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HP IMAGING

HEALTHCAREPRINTING SOLUTIONS

SOLUTIONS BROCHURE

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TABLEOF CONTENTS

Healthcare—the paradigm shift

Check up: what HP can offer you

Optimize your infrastructure

Manage your environment

Improve your workflow

HP Digital Health—the vision

HP devices: compatible with leading healthcare information system providers

Print patient identification with HP LaserJet printers and MFPs

Increase accuracy with HP Distributed Workflow Solutions for Healthcare

Secure prescriptions with HP SecureRx Printing Solution

Print from mobile devices with HP ePrint Enterprise for Healthcare Providers

Improve outcomes with HP Patient Communications

Case studies

Why HP?

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People expect more from healthcare providers than of any other type of public institution. As understandable as this is, it places hospitals under tremendous pressure. How can you meet your targets in a real world of budget constraints and staff shortages?

Today’s healthcare industry is on the brink of a major shift: the opportunity to move from caring for sick patients on a case-by-case basis to providing holistic, proactive, and personalized long-term accountable health management. Such a dramatic change requires overcoming a number of challenges: the need to alter workflow processes, adapt to new workplace cultures, define processes for handling reimbursements, and manage organizational change. In addition—and perhaps the most technically daunting challenge of the evolving healthcare model—is that it requires an end-to-end digital health framework that enables clients to coordinate care across the extended healthcare ecosystem.

To help the industry realize the goal of delivering collaborative care, HP has developed innovative solutions that give healthcare providers around the world

the opportunity to achieve process efficiencies, tangible cost savings, and improved patient outcomes.

Of course, it is your clinical teams—the doctors and nurses—who really determine the quality of patient outcomes. But like other professionals, their success depends partly upon having the right information when they need it. And that is where HP can help.

HP offers a wide range of imaging and printing solutions specifically designed for healthcare providers. These can help you get the most of your printing and copying infrastructure, manage your environment, and digitize and streamline your document-intensive processes, helping you to improve your workflows in areas such as admissions, at the nursing station, and in the medical records department.

PARADIGM SHIFT HEALTHCARE

THE

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HP offers a wide range of imaging and printing solutions and services for healthcare providers. Broadly speaking, they fall into three tiers

Optimize infrastructure

Manage environment

Improve workflow

WHAT

By consolidating many functions, such as faxing, printing, scanning and copying into cost-efficient multifunction printers (MFPs), and making sure you have the right mix of devices placed on the network where they are most needed, you can reduce human error, cut costs, increase user productivity, and increase your return on investment (ROI).

Working with HP, often as part of an HP Managed Print Services contract, the day-to-day running of your print infrastructure can be continually fine-tuned to help reduce cost and maintain high levels of productivity. HP security and “pull” printing solutions can help you reduce risk and aid with compliance mandates.

Through the deployment of HP workflow solutions and intelligent HP devices, our consultants can help you automate paper-intensive workflows. This doesn’t just help reduce costs, it also reduces administrative burdens and, most importantly, improves patient outcomes.

HP works with each client to produce a tailored package that matches the client’s goals and needs. This could mean choosing solutions entirely from one of the above tiers, or mixing and matching across all three tiers. It is all about getting it right for you.

CHECK UP:HP CAN OFFER YOU

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With the right mix of devices, you can balance cost and productivity

In many healthcare organizations, the printing environment consists of an assortment of devices of different ages and from different vendors: some old and overworked, others state-of-the-art but, if they are not optimally placed on the network, underutilized.

When you work with HP, our consultants use HP tools to gather details of the printers on your network and produce detailed reports on users print behavior and the way in which your print, fax, copy, and scan infrastructure is used. With this information, they can design an environment that ensures you have the right mix of devices to meet the needs of your users and that these devices are

placed exactly where they are needed and will be most useful.

By making sure you have the right mix of devices and consolidating print, fax, copy, and scan functions into cost-efficient multifunction devices, you can not only improve clinical and back office productivity, but also help significantly reduce costs, too.

HP has one of the broadest device portfolios on the market: from single-function HP LaserJet printers that fit on a desktop to departmental multifunction devices. No matter what your requirements, you can be confident that HP has the mix of devices to match.

OPTIMIZEINFRASTRUCTUREYOUR

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With HP remote print management tools, you can easily support and maintain your printer, scanner, and copier fleet at optimum efficiency for your “always on” infrastructure.

HP Web Jetadmin

HP Universal Print Driver

HP Security Solutions

HP Web Jetadmin is a market-leading remote print management program. It can integrate closely with Microsoft Active Directory and allows IT support staff to remotely maintain and troubleshoot your entire fleet, simplifying and reducing the cost of day-to-day management. And it is free to download; just go to: www.hp.com/go/webjetadmin

After optimization, the next step is to ensure that your infrastructure stays in peak condition. There are a number of ways HP can help you achieve this goal.

Increasingly, many healthcare organizations are choosing to outsource some or all of their day-to-day imaging and printing management under an HP Managed Print Services contract. This is a flexible contract that can be tailored to your organization’s needs. By outsourcing some or all of your print and copy provision to HP, you free your own support staff to concentrate on other tasks such as EMR and/or CPOE implementation, and you can reduce ongoing imaging and printing costs.

Alternatively, your IT support department may choose to implement market-leading HP remote print management tools. These provide the tools you need to support and maintain your imaging and printing fleet centrally at optimum efficiency.

The HP Universal Print Driver (UPD) is a single driver that supports all HP business printers and multifunction devices. It offers a range of features comparable to those of the device’s own driver, while reducing the cost of driver certification and simplifying the printing experience of mobile users. Download the free HP UPD at: www.hp.com/go/upd

Compliance and patient data confidentiality are key concerns for healthcare organizations. Using HP “pull” printing solutions, documents are printed when an authorized user identifies themselves at the printer, using a PIN, swipe card or other means. So documents aren’t left lying at the printer for anyone to read.

Other security options include the encryption of data as it travels across the network and the use of secure, encrypted hard disks in your HP multifunction printers.

Sensitive documents, such as prescriptions, can be protected with printed security features that guard against unauthorized copying and alteration. These solutions include:

• Copy-evident pantograph: If a prescription is copied, a special printed pattern reveals the word “COPY” repeated across the entire copy

• Variable data watermark: Unique user-defined data is printed across the back or front of each document to protect against fraudulent alteration

• MicroPrint optimized for laser printing: Reveals secondary authentication and copy protection under simple magnification

• Intelligent warning box: Allows first line inspectors to easily verify document authenticity

MANAGEENVIRONMENTYOUR

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With HP workflow solutions, you can automate many paper-intensive workflows

The smooth running of any healthcare organization relies on the seamless flow of critical information, automatically routed to where it needs to be at any given point. With documents arriving at healthcare providers from many different sources, sometimes in digital form, sometimes on paper, information management can be a labor- and paper-intensive job.

With HP workflow solutions, you can automate these paper-intensive workflows. This can mean lower costs, a reduced administrative burden, and less scope for human error. And because of close collaboration with leading healthcare application providers, you can be certain HP workflow solutions integrate seamlessly with clinical healthcare systems.

A good example of how this can work is in the Admissions and Medical Records departments. Using HP multifunction printers (MFPs), you can scan documents, such as prescriptions and test results, straight to a patient’s medical record at the touch of a button.

You can even print patient details and barcodes directly onto patient wristbands, further facilitating the correct and timely flow of information.

But it is not always about hardware and software. HP consulting and integration services teams can analyze how you run your unit and recommend technology to improve efficiency and reduce manual steps in the process.

IMPROVEWORKFLOWYOUR

Admissions/Clinical Workflows

Personalized patient communications

Pharmacy prescriptions

Mobile printing

Healthcare enterprise workflow

Regulatory compliance

HP Distributed Workflow Solutions for Healthcare: Easily scan patient records at the point of origin, reducing costly re-creation of lost documents. This also helps to speed the delivery of the right information to the right place at the right time in the right format—improving the value of physicians’ decision-making tools at the point of care.

HP Patient Communications: Create customized patient communications, explanation of benefit statements, personalized wellness education brochures, physician transition reports, and other high-quality color marketing materials with HP Exstream, a market-leading customer communications management solution.

HP SecureRx Printing Solution: Save cost, improve efficiencies, and help meet prescription security regulations with the HP SecureRx Printing Solution.

HP ePrint Enterprise for Healthcare Providers: Print wherever healthcare takes you right from your smartphone or tablet PC, and improve the productivity of mobile care providers as well as patient experience.(1)

HP Forms Automation, LAN fax, and Virtual Print Center: Convert all pre-printed paper forms to digital format, access them through a Web portal, add variable patient data, and print on demand with standardized health system branding and messaging—all at the touch of a button. Meet government compliance regulations and save costs with a fax server solution.

HP Access Control: Help meet patient privacy regulations by controlling and managing access/output to MFPs and printers with authentication and authorization, plus an audit log of who is faxing, scanning, copying, and printing protected patient health information.

(1) Requires an Internet connection to the printer. Feature works with any connected Internet- and e-mail-capable device. Print times may vary. Some HP LaserJet printers may require a firmware upgrade. For a list of supported documents and image types, see www.hp.com/go/eprintcenter. And for additional solutions, see www.hp.com/go/mobile-printing-solutions

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THE

Collaborative healthcare is a team effort, involving many professionals performing in highly specialized roles. As care coordination extends beyond the hospital and physician office setting to the home and mobile environment, the efficient management of information and care is vital to achieving optimal outcomes. HP Digital Health solutions focus on enabling real-time information sharing—and provide a vision and blueprint for how health organizations can improve operational efficiencies, speed innovations into practice, minimize risk, and deliver high quality care.

One of the more remarkable digital health success stories involves Akershus University Hospital (AHUS) in Norway, which opened in October 2008. The state-of-the-art hospital has a high performance digital network, security infrastructure, teleconference, and video conference systems, as well as desktop and printing facilities supplied by Telenor, HP, and a consortium of partner vendors.

Their digital hospital transformation has enabled real-time connectivity and greater efficiency. Small robots deliver supplies, every physician and nurse carries a wireless IP phone and smart card to check in at one of the hospital’s 1,800 wireless access points, and a digital surveillance system makes it possible for fewer employees to provide better security.

Since AHUS opened, the hospital realized staggering improvements in efficiency and productivity:

• The average length of patient stay was reduced by 20 percent.

• There was a 50 percent reduction in adverse events.

• The facility was able to decrease the number of full-time positions from 4,800 to 4,600.(2) HP Transforming Your Enterprise magazine, Winter 2010.

The HP Digital Health solution portfolio includes:

• HP Digital Hospital (DH) 2.0: HP Digital Hospital holistically addresses the IT needs of the most complex and critical elements of care delivery in inpatient settings. Featuring an expanded solution framework and formal reference architectures, HP Digital Hospital uses technology convergence to create a highly integrated, pervasive, real-time information environment. HP Information Workflow Solutions provide the secure on- and off-ramp to this state-of-the- art environment.

• HP V-Health (Virtual Health) Management: This framework and solution set focuses on the outpatient and home environment, delivering tools that enable healthcare organizations to link care “teams” to monitor health and deliver care to patients wherever it is needed.

HP Digital Health 2.0 and V-Health solutions leverage hardware, software, and services from across the entire HP portfolio. Healthcare organizations that rely on the HP solution suite are then able to efficiently connect different facilities such as hospitals, ambulatory clinics, rehabilitation centers, nursing homes, and physician offices to deliver integrated care. HP Patient Communications Solutions and HP ePrint Enterprise are critical components of the virtual health strategy.

When healthcare organizations realize the capabilities of the HP Digital Health solution framework, they’re better positioned to achieve basic operational efficiencies such as digitized patient records and images; to orchestrate collaborative care by sharing information among hospitals, clinics, laboratories, home health nurses, administrators, and consumers; and to gain access to meaningful analytics that lead to better decision-making and drive better outcomes.

HP DIGITAL HEALTHVISION

Real-world results in Norway(2)

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HP works closely with clinical software experts to make sure that its printers, scanners, and MFPs meet the requirements set by the healthcare application vendors

Managing complexity in large healthcare organizations is already a demanding task: it doesn’t need to be any more challenging. That is why HP works closely with clinical software experts to ensure that its comprehensive range of printers, scanners and multifunction products meet the requirements set by the healthcare independent software vendors (ISVs).

In particular, HP works closely with the Cerner Corporation to make sure that its printers and MFPs integrate seamlessly with Cerner solutions. A testimony to this close partnership is the fact that the server component of Cerner Millennium® runs on an HP implementation of UNIX® running on HP Integrity servers. HP has a wide range of printers and MFPs that are fully compatible with Cerner solutions. As well as working closely with Cerner, HP also has close working relationships with other key providers of healthcare software, such as EPIC, EMIS, INPS, and iSOFT .

It is relationships such as these that have helped HP and its partners develop secure, easy-to-deploy solutions for electronic health records. This has made it easy to capture documents such as identification cards, patient data and procedural consent forms, allowing them to be easily and quickly accessed by key departments and electronic patient record systems.

Furthermore, because of close collaborations with leading healthcare software providers, HP machines are also built with future Health Information System (HIS) and clinical software applications in mind, thus minimizing the need for you to upgrade your hardware. This, of course, represents another significant savings for you.

HP DEVICES: SYSTEM PROVIDERS INFORMATIONCOMPATIBLE WITH LEADING HEALTHCARE

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PRINT

Leverage your investment in HP technology, improve quality, and consolidate device footprint with the range of HP devices approved for LaserBand patient ID wristbands and labels

Patient safety is one of the major issues facing any healthcare organization. Handwritten, addressographed or label-applied wristbands have proven to be ineffective in this regard. Patients every year have been given the wrong medical care because of confusion over wristbands—often due to illegible or damaged handwriting.

Over the last few years, printed wristbands with patient data have been made mandatory to phase out handwritten wristbands in many countries.

HP is an approved laser and multifunction printer manufacturer that has a range of devices for LaserBand® laser-printed patient identification wristbands. These wristbands are highly effective in combating the problem of inaccurate data. As they are self-laminating, the information on the band is protected against fluids, scratching or other physical damage.

And by helping to ensure legible patient data, hospitals can always provide the right care to the patient and avoid adverse events. This will also help speed up your admission processes as the wristband can be seamlessly generated straight out of the Hospital Information System and collated directly into the admission package for that patient with a one-step process.

Because LaserBand wristbands print on standard HP LaserJet devices, you can use many of the existing HP LaserJet printers or MFPs you have to print wristbands as well as all of your other printed documents.

Reading a barcode wristband using a portable barcode scanner, clinical staff can instantly access a wealth of patient information, including photographs, standard medical records, allergy warnings and so on. This can greatly reduces the scope for error, helping to improve patient safety and clinical outcomes.

PATIENT IDENTIFICATION WITH HP LASERJET PRINTERS AND MFPs

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Governments around the world are recognizing the importance of electronic health records as a means to reduce healthcare costs and improve patient care

The HP Distributed Workflow Solutions for Healthcare are Enterprise Content Management (ECM) solutions that streamlines and automates paper-based document processes. HP MFPs capture and transform paper documents into digital images that are routed to a secure and centrally managed repository.

Software intelligently automates and optimizes the flow of the documents between people, applications, and devices. It works with virtually any clinical electronic medical record (EMR) or business workflow application, as well as familiar software such as PeopleSoft, Lawson, Microsoft Office and SharePoint platforms. HP and HP partners like Hyland Software make it easy to improve business processes:

• Intuitively index and route documents directly from MFP touchscreens

• Integrate with any line of business application without custom coding

• Easily create sophisticated workflows from preconfigured rules and actions

• Achieve results quickly, one department at a time, without losing site of enterprise objectives

The Medical Record Release of Information module helps ensure that an organization’s record set is complete and controlled. It aids in securing patient information, providing a central document repository for all electronic medical records, including data from other patient information systems. Disclosures are captured in one secure system, identifying any information released, by whom, to whom, and on whose authority.

The HP solutions also benefit the Health Information Management (HIM) department by eliminating the need for an analyst to manually collect documents such as radiology reports, lab reports, and operative reports from a variety of different systems. With the HP Distributed Workflow Solutions for Healthcare, these documents are automatically collected in a single location. Authorized personnel can easily review them, and updates can be sent to the chart completion module within the HIS to track and report on medical record completion status.

With HP Distributed Workflow Solutions for Healthcare, you can cut operating costs, save time, and significantly cut clinical turnaround times.

WORKFLOWWITH HP DISTRIBUTED

FOR HEALTHCAREINCREASE ACCURACY

SOLUTIONS

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Patient transfers documents and signs consent forms, including: physician’s notes, referrals, insurance, and I.D. cards.

Patient documents and forms are captured and routed.

Admissions workflow is automated. • Admissions packet and wristbands are printed. • Admissions folder/electronic medical record is updated, patient forms accessed, and metadata populated.

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HP Distributed Workflow Solutions for Healthcare

The HP SecureRx Printing Solution reads the incoming prescription data stream, applies the security features and prints the government-compliant prescription.

The EMR System processes the prescription, adding the prescription data to the patient’s information and storing the updated file.

The physician enters the requiredprescription information and sendsthe prescription to the HP printer.

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WITHHP SecureRx

SECURE PRESCRIPTIONS WITH

FOR HEALTHCARE

Help secure your prescriptions with an easy-to-deploy solution

Prescription fraud is costly on many fronts. Unfortunately, the solutions designed to prevent this fraud can be costly too. Many providers use pre-printed security pads or dedicated printers and pre-printed security paper. But these can be expensive and create cumbersome workflows. A less expensive, more practical solution is needed to secure prescriptions.

What if you could…

• Realize a quick return on investment with an easy-to-deploy plain-paper solution?

• Eliminate the expense and hassle of purchasing, tracking and taking inventory of pre-printed paper?

• Simplify workflows by printing prescriptions, referrals, and condition information on the same printer?

• Reduce the number of calls between pharmacy and care provider caused by illegible handwriting?

HP SecureRx Printing SolutionThe HP SecureRx Printing Solution offers a practical, cost-conscious alternative to pre-printed solutions. Powered by the reliable HP LaserJet P3005 and HP LaserJet P4015 families of printers, it’s easy to deploy, intuitive to use and can offer a rapid return on your investment.

Of course, government compliance for tamper-resistant prescriptions is critical.

HP SecureRx Printing Solution has features that map to compliance requirements:

• Printed copy-void pantograph: A special pattern is printed in the background of the prescription. When photocopied, this pattern is clearly visible and reveals the word “COPY” repeated many times.

• Customizable micro-print font: A custom message printed on the prescription border in a 0.6 font. When copied, this becomes unreadable; something that can be authenticated with a simple 5x loupe.

• Variable print: Visible with the naked eye, this displays user-selected information (such as patient name, drug, and dosage) in repeating diagonal patterns across the prescription.

• Security features description: The anti-counterfeiting feature serves as a warning box printed on the prescription that describes the security features that should be present on a valid original.

• EMR System-generated features: Any special characters designed to help prevent erasure or modification are printed on the front of the prescription as well as in the variable print feature.

SECURE PRESCRIPTIONSPRINTING SOLUTION

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On-demand prescription printing with the HP SecureRx Printing Solution

HP driverless print solutions can support printing where healthcare delivery happens

The merger of mobile devices and cloud services is one of the most significant enablers of business productivity and innovation in the past decade. Now, with HP ePrint Enterprise, a truly mobile print experience is available—helping healthcare organizations to drive clinical and back-office productivity further, improve clinician-to-clinician collaboration and clinician-to-patient communication.

The HP ePrint Enterprise mobile printing solution unleashes the full potential of mobile devices. It allows you to print documents efficiently with enterprise-level security, sending print jobs from remote locations for printing on arrival. Now you can convert mobile content into hard copy for easy reading, markup, and sharing on the fly. With a smartphone-based solution, your data never leaves your secure enterprise network, and the ability to integrate with pull- and PIN-printing solutions requiring user authentication can enhance the security of patient healthcare information even more. With our simple

The HP ePrint Enterprise mobile printing solution makes it simple for you to access and print documents across the healthcare ecosystem while on the go. With HP ePrint Enterprise, a cloud-based service allows you to print lab results, reports, photos and more from your smartphone or tablet to any registered printer on the network.(3) Work doesn’t stop when you’re on the go.

HP ePrint Enterprise gives you a mobile printing solution that:• Provides a driverless printing application that integrates with your existing IT environment, is straightforward to manage, and can scale to meet the demands of your enterprise• Maps and tags specific printers to a business directory so your clinicians and administrative employees can easily locate printers on a network without needing to know model names or network addresses• Provides your employees a simple and intuitive way to print from the same application on supported smartphones and tablets.(5)

• Improves employee and patient experience.

FROM MOBILE DEVICES WITH HP ePRINTENTERPRISE FOR PROVIDERS

PRINTHEALTHCARE

A truly enterprise-level mobile print experience

Solution at a glance

Optimized for the healthcare ecosystem

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Select the content you want to print.From your smartphone, access the print function and select the document you want to print.

Select a printer.Find and choose a printer based on descriptive, relevant qualities (similar to a simple web search).

Hit print.See a full description of the printer you selected, review the document to be printed, and then hit print.

Get confirmation.A “Successful submission” notification confirms the job was sent to the printer.

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(3) HP ePrint Enterprise requires Internet- and email-capable BlackBerry® smartphone OS 4.5 or newer, iPhone® 3G or newer running iOS 4.2 or later, HP webOS-compatible device running webOS 1.45 or 2.0, or Android® device running version 1.4 or newer, with separately purchased wireless internet service, HP ePrint Enterprise server software and HP ePrint services app. Solution works with PCL5/6, PCL3, PCL3GUI printers (HP and non-HP). BlackBerry requires BlackBerry Enterprise Server (BES) deployment. HP webOS app available late Fall 2011.(4) Email-to-print feature works with any internet- and email-capable device, from an enterprise email address, to networked printers, with the deployment of HP ePrint Enterprise.(5) Availability and cost of printing varies at mobile print locations.

HP ePrint Enterprise provides an easy-to-use mobile printing solution with the security your organization requires.

email-to-print capability, you can send a print job from a physician’s email address to network printers that have been assigned an email address.(4)

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Help reduce hospital re-admissions, improve patient outcomes and promote transition care

IMPROVEHP PATIENT

OUTCOMES WITH

COMMUNICATIONS

One solution for all communications

In addition to helping you produce more effective discharge documents, the HP Patient Communications Solutions offer one platform for all communications. Designed to fit most IT environments, including service-oriented architectures (SOA), it can access your existing systems and data. That includes content from health information systems (HIS), electronic health records (EHR), patient data and patient education content.

Personalized Care Plans can be completed during patient interactions and produced immediately. Documents can be delivered in the patient’s preferred language to virtually any media, including print and mail, fax, web, email, and even SMS and voice messages. And you can streamline high-volume processes and redesign statements and newsletters so that they’re more patient-friendly and easier to understand.

In order to increase clinical effectiveness, reduce re-hospitalization rates and reduce the number of readmissions within 30 days, hospitals are reviewing the effectiveness of their discharge documents. Too often, patients receive generic communication. And current systems are unequal to the task of effectively communicating with patients, primary care trusts, doctors, and the extended care community.

HP Patient Communications Solutions address these challenges by providing comprehensive patient communication management. From a simple interface, staff can quickly produce discharge documents that automatically compile all of the information necessary for a positive transition to life after discharge.

These documents can be automatically populated with:

• Illustrated medication lists: These can include instructions on what medication to take, when and in what dosage. And including images of the medicines is a simple, effective aid to proper use.

• What to expect: Help patients understand how their healing process will work, complications to look out for, the intensity and duration of pain to expect, possible side-effects to medication, and so on.

• Contact details: Discharged patients are often disoriented and may not remember who treated them. Helping them contact the right people avoids confusion and ensures they’ll receive the best response.

• Detailed follow-up instructions: Help patients to understand when they should follow up and what they should expect or provide at each appointment.

HP SecureRx Printing Solution adds security without changing workflow

Prescription printing solution advances security without continuing costs, process changes

Objective: Provide enhanced security solution for prescription printing without changing clinical workflows

Approach: Children’s Hospital Boston implemented the HP SecureRx Solution, leveraging existing HP printers

Improvements: • Identification of clinicians qualified to generate prescriptions

• Fast, reliable prescription printing

Business benefits: • Prescriptions can be printed on plain paper, eliminating the need for expensive, bonded paper created specifically for prescriptions

• Continuation of existing clinical workflow

Faced with the need to provide a more secure way to print prescriptions, Children’s Hospital in Boston didn’t like any of its options. They were expensive and, worse still, would force clinicians to change the way they work.

—Kevin Murray, technical services manager, Children’s Hospital Boston, Boston, Mass.

CHILDREN’S HOSPITAL BOSTON

“We wanted a solution that wasn’t a stop-gap approach, and one that wouldn’t change everyone’s workflow. The SecureRx solution delivers everything we need and doesn’t drive up the cost of generating prescriptions the way other solutions do.”

Children’s hospital Boston hp troY securerx solution adds security without changing workflow

oBjectIve:Provide enhanced security solution for prescription printing without changing clinical workflows

aPProacH:children’s Hospital Boston implemented the HP troy securerx solution, leveraging existing HP printers

ImProvements:Identification of clinicians qualified • to generate prescriptionsFast, reliable prescription printing•

BusIness BeneFIts:Prescriptions can be printed on plain • paper, eliminating the need for expensive, bonded paper created specifically for prescriptionscontinuation of existing clinical workflow•

“We wanted a solution that wasn’t a stop-gap approach, and one that wouldn’t change everyone’s workflow. The SecureRx solution delivers everything we need and doesn’t drive up the cost of generating prescriptions the way other solutions do.”

—Kevin Murray, technical services manager, Children’s Hospital Boston, Boston, Mass.

Faced with the need to provide a more secure way to print prescriptions, children’s Hospital in Boston didn’t like any of its options. they were expensive and, worse still, would force clinicians to change the way they work.

then it found the HP troy securerx printing solution. “We wanted a solution that wasn’t a stop-gap approach, and one that wouldn’t change everyone’s workflow,” explains Kevin murray, technical services manager for the hospital. “the securerx solution delivers everything we need and doesn’t drive up the cost of generating prescriptions the way other solutions do.”

no clInIcal comPromIseschildren’s Hospital Boston is a comprehensive center for pediatric health care. as one of the largest pediatric medical centers in the united states, children’s offers a complete range of health care services for children, recording more than 22,000 inpatient admissions and 527,500 visits annually. It is the primary pediatric teaching hospital of Harvard medical school.

children’s is known for doing things the right way. so when a change in the way prescriptions are generated was needed to improve security, the hospital’s technology staff wasn’t content to compromise operations.

a common approach is to use expensive, prescription-watermarked paper in special printers with reinforced, locked drawers. to maintain the supply of special paper, staff would have to go to a secure locked machine, retrieve the paper,

HP customer case study:Prescription printing solution advances security without continuing costs, process changes

Industry:Health care

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CASE STUDY

CHILDREN’S HOSPITAL BOSTON

“Physicians like the HP TROY solution because they can print prescriptions instead of writing them out by hand. Our technology team likes it because it integrates well with our EMR. And patients like it because it gets them out of the clinic sooner. You don’t often find a solution that satisfies everyone like this one has.”

HP SecureRx Printing Solution speeds service without compromising security

Objective: Find enhanced security solution for prescription printing that integrates with new Electronic Medical Records system.

Approach: San Juan Regional Medical Center is deploying the HP SecureRx Printing Solution throughout its outpatient clinics and in select hospital locations.

Improvements: • Ability to deliver prescription printing without disrupting clinical workflow

• Solution is fully compatible with EMR rollout

Business benefits: • Prescriptions printed on inexpensive plain paper instead of expensive, watermarked prescription paper

• Productivity of physicians improved compared to handwritten prescription workflow

• Clinics can use existing HP printers in most cases

Like healthcare facilities everywhere, the San Juan Regional Medical Center in Farmington, N.M., faced a vexing challenge with prescription printing requirements designed to improve prescription security and protect patient privacy.

—Joe Dohle, Technical services manager, San Juan Regional Medical Center, Farmington, N.M.

HP printer solution advances security for prescription printing

San Juan Regional Medical centeRHP tRoY SecureRx solution speeds service without compromising security

ObJeCTive:Find enhanced security solution for prescription printing that integrates with new electronic Medical Records system

APPROACH:San Juan Regional Medical Center is deploying the HP TROY SecureRx solution throughout its outpatient clinics and in select hospital locations

iMPROveMeNTS:Ability to deliver prescription printing • without disrupting clinical workflowSolution is fully compatible with • eMR rollout

buSiNeSS beNeFiTS:Prescriptions printed on inexpensive • plain paper instead of expensive, watermarked prescription paperProductivity of physicians improved • compared to handwritten prescription workflowClinics can use existing HP printers • in most cases

“Physicians like the HP TROY solution because they can print prescriptions instead of writing them out by hand. Our technology team likes it because it integrates well with our EMR. And patients like it because it gets them out of the clinic sooner. You don’t often find a solution that satisfies everyone like this one has.”

—Joe Dohle, technical services manager, San Juan Regional Medical Center, Farmington, N.M.

Like health-care facilities everywhere, the San Juan Regional Medical Center in Farmington, N.M., faced a vexing challenge with prescription printing requirements designed to improve prescription security and protect patient privacy.

To meet that challenge, San Juan Regional chose the HP TROY SecureRx solution, which requires only a simple—and relatively inexpensive—upgrade to standard, off-the-shelf HP LaserJet printers. And best of all, it actually helps increase physician productivity.

HP CuSTOMeR CASe STudY:HP printer solution advances security for prescription printing

iNduSTRY:Health care

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SAN JUAN REGIONAL MEDICAL CENTER

CASE STUDY

Boosting member satisfaction while saving millions in customer communication costs with HP Exstream

HP Exstream software produces redesigned customer statements that help improve member satisfaction

Objective: Enable the high-volume production of more customer friendly, informative and personalized documents that in turn boost member satisfaction, retention rates and referral rates at the lowest possible delivery cost.

Approach: Implement HP Exstream software to redesign and produce improved documents and statements.

Improvements: • Ability to automate production of high volume, customized documents

• Ability to integrate data from customer databases and other sources, into documents

• Easily include color charts, tables, graphs, other design elements

• Flexibility allows software to be used for a wide variety of document types

• Minimize white space, delivering valuable and relevant content

Business benefits: • Increased renewals: Customers that are 14% more likely to renew Humana plan

• More referrals: Customers that are 7% more likely to recommend Humana

• Shorter calls: Length of calls to customer service dropped about 15%, reducing demand on support center administration

• More efficient: Improved white space management and blank page reduction saving $250K per month

• Less mailings: Consolidating documents enables savings in mailing costs

• Increased personalization: Offering more actionable data-driven messaging

• Consolidation of systems: Migration of several communications to one centralized composition platform

For Humana, Inc., a Louisville, Kentucky-based health benefits company that offers health and specialty benefits to employer groups, government-sponsored plans and individuals, business success depends on good communications with customers. That’s why Humana has implemented HP Exstream software to cost-effectively automate the production of high volume, personalized documents for customers.

—Christopher Nicholson, director of Strategic Communications, Humana, Inc.

HUMANA, Inc.

“HP Exstream software enables Humana to meet a critical corporate goal: to more effectively communicate with our customers by using personalized, high-quality, highly-readable documents—at the lowest possible cost. The result is improved member satisfaction, leading to better customer retention.”

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CASE STUDY

WHY HP?A worldwide leader and trusted technology partner dedicated to improving business and health outcomes, HP offers an extensive portfolio of products, solutions, services, and partnerships that empowers health organizations to improve operational efficiencies, speed innovations into practice, and deliver solutions that improve quality of care.

For more than 50 years, HP has been partnering with leading healthcare organizations, supplying the technical expertise and business savvy required to position these companies at the forefront of healthcare innovation. Today, print industry analysts rank HP as a leading provider of information technology and services to the health and life sciences industry. In fact, 7 of the top 10 healthcare companies are HP solutions customers.(6)

(6) Based on data from the 2010 “Fortune Global 500.” Data from 11/09 forward.

HUMANA, Inc.

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© 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. LaserBand is a registered trademark of LaserBand LLC (USA)Unix is a registered trademark of The Open Group.

4AA3-7122ENW, September 2011

To learn more,visit www.hp.com/go/healthcare