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Esna Officelinx turns Google Apps into your communications hub by giving you tools to easily connect and collaborate with others anytime, anywhere. [better collaboration in Google Apps video: http://hub.am/1icHY9 ] With Officelinx you can access and manage your voicemail from your Gmail inbox, escalate voice messages to live voice call or Hangout, check the availability of others before you contact them, click and call any phone number, route calls based on your free/busy status in Google calendar and share your location, as well as see the location of others in real time on Google Maps. Esna’s communications solutions extend and enhance the value your organization's existing phone system. It works with today’s IP-based systems as well as older TDM solutions. Have more than one phone system? Not a problem, Esna’s solutions can work across multiple PBXs simultaneously.
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EsnaOfficelinx for Google Apps
INSIDE
Esna Embeds Collaboration Anywhere
Esna embeds real-time communication tools inside the business processes and applications people use everyday
People Want to Communicate in the Apps they Use
Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013
“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and
integrated.”
“Users want their communications to be built right into
the applications they are using.”
Bern ElliotGartner CIOAugust 2013
Executives Sales Marketing Operations HR
:: Automates sales process
:: Reduces sales cycle
:: Reduces time to approval
:: Speeds up access to expertise
:: Adapt quickly to changes
:: Accelerates time to market
:: Increases idea sharing
:: Fosters creativity
:: Improves customer service
:: Faster response rates
:: Accelerates processes
:: Reduces travel
:: Attracts talent
:: Retain employees
:: Supports remote teams
:: Improves work satisfaction
:: Accelerates problem solving
:: Sparks innovation
:: Fosters disruptive innovation
:: Accelerates business results
Esna Delivers Value to Every User
Google Apps Integration
● Presence
● Click-to-call
● Call Control
● Geo-location Sharing
● Unified Messaging
● Fax
Transcribed Voice Messages Inside Gmail
Escalate an email to a Web Conference
Unified Messaging
Voicemail Transcription
Rich Presence
Click-to- Call
Actionable Voice Messages
Post urgent and crisis messages to Twitter and Google+
Resolve messages to your Google contacts
Escalate any message to a live call
See the location of the caller
Send and Receive Fax Messages
Receive and send faxes right from Gmail
Automatically save faxes in Drive along with your voice messages
Replay recorded voice messages right from Drive
Save Messages in Google Drive
Transcribed voice messages can be saved as a Google Doc
Voice messages and faxes can automatically be saved in Google Drive
Intelligent Call Routing
Greet callers + send calls to voicemail based on your calendar status
Click to call external phone numbers and extensions
Rich Presence + Click-to-Call
Easily see the availability and location of others
Manage your presence manually or automatically based on your Google calendar
Contextual Collaboration in Google Drive
Automatically recognizes every collaborator on a doc
Start an instant WebEx meeting, Hangout or group chat
See the location of others on Google Maps
Start a live call or IM conversation from Google Maps
Real Time Communications in Google Maps
● Access real time communications from any app
● iLink Pro Chrome/IE extension follows you from app to app
● Conversations stay persistent
Real Time Communication Across Google Chrome
Integrates with Google Contacts to identify who is calling into the session
Get notifications when someone has joined your meeting
iLink Pro displays the real time status of your meeting
Esna WeLink Audio Conferencing
Roche has 90,000 users on Google Apps
Needed to integrate multiple PBXs - Avaya, Cisco and
legacy Nortel with Google Apps
Required massive scalability, high availability and geo-
redundancy
Customer Case Study
The Challenge
Selected Esna Officelinx because of its ability to work
across multiple PBXs simultaneously while
providing the same unified messaging services to all
users
Esna Officelinx was the only solution that could integrate seamlessly with Google Apps
regardless of the PBX
The Solution
Roll out to 40K+ users in the initial phase worldwide
Esna provides localized unified messaging services
in 17 languages
The Result
THANK YOUgoogle.esna.com
plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com
Additional Slides
Cisco WebEx + Avaya Scopia Desktop
EsnaiLink for WebEx
Google Apps
Cisco WebEx Integration
Multiple Ways to Start an Instant WebEx Meeting
From the Google Contact Card
From the Google People Widget
Anywhere in the Chrome Browser
Schedule a Meeting from Google Calendar
Instantly schedule a WebEx meeting from Google calendar
Choose from different meeting templates, meeting types and audio options
Meeting info is automatically published
WebEx Integration with Google Hangouts
Move people that you are collaborating with in a Hangout to a WebEx with a single click
Attendees are immediately placed into the WebEx, no separate login or registration required
Easily Create or Modify WebEx Meeting Templates
Define a standard meeting template, create import meeting templates from
WebEx or create your ownWorks with any audio conference provider
EsnaiLink for Avaya Scopia®
Desktop
Google Apps
Avaya Scopia® Desktop Integration
Multiple Ways to Start an Instant Scopia Meeting
From the Google Contact Card
From the Google People Widget
Anywhere in the Chrome Browser
Schedule a Meeting from Google Calendar
Instantly schedule a Scopia meeting from Google calendar
Meeting details are automatically published in the descriptions section
Randomly generate PIN numbers
Scopia Integration with Google Hangouts
Move people that you are collaborating with in a Hangout to a Scopia meeting in a single click
Attendees are immediately placed into a Scopia meeting - no separate login or registration required
