SpeakersProduct Marketing Manager @

Nick PareceUC Lead

Liam McDonoughVideo Lead

Key Takeaways

•State of Video Collaboration•Challenges of Video •Cimpress: Overcoming challenges to double growth•Three keys to easily growing video

We all know video collaboration is great.•More productive.•More flexible.• Better work/life balance …whatever that is.

AND it’s getting easier and cheaper than ever to do video!

Is Video Pervasiv

e?

More calls

More Places

With better technology

Not Yet.

Video in the Enterprise1-2 Years behind consumer technology and adoption:Remote work, mobile video, low cost personal options, millenials, etc.

Source: Wainhouse Research: 2016 Video Conference Usage Survey Results

Less than 30% use video weekly!

WHY???

CHALLENGE #1: QUALITY

“It’s video, it’s not supposed to work.” – actual VC manager

Courtesy Silicon Valley, HBO

CHALLENGE #2ADOPTION

Video is behind, but growing quickly.

• Status Quo vs Looking Forward

• Similar to smart phones 10 years ago

• Prepare & Prevent BYO-Disasters

What is the impact of UC on your organization?

CHALLENGE #3: SCALE & FOCUS

Managing many users on multiple technologies is very complex.

What are your responsibilities as a UC manager?

So what did Cimpress do?

Nick Parece: UC Lead

Liam McDonough: Video Lead

Overcoming Capacity, Planning, and Quality Challenges

• 20+ Countries• 40+ Offices• >7000 Employees• Over 46 million unique designs in

2015• Move fast, collaborate constantly• STRONG video culture from CEO

down• 650+ video endpoints…

everywhere• “Make video as easy as audio.”

And many more brands…

Go from room-based, scheduled to ad hoc with software for everyoneSnowball Effect!

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Rapid adoption: a problem?

Capacity is expensive!Calls start failing…Execs start complaining...

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Rapid adoption: Solution

Comprehensive Look at Capacity• Usage changed at the same time

licensing was changing (Cascading)• Vendor: “Buy more!”• BONUS: Gained visibility on usage, call

quality, and trends AND avoided new spend

• Business couldn’t stop!

• Rapid increase in traversal calls

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Polar Vortex 2015: Capacity Crisis

Solution: Real Time MonitoringWatched and managed in real time…from home.Reallocate resources on the fly

Happy CEO! - High visibility eventNo DropsNo Complaints

• More endpoints = more problems.• Network team is very busy, and usually you

can fix issues w/o them.

1. Receive complaint, identify endpoint, set up alert, collect data

2. Give good data, get a good response.3. BONUS: Make friends with the network guys! (They

need friends)

Accelerated Remote Troubleshooting

How to Save Time, Money, AND Grow Collaboration without a big

team.

1. Great equipment that is easily available.

2. Infrastructure that supports growth.3. A tool to monitor and analyze

everything.

SOLUTION #1: QUALITYGet the right tools and tech.

Headsets, cameras, etc.

Live data and alerts for call quality

Analyze performance trends

SOLUTION #2ADOPTION

Build for the future, but be flexible.

Understand your capacity and usage. Robust pilot programs. Support multiple vendors to prevent

BYOD.

SOLUTION #3: SCALE

Find a tool to monitor and analyze your data your way.

Comprehensive metrics Custom segmentation Alerts Interactive, automated

reports

Vyopta: Monitoring and Analytics for Video Collaboration

Simplify management and support of video

collaboration.• Multi-vendor• Intelligent and

scalable• Real-time data and

alerts• Interactive, custom

reports

Questions?

Free Online Demo

www.vyopta.com