Change
PAGE 14 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects
Visit: www.keyedinpso.com
PAGE 15 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day Trial Today• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and deployment effort
• Delivery is backed by impressive Service Level Agreements
• Interfaces with ERP, CRM or financial/accounting software
PAGE 16 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and Answers
Thank You
Email: [email protected]
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects