Engage with your customers in the way they want

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    13-Jan-2017

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<ul><li><p>AVAYA CONTACT CENTER FOR MIDMARKET </p><p>Interact the Way Your Customers Choose </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>Phone </p><p>CAN YOUR CUSTOMERS REACH YOU IN THE WAY THEY CHOOSE? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>Email </p><p>Phone </p><p>CAN YOUR CUSTOMERS REACH YOU IN THE WAY THEY CHOOSE? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>Chat </p><p>Email </p><p>Phone </p><p>CAN YOUR CUSTOMERS REACH YOU IN THE WAY THEY CHOOSE? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>SMS </p><p>Chat </p><p>Email </p><p>Phone </p><p>CAN YOUR CUSTOMERS REACH YOU IN THE WAY THEY CHOOSE? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>Video </p><p>Social </p><p>Mobile </p><p>SMS </p><p>Chat </p><p>Email </p><p>Phone </p><p>CAN YOUR CUSTOMERS REACH YOU IN THE WAY THEY CHOOSE? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>SALES </p><p>ARE YOUR CUSTOMER INTERACTIONS DRIVING YOUR BUSINESS? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>CUSTOMER SATISFACTION </p><p>SALES </p><p>ARE YOUR CUSTOMER INTERACTIONS DRIVING YOUR BUSINESS? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>LOYALTY </p><p>CUSTOMER SATISFACTION </p><p>SALES </p><p>ARE YOUR CUSTOMER INTERACTIONS DRIVING YOUR BUSINESS? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>ADVOCACY </p><p>LOYALTY </p><p>CUSTOMER SATISFACTION </p><p>SALES </p><p>ARE YOUR CUSTOMER INTERACTIONS DRIVING YOUR BUSINESS? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>OR ARE YOUR CUSTOMER INTERACTIONS HURTING YOUR BUSINESS? </p><p>75% of customers move to another channel when </p><p>online customer service fails </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>75% of customers move to another channel when </p><p>online customer service fails </p><p>25% drop in loyalty among </p><p>customers who experience a problem </p><p>OR ARE YOUR CUSTOMER INTERACTIONS HURTING YOUR BUSINESS? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>75% of customers move to another channel when </p><p>online customer service fails </p><p>25% drop in loyalty among </p><p>customers who experience a problem </p><p>2X customers typically tell twice as many people </p><p>about a bad experience with customer service than they do about a </p><p>good one </p><p>OR ARE YOUR CUSTOMER INTERACTIONS HURTING YOUR BUSINESS? </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>THE ANNUAL COST OF POOR CUSTOMER SERVICE FOR U.S. BUSINESSES IS </p><p>$83 BILLION </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>CUSTOMERS WANT EXPECT FIRST CLASS CUSTOMER SERVICE </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>77% of customers expect </p><p>customer service to be faster </p><p>CUSTOMERS EXPECT FASTER CUSTOMER SERVICE </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>77% of customers expect </p><p>customer service to be faster </p><p>75% of customers expect service to be easier </p><p>to obtain </p><p>CUSTOMERS EXPECT SIMPLER CUSTOMER SERVICE </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>77% of customers expect </p><p>customer service to be faster </p><p>75% of customers expect service to be easier </p><p>to obtain </p><p>60% of customers expect </p><p>more options for obtaining support </p><p>CUSTOMERS EXPECT ACCESSIBLE CUSTOMER SERVICE </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>65% They have to contact a business multiple times </p><p>for the same reason </p><p>CUSTOMERS GET FRUSTRATED WHEN </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>62% They wait on hold for a </p><p>long period of time </p><p>CUSTOMERS GET FRUSTRATED WHEN </p><p>65% They have to contact a business multiple times </p><p>for the same reason </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>58% A brand delivers </p><p>something different than they </p><p>promise upfront </p><p>62% They wait on hold for a </p><p>long period of time </p><p>CUSTOMERS GET FRUSTRATED WHEN </p><p>65% They have to contact a business multiple times </p><p>for the same reason </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>55% They have to repeat the </p><p>same information to multiple CSRs or across </p><p>multiple channels </p><p>58% A brand delivers </p><p>something different than they </p><p>promise upfront </p><p>62% They wait on hold for a </p><p>long period of time </p><p>CUSTOMERS GET FRUSTRATED WHEN </p><p>65% They have to contact a business multiple times </p><p>for the same reason </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>52% Customer service reps, </p><p>employees or self-service sites cannot </p><p>answer their questions </p><p>55% They have to repeat the </p><p>same information to multiple CSRs or across </p><p>multiple channels </p><p>58% A brand delivers </p><p>something different than they </p><p>promise upfront </p><p>62% They wait on hold for a </p><p>long period of time </p><p>CUSTOMERS GET FRUSTRATED WHEN </p><p>65% They have to contact a business multiple times </p><p>for the same reason </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>CUSTOMER SERVICE DOESNT HAVE TO BE HARD </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>CAN HELP IMPROVE CUSTOMER INTERACTIONS AND MINIMIZE </p><p>FRUSTRATIONS </p><p>AVAYA CONTACT CENTER SOLUTIONS FOR IP OFFICE </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>ALLOWS FOR SWIFT, EFFICIENT AND ACCURATE RESPONSES </p><p>TO CUSTOMERS </p><p>AVAYA CONTACT CENTER SOLUTIONS FOR IP OFFICE </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>ALLOWS FOR SWIFT, EFFICIENT AND ACCURATE RESPONSES </p><p>TO CUSTOMERS </p><p>AVAYA CONTACT CENTER SOLUTIONS FOR IP OFFICE </p><p>Optimal accessibility - no matter what </p><p>channel of interaction customers choose </p><p>Skills-based routing to put your customer in touch </p><p>with the right agent the first time </p><p>Voice and self-service solutions that allow customers to serve </p><p>themselves, leading to more satisfied </p><p>customers </p><p>Complete end-to-end customer service </p><p>strategies </p><p>Customer prioritization </p><p>opportunities that target the right </p><p>customers </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>CREATE EXCEPTIONAL CUSTOMER EXPERIENCES AND </p><p>IMPROVE BUSINESS GROWTH WITH </p><p>AVAYA CONTACT CENTER SOLUTIONS FOR IP OFFICE </p><p>2015 Avaya Inc. All rights reserved. </p></li><li><p>For more information, visit: </p><p>http://www.avaya.com/usa/solution/contact-center-for-midmarket/ </p><p>2015 Avaya Inc. All rights reserved. </p></li></ul>