Desktop Transformation Success The 5 Secrets to Delivering

User Satisfaction,

Productivity & ROI

Presenting Today …

Rick Ruskin VP Sales

eG Innovations

Rick.Ruskin@eginnovations.com

Jeff Fisher VP Strategy

RES Software

J.Fisher@ressoftware.com

Hybrid Desktop Era

The era of the Hybrid Desktop

is upon us

PCs living alongside tablets and

smartphones

Mixed application and desktop

delivery models

Appropriately matching use

cases to delivery models

For example, power users and

occasionally connected mobile

workers are not a good fit for RDS

or VDI

Increased agility and productivity

for end-users

To support increasingly flexible workstyles

Hybrid Desktop Challenges

Key Pain Points User Personalization

User Performance

Experience

Right-Sizing for ROI

Compliance

Support Complexity

“Client virtualization does not replace physical PCs, but instead adds

significant infrastructure and costs, creating a hybrid environment of both

physical virtual desktops. […] traditional datacenter or

PC-centric approaches break down.”

David K Johnson, Forrester

Client Virtualization Will Fail Without a Hybrid Approach

Increasingly complex

infrastructure that needs to be

managed by IT

Different kinds of servers, data

stores and agents that need to

be installed, monitored, etc.

Most hybrid desktop delivery

infrastructure components are

still managed as silos

Challenge #1: User Personalization

Profiles, scripts and policies don’t cut it in

today’s hybrid desktop environments

Personalization goes way beyond roaming a

user’s wallpaper

In a world of ubiquitous access, restricting

access to desktop resources and services is as

important as roaming personalization

Challenge #2: User Performance Experience

Poor user experience stalls or stops

50% of desktop transformation projects

Complexity of hybrid desktop infrastructure

makes it difficult and time consuming

to pinpoint and resolve root cause issues

Over-confidence during pilot leads to

neglect of performance during ramp-up

Manually remediating performance

issues downstream is costly, doesn’t

scale, and is often too late!

Challenge #3: Right-Sizing for ROI

Throwing hardware at desktop performance

problems causes cost overruns and kills ROI

Underinvestment causes performance issues

How to find the right balance? And where do

I invest with laser focus to efficiently enable

performance and scale up to amortize backend

infrastructure?

Challenge #4: Compliance

How to ensure compliant user

access to a range of hybrid desktop

resources and services

Applications (including licensing)

Data

URLs

Peripherals (i.e. printer, portable storage

devices and writable media, etc.)

Compliance and remediation of

delivery infrastructure

Challenge #5: Support Complexity

Unlike many of today’s consumer experiences,

enterprise users and first line support are not

properly enabled for self-service

Limited visibility into desktop configuration

issues

Maintaining legacy configuration tools

(i.e. scripts, group policy, etc.)

eG Innovations and RES - Joint Value RES and eG Innovations combine best-of-breed management

solutions to deliver maximum user productivity and satisfaction

while dramatically reducing the cost and complexity of

managing hybrid desktop environments.

Deliver secure, personalized and compliant desktops

Reduce the cost & complexity of user management

Proactively manage dynamic desktop performance

Right-size the dynamic desktop environment for

maximum ROI

Deliver on the ROI and user experience promise of

desktop transformation initiatives

Clients want their vendors to collaborate to ensure

success

eG & RES Solution Synergy

Compliance Performance

Logon

performance

User

Performance

Experience

Desktop

resource

access Right-Sizing

for ROI

If Hybrid Desktops were cars …

RES Software at a Glance

Currently

shipping 10th

generation

award-winning

Workspace

Management

solution

Worldwide

distributor and

reseller networks

Strong

Technology

Alliances

Established and

experienced team

Global Enterprise Customer Base

RES Solutions Overview Seamless

integration of local

applications and services into

remotely hosted desktops

Enterprise-class file sharing with

on-premises storage

Intelligent IT task automation which provides the foundation

for an enterprise app store

Cloud-based user environment discovery and

analysis

Context-aware desktop resource access control, configuration and tracking

IT as a Service (ITaaS)

Workspace Solutions

Automation Solutions

RES Workspace Manager in Action

Intuitive console makes it easy to get

up and running with workspace

management

Granular context elements to handle

even the most varied workstyles

Rich integration with leading

desktop management and

virtualization platforms leverages

existing technology investments

About eG Innovations

Performance Assurance

Made Easy

eG Innovations’ award-winning performance assurance

solutions automate and dramatically accelerate the

discovery, diagnosis, and resolution of service performance

issues - in complex virtual, cloud, and physical service

infrastructures. Our customers use eG Innovations to enable

end user productivity, reduce cost and complexity, and

deliver on the ROI promise of transformational IT

investments.

Worldwide

Locations

New York, New Jersey, Boston, Chicago, Los Angeles, Dallas,

Austin, Singapore, London, Chennai

Customers Over 1,000 customers worldwide

Certifications

Sample Awards

& Recognition

eG Customer Success

eG Innovations Solution

• Storage

Connection Brokers

Profile Servers Network Applications

Online

Banking Accounting

Trading

Virtualization

Automated Diagnosis

Right-size for ROI

Capacity Planning

Pre-emptive Alerting

eG Performance Assurance in Action

Solution #1: User Personalization

The RES Workspace was designed to support

today’s hybrid desktop environments

Reduces or eliminates profile, scripting and

policy challenges and dependencies

Context-aware policy engine can expose, hide

and reconfigure desktop resources and services

on-the-fly

Solution #2: User Performance Experience

Bake performance assurance into hybrid

desktop infrastructure from the beginning

Mitigate risk of downstream desktop

performance issues

Embed performance as a pre-emptive

process vs. ad-hoc, post mortem re-mediation

Complete visibility correlating user experience with

infrastructure components

Automate & accelerate performance detection &

diagnosis across entire desktop infrastructure

Preemptively detect and resolve issues quickly -

before users are impacted

50% of all desktop

virtualization projects

stall or fail* …

1) Unacceptable End

User Performance

2) Cost Overruns

Can you afford to take a

50/50 chance with your

desktop virtualization

initiative?

Desktop Success – Flip a Coin?

Source: Survey by Virsto Software, 2012

© eG Innovations, Inc | www.eginnovations.com

Virtual Desktops

Virtual Desktop

Infrastructure

Complexity

Investment

Performance

bottlenecks

Technology

choices

Opportunities

for Problems

20%

80%

Desktop Performance - The Big Picture

Desktop Virtualization is Complex!

Profile Server

Network

User

Virtual Desktops

on VMs

Connection

Broker

vCenter

Active

Directory

on ESX

Oracle License Server

Provisioning

Server

SAN

Switch

Complexity Add virtual machines, connection brokers, profile servers, provisioning servers … a lot of opportunities for things to go wrong and impact user experience!

Isolated Management Today

Profile Server

Network

User Virtual Desktops

on VMs

Connection

Broker

vCenter

Active

Directory

on ESX

Oracle License Server

Provisioning

Server

SAN

Switch

Isolated Management Tools A single failure can bring down the entire service – but where is the root cause? Each infrastructure element has its own dedicated management tool, but the service owner has no correlated performance visibility across the entire service environment.

Automated Performance Diagnosis

Network Web on

XenServer

Active Directory SQL

XenApp on

VMware ESX ZDC on

VMware ESX

License Server

Profile Server

Enterprise

Apps

vCenter Oracle

Client

SAN Switch

Complete visibility – every layer, every tier!

Desktop Performance Assurance

Assess

Design Deploy

Maintain

Performance

Lessons

- Consider performance management from the beginning

- Mitigate risk of desktop issues downstream

- Process vs costly ad-hoc fixes: automate performance assurance

- Ensure scalability & deliver ROI

Performance Assurance

Plan

Solution #3: Right-Sizing for ROI

eG Performance Analytics enables right-sizing

of desktop infrastructure for better cost /

performance balance

Avoid over-provisioning Don’t kill budget

Avoid under-provisioning Don’t kill performance

Efficiency: Gain 20% more users per server

Economies of Scale: Roll out more users, faster

Find Your Bottlenecks

Benefit: Right size your environment for better ROI

Solution #4: Compliance

Track and control application

(including licensing), URL and

peripheral access and usage

(Workspace Manager)

Provide a “Follow-Me-Data”

solution with the security and

control of on-premises storage

(HyperDrive)

Automate queries and

remediation of delivery

infrastructure (Automation Mgr)

Solution #5: Support Complexity

Desired User State Management – model what

users should see when they access their hybrid

desktop

Workspace Analysis – detailed tracking provides

an audit trail when something goes wrong

Delegated administration including user self-

service

Conclusion

Success of hybrid desktops depends on powerful

management platforms for user satisfaction,

productivity, and ROI

Together, RES Software and eG Innovations

provide a complete solution to help you deliver

on the promise of your desktop transformation

initiative

Ask the Experts …

&

For a demo, trial or consultation, visit …

www.eginnovations.com

+1 732-794-1259

Marketing@eginnovations.com

www.ressoftware.com

+1 800-893-7810

Marketing@ressoftware.com

We look forward to

speaking with you!