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YES WE CAN How to Win Using Social Technologies Barry Libert, Chairman and CEO, Mzinga Thursday, November 6, 2008

FINEOS: Crowd Sourcing Rules!

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Page 1: FINEOS:  Crowd Sourcing Rules!

YES WE CANHow to Win Using Social Technologies

Barry Libert, Chairman and CEO, MzingaThursday, November 6, 2008

Page 2: FINEOS:  Crowd Sourcing Rules!

Be the change you wish to see in the world.

- Ghandi

Page 3: FINEOS:  Crowd Sourcing Rules!

SOMETHING BIG HAPPENED.

CHANGE YOU CAN BELIEVE IN.

HOW YOU CAN GET STARTED.

Page 4: FINEOS:  Crowd Sourcing Rules!

Something big happened.

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WE voted. He won.

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1. A MORE EFFICIENT CAMPAIGN

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2. A SOCIAL PLATFORM

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3. COMMUNITY-BASED ACTIVITIES

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380% more Facebook friends

280% more Twitter followers

380% more MySpace supporters

905% more Youtube views

$639M

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YOU CAN WIN TOO!

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Three Industry Problems

• Customer Retention – 1 in 5 will defect• Employee Knowledge – Aging population• Generating New Business – Increased revenues

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You are not alone. Employees and Customers Feel

Like This.

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Change youcan believe in.

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A NEW BUSINESS MODEL

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SOCIAL TECHNOLOGIES

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COMMUNITY BASED INITIATIVES

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200+ ENTERPRISE CUSTOMERS

57 MILLION USERS

STRATEGY, SOCIAL SOFTWARE, MODERATION, ANALYTICS

2 BILLION INTERACTIONS/MONTH

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LEADING BRANDS ARE STARTING

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How you can get started.

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#1. SUPPORT CUSTOMERS

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Create forums

Build communities.

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Customers will be 50% more loyal

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Save 87% on customer support costs

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YES YOU CAN

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#2. DRIVE LEADS

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Sponsor contests

Join Social networks.

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56% of Americans say they feel “a stronger connection with, and better served by, companies they can interact with in a social

media environment”

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Have customers who are willing to spend 54% more

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YES YOU CAN

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#3. IMPROVE PRODUCTIVITY

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Start an Idea share.

Use polls, ratings, and reviews.

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Receive 2x more positive feedback from

employees and customers.

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Save money during budget cuts and times of financial crisis.

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YES YOU CAN

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He won. You can too!

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The Future of Business is Social

THANK YOU!

THANK YOU!www.mzinga.com

[email protected]: @blibert