Digital workplace insights

©2016 Avanade Inc. All Rights Reserved.

Digital Workplace Insights

Mirjam van Olst and Ryan Price

22 maart 2016


Click to add titleVoordat we starten…

• Webinar wordt

opgenomen. Je

ontvangt na de sessie

een e-mail met een

link naar de opname

en slides.

Opname

• Gebruik de

chatfunctie

(Questions) om je

vraag te stellen

Vragen?

• Posten of tweeten?

Gebruik hashtag

#MakeWorkDigital

Social

• Na de webinar is er

een korte survey. We

horen graag wat je

ervan vond

Feedback


Click to add titleWat maakt een werkplek ‘digitaal’?

Business Drivers

Attract, engage and retain employees who expect to work collaboratively using consumer-grade interfaces and tools

Support devices used by employees and make key applications and information available anytime, anywhere in a secure way

Enable more agile and productive ways of teamwork and collaboration

Increase win rates, close sales faster, bring new sales people up to competency faster and accelerate the launch of new products/markets

Improve customer satisfaction, decrease operation expenses, increase upsell and reduce time to competency

Enable operational improvements, improve service satisfaction, increase uptime and reduce time to competency

Sales, Marketing,

Operations, Finance, R&D

Digital

EmployeeContextually intelligent

to their role, device,

location and task at hand

Desktop, phone, tablet,

wearables, sensors, robots

Email, voice, video,

IM, social, M2M

Structured/unstructured,

streaming, stored search,

access, analytics, ….

Sharing of expertise,

best practices, and methods


Click to add titleSprekers

Ryan PriceAvanade, Analytics Lead and Digital Delivery LeadAnalytics, Big Data, Digital Delivery

Mirjam van OlstAvanade, Service Manager and Account LeadSharePoint, Collaboration, Account Management

Mateusz SkawinskiAvanade, Analytics Solution ArchitectAnalytics, Big Data


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• Introduction

• What was the business context?

• What’s the solution?

• What’s the value delivered?

• What were the lessons learned?

• What are the next steps?

• Q&A

Agenda


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Situation


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• 80% of Fortune 500 companies use SharePoint

• Over 125M users

• Companies are spending $8 on services for every $1 spent on licenses

• Few companies are making the most efficient use of the software• Excessive sites, excessive storage = excessive costs

• Violations in compliance (document classification)

• Missed opportunities to harvest valuable insights that can• Improve performance

• Improve the bottom line

Putting things into perspective


Click to add titleSetting the Stage

…to Outcome

• Valuable insights in data from Office 365 platform

• Improved decision making

• Compliance• Bottom line

improvement

From Issue…

• Global Enterprise• 100K O-365

/SharePoint Users• 100tb+ Data • 9,000 site collections• Millions of documents

• No insight on usage and compliance

Full single sign-on

solution

Q4 2015 2017

• Avanade is market

leader in SharePoint

and Office365

• We propose an

iterative approach for

delivering the core

technological and

functional foundation

Improved usability

and additional

reports added

First Version of

Digital Workplace

Insights Launched

at Large Customer

• Highly experienced

and skilled

professionals from

business analysis and

adoption to deep

technical expertise

• Focused on

delivering the best

solution

• We bring extensive

experience in global

intranet deployments

and roll-out to many

countries and sites

• Our approach and

vision are endorsed

by Digital Workplace

Group

• Avanade Digital

Workplace vision

• Relentless program

management and

business value focus

• Avanade’s integrated

Digital practice

combining Web,

Analytics & Mobile

Key Milestones

What we bring to guide you from issue to outcome

Q1 2016

Predictive analytics


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Collaboration—Measuring Success


Click to add titleDefining Success


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Click to add titleSharePoint Workloads

Collaboration SearchDocument & Records Management

Content Management (Intranet)

Business IntelligenceSocial


Click to add titleReporting in SharePoint


Click to add titleQuery Trends


Click to add titleTop Queries


Click to add titleWhat to measure to measure success?

Workload Definition of Success What to Measure

Collaboration

People are using SharePoint to work together. They collaborate on documents and share information. Projects and teams use the environment to stay connected

• Number of active site collections• Number of calendars• Number of comments and responses

to blogs and discussions

Document and Records Management

All documents are stored in SharePoint in a compliant way. The right users have access to information that is kept for the right amount of time and properly disposed of after that

• Number of documents• Number of records• Specific metadata used to tag

documents and/or records

Search

Users are able to find the information that they are looking for quickly and successfully

• Number of queries• Most used queries• Queries that don’t return any results


Click to add titleGathering SharePoint Data

On-Premises Office 365


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Avanade’s Digital Workplace Insights

DEMO


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What’s the value delivered?


Click to add titleData Interpretation


Click to add titleTrends


Click to add titleRedefining Success


Click to add titleCompliance


Click to add titleContinuous Improvement

Gather Information Interpret Reports

Manage and Adjust


Click to add titleImproving the Bottom Line


Click to add titleFrom Data to Decisions and Actions


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What were the lessons learned?


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• Close alignment with business users required

• Tooling alone isn’t enough - implementation of business processes is key

• Visualization and flexibility is important

• Business is often not aware of what is possible and has a hard time providing specifications

Lessons learned


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What are the next steps?


Click to add titleAvanade’s Digital Workplace Insights

• Allows you to analyze and manage SharePoint and the content stored on the SharePoint platform

• Focused on:• Platform hygiene

• Compliance

• Platform supportability


Click to add titleOffice 365 Insights

Office 365 insights: the next step in analyzing people, networking, interaction, relationships, etc


Click to add titleThe next step for Avanade’s Digital Workplace Insights


Click to add titleNext Steps for you

Follow Up conversation Data DiscoveryDigital Workplace Insights workshop

PoC Contact


Vragen?

Technology

Digital workplace insights