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Employee Collaboration Trends & Inspiration
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AGENDA
1. Introductions & Objectives2. Trends in Work & Collaboration3. Inspiration4. Thought-starters
INTRODUCTIONS & OBJECTIVESWho we areOur huntObjectivesOur POV
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INTRODUCTIONS
GABE WEISSStrategyDirector@geedub_nycLinkedIn
ROB MURRAYResearch Director@robertnmurrayLinkedIn
KUMAR SAURABHTechnology Director
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OBJECTIVES
Our HuntIT & HR Clients have asked SapientNitro to provide points of view on workforce collaboration systems, trends and insights as informed by our experience and thought-leadership in this space
Our ObjectiveInspire and inform IT & HR team leadership to inform vision, transformation, systems roadmap and approach for workforce collaboration and intranet systems
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POINT OF VIEW: TODAY’S CURRENT STATE
The employee work life experience is undergoing a transformation• People and culture move faster than business technology and corporate legislation• There is a widening gap between employee needs/expectations and corporate
capabilities/policies and culture• Increasingly, employees are filling that gap on their own• Brands like Microsoft, Google, DropBox, Evernote, etc. are eager to fill that gap
• Corporate stakeholders such as IT, HR and Facilities are addressing this problem along three fault lines:1. Improved systems and tools2. Simplified policies and improved culture and workspace3. Improved communication, quick wins and a focus on adoption
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POINT OF VIEW: FUTURE STATE
While the responsibility for the present and implications for the future fall among HR, FACILITIES and IT…
…IT is uniquely positioned to lead transformation by provisioning and guiding today’s employees – to help them navigate tools, policies and culture - to outfit and enable them to provide maximum and sustained business value
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MANY COMPANIES ARE ADDRESSING THIS SPACE
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Large cultures with legacy systems, processes and beliefs are difficult to change but changing the culture is more important and effective than changing the technology
• Scale agility• Collect massive amounts of data • Disseminate data & insights quickly• Focus on simple objectives• Demonstrate progress
NOT JUST BUSINESS
TRENDS IN WORK & COLLABORATIONChallengesObservationsContext
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CHALLENGE: WORKLIFE SUPPORT SYSTEM
WORKSPACE
CULTURE TOOLS
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CHALLENGE: EMPLOYEE WORKAROUNDS/ADOPTION
WORKSPACE
CULTURE TOOLS
EMPLOYEES
Employees (can) work outside the system
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CHALLENGE: STAKEHOLDER COORDINATION
FACILITIES
HR IT
EMPLOYEES
How do we entice them back to the center?
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CHANGE PERCEPTION OF IT: FROM
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CHANGE PERCEPTION OF IT: TO
Only 15% of employees say they are completely satisfied with their technology department's understanding of what they need to be successfulForrester
What happened?How did we get here?
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1920’s1920’s
STATIC HIERARCHIESSTATIC HIERARCHIES
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1930’s1930’s
INDIVIDUAL PRODUCTIVITYINDIVIDUAL PRODUCTIVITY
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PAN AM
1940’s1940’s
INFORMATION SCARCITYINFORMATION SCARCITY
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1950’s1950’s
EFFICIENCY OF PROCESSEFFICIENCY OF PROCESS
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1960’s1960’s
WORK IS A PLACE YOU GOWORK IS A PLACE YOU GO
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WORK WAS
STATIC HIERACHIES
INDIVIUDAL PRODUCTIVITY
INFORMATION SCARCITY
EFFICIENCY OF PROCESS
WORK IS A PLACE YOU GO
64% of employees believe technology will improve their job prospects PWC
Past is prologue. What’s changed?
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WORK DEFINITIONS ARE CHANGING
HOW WHERE WHEN
WITHWHOM
WITHWHAT WHY
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HOW WE WORK
HOW
MobileWearablesDevicesConnectivityAppsNon‐enterprise toolsEmailChatSocial
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HOW WE WORK
HOW
Less voiceNo voice mailNo desk phonesConference calls & 800#’s
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HOW WE WORK
HOW
EmailTextAlerts
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HOW WE WORK
HOW
Standing desksWho needs a desk?
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HOW WE WORK
HOW
Collaboration spacevs
Individual space
VS
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WHERE WE WORK
WHERE
Non‐officeDefinition of officeCollaboration vs Focus "If you ask people where they go when they
really need to get something done, very few people will ever say the office and if they do, they’ll say really early in the mornings or really late at night or on the weekends when no one’s around," says Jason Fried. This, of course, cuts into people’s family and personal time.”
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WHEN WE WORK
WHEN
Definition of work dayWeekendsVacationsEveningsPhone as alarm
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WHERE WE WORK
WHERE
CommuteValue of office – ROIFace Time vs Me TimeClient Site, Team Site, Home Office
Commute Times Are Increasing:“L.A. drivers experience an overall 25‐minute delay on a commute that should take 30 minutes, and spend 95 hours a year stuck in traffic, according to the TomTom report.”
TomTom Traffic IndexMEASURING CONGESTION WORLDWIDE
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WHERE WE WORK
WHERE
What office?This is progress?
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WITH WHOM WE WORK
WITHWHOM
Gensler Scrum Model of Work
GroupsTeamsProcessesExternal sourcesCollaborationVendorsFriends
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WITH WHAT WE WORK
WITHWHAT
Sanctioned Rogue
AppsToolsSoftwareMine, Yours, OursAccessPrivacySpeedConvenienceSecurityCollaboration
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WHY WE WORK
WHYFrom: Monetary Compensation
To: • Purpose• Recognition• Flexibility• Autonomy• Transparency• Growth
• And…Monetary Compensation
From: Employee Satisfaction To: Employee Engagement
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EMPLOYEES HAVE CHANGED
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THE SHIFT
WORK WASSTATIC HIERACHIES
INDIVIUDAL PRODUCTIVITY
INFORMATION SCARCITY
EFFICIENCY OF PROCESS
WORK IS A PLACE YOU GO
WORK ISDYNAMIC NETWORKS
COLLECTIVE VALUE CREATION
INFORMATION ABUNDANCE
EFFECTIVENESS OF OUTCOMES
WORK IS WHAT YOU DO
Globally, on average 13% of employees are fully engaged and look forward to going to work. The US has the highest engagement at 29%.Gallup
INSPIRATIONWhere has IT been and what opportunities are there
IT has also gone through a transformation…
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1950’s1950’s
CAN YOU CRUNCH MY DATA?CAN YOU CRUNCH MY DATA?
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1970’s1970’s
CAN YOU CRUNCH MY DATA, FASTER?CAN YOU CRUNCH MY DATA, FASTER?
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The Machine…The Machine…
WHAT DO I DO WITH THIS?CAN YOU FIX IT?
WHAT DO I DO WITH THIS?CAN YOU FIX IT?
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The Software…The Software…
HELP…?HELP…?
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1990’s1990’s
HELP ME CONNECT…HELP ME CONNECT…
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2000’s “IT guy”2000’s “IT guy”
…AND GET OUR STUFF TO EACH OTHER
…AND GET OUR STUFF TO EACH OTHER
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2010’s2010’s
WHY CAN’T OURS BE LIKE THEIRS?WHY CAN’T OURS BE LIKE THEIRS?
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2010’s+2010’s+
CAN WE WORK HERE? CAN WE WORK HERE?
67% of employees use a personal device at work, regardless of the office’s official BYOD policy.Virtual Bridges
67% of employees use a personal device at work, regardless of the office’s official BYOD policy.Virtual Bridges
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A DISCONNECTED WORLD MADE FOR A DIFFERENT MOMENT
System A System C System E
DocumentStorage
Policy MGT
CommunitySites
Knowledge MGT
Etc.Capabilities
Systems
Services and Features
System B System D System F
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EXPERIENCE DESIGN CAN UNITE AND FREE IT
System BSystem A System C System D Other Systems
DocumentStorage
Policy MGT
CommunitySites
Knowledge MGT
OtherCapabilities
UNIFIEDEXPERIENCE
Employee Experience Layer
Platforms
Sub-Systems
Intranet Knowledge Management Portal
Web Mobile TabletChannel
Social Search
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OPPORTUNITIES
Business Intelligence
Experience Design blends these into a seamless world that lets employees focus more on being productive than thinking about productivity…
Search
Curation
Collaboration
Agents Voice
Office Space
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Office space is being reimagined to bring people back and address changing work challenges • Becomes worth the
commute• Trumps isolated home• Affording a better way to
work and live• Designed for
collaboration or not
OFFICE SPACE & FACILITIES: DESIRE & USE
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CURATION PUBLISHING TOOLS:CONNECT UNRELATED CONTENT USING HUMANS
No-coding publishing tools can curate content from existing systems
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EMAIL IS UNDER ATTACK BY INNOVATION: EMPLOYEES GO ROGUE
Consumer social nets shift to business
New-comers challenge convention
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COLLABORATION IS THE NEW SOCIAL:
Enterprise heavies finally mobilizing
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SEARCH DRIVES INFORMATION ABUNDANCE:
New approaches are emerging that proactively bring up the content in the right context
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BUSINESS INTELLIGENCE: EVERYMAN AGGREGATED ACCESS• BI tools are as disjointed
as systems and platforms • Meta-platforms emerging• Unstructured data tools
unlock new ways to inform actionable decision making
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VOICE DRIVEN CONCIERGES: do the light lifting to speed an answer• Ask and you receive…
• Digital assistants take on the repetitive tasks and employees will come to rely on them
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PREDICTIVE AI & AGENTS : Interprets data with context and situational awareness and decides what to do for you• Personal algorithms
learn your wants and needs and decide
FUTURE: LESS Q, MORE JARVIS
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THE LATEST JARVIS ACTIVELY MANAGES THE ENTIRE TEAM
By 2025, artificial intelligence will be built into the algorithmic architecture of countless functions of business and communication, increasing relevance, reducing noise, increasing efficiency, and reducing risk across everything from finding information to making transactions.PewResearch Center
INSPIRATION
Technology implementation is just the beginning…
Successful operalization depends on communication, engagement and changing the
cultural way of working
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IT TRANSFORMATION SUCCESS RELIES ON
1. Improved systems and tools2. Simplified policies and improved culture and workspace3. Improved communication, quick wins and a focus on adoption
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SUCCESS IMPERATIVES
• Understand employee needs• Map all the users of all the systems• Sunset – someone has to say no; no rogues or
supporting old stuff just to accommodate• Freedom (and empowerment!) in a Framework• Scaled Agility• Culture is a Technology Platform• Tap into the Passionate Adopters • Buy-in, support and engagement from leadership is
key• Perceptual concept of progress – fast, ongoing, clear• Training• Transparency, involvement and co-ownership• Internal alliances• Pilot, test, learn, iterate…
THOUGHT-STARTERS
THOUGHT STARTER 1Name your initiative. Brainstorm names around:
• Transformation• Reemergence• Consolidation• Empowerment
• The Future State
THOUGHT STARTER 2
Process simplification
How can you work with Compliance and Security to modernize policy?
THOUGHT STARTER 3
Simple change that can make big perceptual, tipping point-like impact
Example: “Fast wifi, that just works everywhere”
THOUGHT STARTER 4
Embrace rogues as Pilots…
Assess rogue technology uses; work with owners to make compliant and release more broadly
THANK YOU
