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PAGE 1 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS MASTER CLASS WEBINAR SERIES Better Business Performance for Professional Services Organisations Creating a platform to share knowledge, drive continuous collaboration, and nurture innovation

How to create a platform to share knowledge, drive continuous collaboration, and nurture innovation

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This presentation explores how to harness the collective knowledge that exists in a professional services organisation by employing a software platform that makes it not only possible but makes it easy and instinctive for your users to collaborate. Driving the competitive edge depends on creating ever more insightful and effective solutions for your clients; seeing things afresh and differently and giving your clients the capabilities to enhance their own services and operations. Innovation isn’t about the eureka moment; it’s about creating an atmosphere that encourages creative thinking and that feeds that thinking with all the stimulus required to trigger better conceptualization and deeper thinking. So throughout todays webinar we are going to look at five ways of nurturing innovation – putting in support and facilitation mechanisms that support the processes. As we saw in the last part of the PSO Master Class Series. Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery.

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Page 1: How to create a platform to share knowledge, drive continuous collaboration, and nurture innovation

PAGE 1 • PSO MASTER CLASS SERIES

COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

MASTER CLASS WEBINAR SERIES

Better Business Performance for Professional Services Organisations

Creating a platform to share knowledge, drive continuous collaboration, and nurture innovation

Page 2: How to create a platform to share knowledge, drive continuous collaboration, and nurture innovation

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

The Value of the Knowledge Hub

Gain a Head Start Establish practical parameters to

maximise innovative thinking

Reduce time taken to solve problems afresh every time

Maximise project profitability

Access core project information

Enable more effective service delivery

Insights

Experience

Innovation

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A Systematic Approach to Knowledge Sharing

Ensure Confidence Eradicate weak links

Drive cynicism out of the business

Ensure that the project schedule defines the time spent on problem resolution

Leverage existing solutions when project parameters dictate

Ensure data is available in real time to encourage best practice

Central Repository

Documents

Templates

Plans

DiscussionsLessons Learned

Status Reports

Issue Resolutions

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Accelerate end-user adoption

Applying social networking and collaboration features and functions in a PPM context within an execution-side PPM deployment can aid or accelerate daily end-user adoption of the PPM system, because it can curb the tendencies of project team members to go outside the PPM system

Gartner Magic Quadrant for Cloud-Based Project and Portfolio Management Services (2012)

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5 Ways to Drive Knowledge Through Continuous Collaboration

More Collaboration = More Innovation = More Collaboration Keep all project communications and documents in one place

Ensure the entire team is kept up to date with project status

Easily draw on previous experience for project planning and service delivery

Share knowledge as it is generated – and instil a learning culture

Cope with Change – become an agile and responsive team

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Centralise Communication and Documents

You Need It? You’ve Got It. Ready reference to all docs and

communications

No wasted time in directionless searching

Version control & communicationhistory

Better time management

More insights

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Keep the Team Informed and Up-to-Date

One Vision – One Direction Understand project status

Realign new inputs to main workflow

Share the vision

Maintain the direction

Manage workloads

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Draw on Previous Experience

Been there? Seen it? Done it? Estimate and plan accurately

Case studies prove repeatable solutions and expertise

Apply the evidence

Avoid the knowledge silo

Become a ‘learning organisation’

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

Share Knowledge and Best Practice

Deliver Best. Better Document new solutions and approaches

Make available to all team members

Make available at all locations; any device, anywhere

Elevate team performance

Provide implicit learning opportunities

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

Cope with Change

Avoid Crisis Management and Stay On Track Incorporate fresh requirements

and evolving briefs

Integrate control across all projects

Respond in an informed fashion

Assess the impact of change and manage customer expectations

Keep your team connected

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Empowering the Business

The Role of Technology• Professional Services Automation

(PSA) improves:

– Control

– Visibility

– Accuracy

– Insight

• Overcome resistance to admin by making compliance easy

Control Visibility

Insight Accuracy

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

Increasing Client Satisfaction, Increasing Profitability

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Summary – The Power of Collective Intelligence

The company that works together grows together… Keep all project communications and documents in one place

Ensure the entire team is kept up to date with project status

Easily draw on previous experience for project planning and service delivery

Share knowledge as it is generated – and instil a learning culture

Cope with Change

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

Useful Resources

INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects

Visit: www.keyedinpso.com

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Take a Free 15 Day Trial Today• Easy to adopt, easy to use

• Intuitive

• Minimise IT cost and deployment effort

• Delivery is backed by impressive Service Level Agreements

• Interfaces with ERP, CRM or financial/accounting software

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Questions and Answers

Thank You

Email: [email protected]

Web: www.keyedin.com/keyedinprojects

Twitter: @keyedinprojects