Did Ops Communicate the Problem? Did Dev Fix It?Get Smarter Tools for Smoother Handoffs

Spencer HallmanJim Liebert

January 2014

The New Normal of Mainframe

The mainframe platform is under attack!

Applications: Customer-facing Transactions: Increasing

Maintaining Applications: Complexity Resources: Transitioning

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300CORPORATEEXECUTIVESFROM GLOBAL COMPANIES

We surveyed

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OVER

1 Pressure is increasing on the mainframe

FINDING

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55% of enterprise applications call upon the mainframe to complete transactions.55%

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91% say performance expectations are increasing…

CONSEQUENCES OF POOR PERFORMANCE:

• Lost revenue• Loss of employee productivity• Brand and reputation damage

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2 Performance problems take too long to resolve …FINDING

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74% say added complexity of applications working across distributed and mainframe environments is making problem resolution take longer.

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75% being pressured to reduce mean time to resolution.

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21IT TAKES

TO GET BACK TO NORMALAFTER A FAILURE.

DA

YS

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3 Tech failures occur at alarming rates

FINDING

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48% report daily performance problems.

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81% experienced the same failure multiple times

4 Technology silos holding IT back

FINDING

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70% of IT organizations are organized by technology silos.

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31% see cooperation across technology silos.

Only

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81%believe there is a need to bridge gaps so that IT can take a more combined approach to problem solving.

WHAT CAN YOU DO?

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• Better tools and processes

to find and fix problems• Better collaboration

and more automation between the tech silos

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Find: Monitor, Analyze, Pinpoint• 24/7 transaction monitoring• Faster fault domain isolation• Better root cause analysis

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Smarter handoffs

• Automate the sharing of information• Provide all the analysis • Jumpstart the development process

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Dynamic text:

• Expert’s opinion on the issue.• The actual suspicious line of code!

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Static information:

• Provided by the software (in this case iStrobe)• Answers the rest of the who/what/when questions.

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Static information:

• Reference back to the initial problem resource.

Fix: Re-create,

Debug, Test

• Intuitive interface• Flow seamlessly

between tasks• Real-time control

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Find & Fix has already built a debug configuration on our behalf.

Clicking on it will start a wizard just to verify the settings.

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Stopped at the suspicious line. Nowwe can use Xpediter/Eclipse to better understand this point in the code.

* Note – since Compuware products share listings, line numbers remain consistent.

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Well on our way to fixing this problem:

1. Does the COBOL function need to be in a loop?2. Why is the paragraph executed 500 times in one transaction?

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Smarter tools for

smoother handoffs

QUESTIONS?

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http://www.compuware.com/mainframe