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5 Things You Always Wanted to Know About Localization* Hans Fenstermacher, CEO GALA [email protected] *But Were Afraid to Ask

Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

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In this session, Hans Fenstermacher, CEO of of the Globalization and Localization Association (GALA) looks at five questions that constantly come up in the language service business and provides some answers to them: 1. What is the difference between translation and localization? 2. Why is localization so hard? 3. Why is localization so expensive? 4. Aren’t most language service providers basically the same? 5. Can’t computers translate most everything now?

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Page 1: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

5 Things You Always Wanted to

Know About Localization*

Hans Fenstermacher, CEO!GALA!

[email protected] !!

*But Were Afraid to Ask!

Page 2: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

“Just one more thing...”!

Page 3: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

!!!!!!!!!!!

http://www.youtube.com/watch?v=biW9BbWJtQU

Page 4: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask
Page 5: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask
Page 6: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask
Page 7: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

What’s the difference between

translation and localization?*

*HINT: Nothing. Also everything.!

Page 8: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

For being in the

language business, we sure can be

bad at communicating!

Page 9: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

http://www.youtube.com/watch?v=1fuDDqU6n4o!

Page 10: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

Rule #1:

Determine what

you need!

Page 11: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

Rule #2:

Set Expectations

for everyone!

Page 12: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

Rule #3:

See Rule #2!

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Why is localization so hard?

*HINT: Because life is.!

Page 15: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

Language

– like breathing –

still isn’t viewed as a

skill!

Page 16: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

http://www.youtube.com/watch?v=kAG39jKi0lI!

Page 17: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

The Goldilocks / Ricitos de oro /

Cachos dorados dilemma!

Page 18: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

Why is localization so expensive?

*HINT: It isn’t.!

Page 19: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

“Translation?

that’s easy. Now, engineering...

That’s hard.”!

Page 20: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

http://www.youtube.com/watch?v=R2a8TRSgzZY

Page 21: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

Aren’t most localization providers

basically the same?

*HINT: Yes, just like most restaurants.!

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Page 23: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

“I do not sell. I buy for

my customer. If I buy correctly,

I never have to

sell anything.”

Page 24: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

“Quality is not

what the supplier puts in. It is what the

customer gets out and

is willing to pay for. Customers pay only for

what is of use to them

and gives them value.”

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Don’t computers translate most

everything now?

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http://www.youtube.com/watch?v=qucf2-ltFMo

Page 27: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

http://www.youtube.com/watch?v=HwBmPiOmEGQ

Page 28: Five Things You Always Wanted to Know About Localization… But Were Afraid to Ask

What’s the difference between

translation and localization?

Why is localization so hard?

Why is localization so expensive?

Aren’t most localization providers

basically the same?

Don’t computers translate most

everything now?