Digital policing Transformation through technology

Presented by:

Steve Norris Managing Partner

Criminal Justice and Emergency Services Practice

Who are we?

We’re part of the Telefónica family

316 million

customers in September 2012

103 million customers in Europe

126,500 employees

€62.356

billion total revenue in 2012

24

countries

Leading provider of

integrated

mobile, fixed

and ICT

services

Full network operations (21)

Service reach (152)

Today’s policing priorities

Reduce costs

by improving

efficiency

Increase public

confidence

Improve

decision-making

Increase front-line

visibility

Make communities

safer

Digital processes and workforce mobility

Static Full mobility

Analogue systems

Fully digitally-enabled

Back-office support staff

Desk-bound with

fixed lines

Front-line officers

Constrained by paper and

station-based processes

Integration to back-end

systems eliminates re-keying

Back-office operations

Police

wifi

WAN

Secure remote

connectivity

RFID LAN

Front-line access to

station-based information

Increased mobility of

back-office support functions

An Agile Approach More effective front-

line officers

Agile front line

Agile front line Driven by 4G

Smart devices

• GPS and

geolocation

• Digital evidence

capture

• Social media

Real-time video

• Remote experts,

eg translators

• Streaming body/CCTV

camera footage

Connected car

• M2M-enabled

• Mobile wifi hubs

Digital evidence

• Instant upload of

crime reports

• Audio/video statements

• Digital cataloguing –

RFID tagging

Multi-platform apps

• Web-based

• Augmented reality with

PNC information

• SOCO and forensics

reporting

•ANPR camera scan and

instant search

How does this help you?

Reduce costs

by improving

efficiency

Increase public

confidence

Increase front-line

visibility

Improve

decision-making

Priorities

Presence

Visibility of police officers.

Alerting community to police

movements via social media

to reduce crime.

Local integration with community via

presence (pop-up policing – post

office/supermarket/library).

Make communities

safer

Reduce costs

by improving

efficiency

Increase

front-line visibility

Make communities

safer

Improve

decision-making

Priorities

Social media use

A digital presence to complement

the physical one.

A means to quickly inform the

public and receive information.

Engage traditionally difficult

to reach groups.

Empower your officers

Better-informed officers

provide better service, which

boosts public confidence.

Digital cataloguing of cases

means real-time online updates

on progress.

It’s about getting the right

balance between police and

consumer technology.

Increase public

confidence

Reduce costs

by improving

efficiency

Increase public

confidence

Make communities

safer

Improve

decision-making

Connected cars

Wifi hubs for pop-up command

centres and stations in the field

Big data analytics

Analyse footfall data to

identify where and when

to be visible

Front line

Paperwork completed

digitally means:

• Less time wasted

travelling to station

• Less time wasted on

administrative tasks

• More time fighting crime

Priorities

Increase front-line

visibility

Reduce costs

by improving

efficiency

Increase public

confidence

Increase front-line

visibility

Make communities

safer

Front line

All the information an officer

needs wherever, whenever,

on any device. For example:

• Augmented reality app

with database info display

• Optimised routing for

patrol vehicles

Improve

decision-making

Priorities

For example

Using augmented reality applications to access PNC and other databases

• Gives users a full understanding and visualisation of an area

• 4G enables real-time access

Burgled: 14/3/2012

Arson attack: 12/7/2012

Current owner: Mr A Hughes

Insurance: Valid

Tax: Paid

Status: Normal Vandalism: 2 weeks ago

Unresolved

current owner: Unknown

Insurance: Unknown

Tax: Unknown

Status: To be investigated

St. Alban’s Street, SN4 XYZ

Crimes in month: 1

Average income: £34k

Last officer in area: R. Lister

Reduce costs

by improving

efficiency

Increase public

confidence

Increase front-line

visibility

Make communities

safer

Commanding officers

Can easily track resource

location and availability.

What’s needed?

Who’s closest?

Where are our:

• Standard officers

• Specialist officers

• Bi-/tri-linguists

Front line

All the information an officer

needs wherever, whenever,

on any device. For example:

• Augmented reality app

with database info display

• Optimised routing for

patrol vehicles

Priorities

Improve

decision-making

Increase public

confidence

Increase front-line

visibility

Make communities

safer

Improve

decision-making

Digitising analogue

processes...

Crime reports captured

digitally with smart devices

• Images, audio and video

• Apps that upload straight

to police systems

• Digital trackers to tag

physical evidence

… to drive efficiency

• No need to travel

back to the station

• No time wasted re-keying

• Reduced chance of

error in re-entry

• More time spent

productively

Priorities

Reduce costs

by improving

efficiency

Improved efficiency = time saved = costs reduced

Integration to back-end

systems eliminates re-keying

Back-office operations

Police

wifi

WAN

Secure remote

connectivity

RFID LAN

Front-line access to

station-based information

Increased mobility of

back-office support functions

An agile approach More effective front-

line officers

Agile back office

Agile back office Access all the information you need to work anywhere, anytime.

With technology for the job, not the person.

Collaborative tools

• Instant messenger

with presence

• Video conferencing

and digital comms

• Private cloud storage

Smart devices

• Managed tablets

and other

enterprise devices

• Management

dashboard

applications Wifi

• Station/HQ-wide wifi

•Instant vehicle data upload

• Not limited by

fixed connectivity

• Create break out and

collaborative spaces

Police

wifi

Collaborative

tools Smart

devices

RFID Secure remote

connectivity

Liberate. Connect. Collaborate.

How does this help you?

Increase public

confidence

Increase front-line

visibility

Make communities

safer

Improve

decision-making

Improve efficiency

• A better work/life balance

• Increased productivity

• Improved talent attraction

and retention

Priorities

Improve efficiency

• Kill the commute

• Faster briefings by

video conference

• Conduct virtual meetings

• Timely decisions that can

be communicated

anywhere

Reduce costs

• Remove the cost of fixed infrastructure

• Less hardware and maintenance

• Property rationalisation

•Reduced travel costs

Reduce costs

by improving

efficiency

What we have learnt

What we have learnt

• We’ve got mobility at our heart

• We’ve done it ourselves

• We’ve got 2500 employees based in Slough = small/mid-size force

£3.8m

by using 500 fewer desks

(it costs £7000 a year

to provide a desk)

£600,000

in travel costs, 1272 days of travel

time and 312 tonnes of CO2

Through agile working we’ve saved

the following per year:

30%

on paper

£1m

in sick days and absenteeism

We have also:

• Become 64%

more productive

• Gone from three

buildings to one

• Improved talent

retention

What we have to offer

What we have to offer

Criminal Justice and Emergency Services Practice

Focus sector – our team has over a decade’s experience serving the police market

Accredited on 7 PSN lots:

1. Unified services

2. Mobile voice and data

3. LAN

4. Gateway

5. Conferencing

6. CCTV and physical security monitoring

7. Call/contact centre

Full digital services

from the back office

to the front line.

We have the

capability and

expertise to deliver.

Technical expertise and best-in-class partners

Service management SLA, support, billing

Managed services Breadth and depth of capability and innovation

M2M

Insight &

Engagement

Cloud

Development

and platforms

Comms &

Collaboration

Managed FMC,

Unified

Comms

Managed

Mobility

Our core

leading CSI

Connectivity

Managed

LAN, wifi, DC

Analytics,

Driver

behaviour

We want to hear from you

We want to hear from you

We shared insight, knowledge and technology.

And used this to develop three apps:

SOCO and forensics reporting

Augmented reality with

location-based information

ANPR scan and search A123 BCD A123 BCD

Contact:

steve.norris@telefonica.com

@SteveJNorris

What should be next?

Visit: o2.co.uk/justice-emergency