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#CSUN15 @ patrickdunphy Photo: David Garcia Project Gain Support With Empathy & Awareness Exercises

Gaining Support through Empathy & Awareness Exercises #CSUN15

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Page 1: Gaining Support through Empathy & Awareness Exercises  #CSUN15

#CSUN15 @patrickdunphy

Photo: David Garcia Project

Gain Support WithEmpathy & Awareness Exercises

Page 2: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Who Am I?

Page 3: Gaining Support through Empathy & Awareness Exercises  #CSUN15

I work for CBC

Page 4: Gaining Support through Empathy & Awareness Exercises  #CSUN15

From the Rock

Page 5: Gaining Support through Empathy & Awareness Exercises  #CSUN15

I live here

Page 6: Gaining Support through Empathy & Awareness Exercises  #CSUN15

I co-lead #a11yTO

Page 7: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Roll Call

Page 8: Gaining Support through Empathy & Awareness Exercises  #CSUN15

The real

Beginning

The

Beginning

My Accessibility Journey

The

Present

Page 9: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Empathy (Merriam-Webster)

the action of understanding, being aware of, being

sensitive to, and vicariously experiencing the

feelings, thoughts, and experience of another of

either the past or present without having the

feelings, thoughts, and experience fully

communicated in an objectively explicit manner;

also : the capacity for this

Page 10: Gaining Support through Empathy & Awareness Exercises  #CSUN15
Page 11: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Empathy (Merriam-Webster)

the action of understanding, being aware of, being

sensitive to, and vicariously experiencing the

feelings, thoughts, and experience of another of

either the past or present without having the

feelings, thoughts, and experience fully

communicated in an objectively explicit manner;

also : the capacity for this

Page 12: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Empathy

Accessibility is about understanding people and the

barriers that they face

Getting your own experience of accessibility helps

you to put yourself in the shoes of others and keep

accessibility in mind when building and testing your

sites and applications

Credit: @dotjay

Page 13: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Empathy Workshop

in a nutshell

Perform predefined tasks on own site using

specific techniques as a means to provide

insight to the difficulties users face and the

frustration they feel as a result.

Page 14: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Preparation is Key

• Know your content

• Pre-screen your selections

• Select difficult or impossible tasks

• Don’t let participants cheat

Page 15: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Perform Common Tasks

• Find out tomorrow’s temperature

• Score of last nights Blue Jays game

• Set photo gallery in full screen mode

• Access the member registration form

• Replay last nights newscast

Page 16: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Workshop Guide

1. Assign participants numbers

2. Assign simulations numbers

3. Perform corresponding tasks (2)

4. Reassign numbers in step 2

5. Perform additional tasks

6. Repeat until all have tried at least 1

task using each technique

Page 17: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Simulations

1. Keyboard only access

2. Fine Motor Control

3. Gross Motor Control

4. Low vision

Page 18: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Other Possibilities

• Chrome Zoom Plugin

• Colourblindness

• NVDA / VoiceOver

• Invert mouse w/non-dominant hand

• Straw Test

• Suggestions?

Page 19: Gaining Support through Empathy & Awareness Exercises  #CSUN15

$10 DIY Empathy Kit

4. Low

Vision

3. Gross

Motor

Control

2. Fine

Motor

Control

1. Keyboard

(not pictured)

Page 20: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Encourage Discussion

“After all my years in project management, I

finally understand what accessibility means.”

“This is so frustrating.”

“I thought this was going to be an easy task.”

“This is a problem. How do we fix this?”

Page 21: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Workshop Goals

1. Want participants to experience

frustration

2. Change how participants think

about accessibility

Page 22: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Questions / Comments?

Page 23: Gaining Support through Empathy & Awareness Exercises  #CSUN15

Thank You.

#CSUN15 @patrickdunphy