Delivering on time, within budget and with no bugs – dream or reality for ICT projects?

APRIL 10, 2023 | SLIDE 1

www.realdolmen.com

Delivering on time, within budget and with no bugs

Dream or reality for ICT projects?

Bruno Segers – CEO RealDolmen


TOPICS

Who is RealDolmen?

How do we run projects?

What’s our dream?

Why do projects fail?


March 2010Gores sells participation to QuaeroQ and Institutionals

1999Listing on EuroNext Brussels

1997Listing on EuroNext Brussels

2007€75 mio convertible bond Acquisition Axias

1986Start of Real Software NV

2007 - 2008Growth and return to sound operations

2004Acquisition JConsults

September 2008Merger

2007Acquisition NEC Philips

1982Start of Dolmen NV out of Colruyt IT department

2004 – 2007RestructuringEstablishing solid platform for growth

2001 – 2004Distressed situationInvestment by Gores

HISTORY


A CLEAR VISION AND MISSION

Vision: To be the reference in the local market for integrated solutions supporting the complete ICT-lifecycle. Reference: be the preferred & trusted choice for customers,

partners and employees Local: proximity to our customers in the Benelux and France Integrated solutions: complete ICT offering covering the full

lifecycle, including infrastructure, applications and communications

Complete ICT-lifecycle: supporting all plan-build-operate activities

Mission: We make ICT work for your business.


A BROAD SINGLE-SOURCE OFFERING

Infrastructure Products

Business Solutions

Professional Services

Service Oriented Architecture Unified Communications Supply Chain Mgmt CAD/GIS Mobility Enterprise Asset Mgmt Clinical Trial Mgmt Systems

Development Outsourcing Managed Services Project Management Training Services Business Process

Management

Data Center Front-end Networking

IP Communications Voice Over IP Security

Turnkey Solutions Enterprise Resource

Planning Customer Relationship

Management Business Intelligence ECM/WCM Web Solutions

Networking Testing Support & Helpdesk Security Enterprise Application Integration Service Oriented Architecture

Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses.

Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc).

Hardware products and software licenses


HOW DO WE RUN PROJECTS?

Presales Project Product

PM & PMO Governance

1. Strong Bids (input)

2. Best Resources for project needs

3. Quality of Execution (output)

4. Timely reporting & escalation

RD Way


THE REALDOLMEN WAY

1 integrated working method, 1 philosophy to support the entire Plan – Build – Operate cycle. 1 methodological story 1 way of project control 1 way of quality control

Where we don’t reinvent the hot-water, but come to a pragmatical collection of market standards and lessons learned from our own 25 years experience.

Where our flexibility, efficiency & effectivity and no-nonsense approach are our differentiators in the market.

To deliver reliable & qualitative ICT solutions in order to satisfy the client’s needs within the promised time and budget.

In a distributed way to obtain the possibility of “x-shoring” (home, local, near and off).


Plan

Build

Operate

Plan


WHAT’S OUR DREAM?

Delivering within the specifications, on time, within budget… with no bugs


WHY DO PROJECTS FAIL?

Lack of project governance Between all parties

Customer Contractor Subcontractor(s)

At all levels Strategy Operations Tactics

Detailed project specifications Not defined Not understood Not agreed



WHY DO PROJECTS FAIL? (CONTINUED)

Methodology Technology Or vice versa?


NUMBER OF DEFECTS IN SOFTWARE DEVELOPMENT The Exceptional Law of Software

Development Software applications become

unpredictable and chaotic Cost of maintenance raises exponentially « Law of Entropy »

The origin of defects Requirements: 56% Design: 27% Code: 7% Other: 10%

€

time


COSTS OF DEFECTS IN SOFTWARE DEVELOPMENT The shorter the time between the generation and the

detection of a defect, the more efficient the resolution

-100

0

100

200

300

400

500

Requirementdefinition

Design Coding Unit testing Validation Customeracceptance

Pilot Lifeinstallation

Cost


THE SOFTWARE FACTORY SOLUTION? A Software Factory is a workflow model that leverages

experience by encapsulating knowledge as a re-usable asset others can apply

Key parameters Productivity Scalability Risk management Reusability

Development groups Development factoryDevelopment experts


A PREDICTABLE AND AGILE DEVELOPMENT MODEL A Software Factory is a workflow model that leverages experience by

encapsulating knowledge as a re-usable asset others can apply The Software Factory enables:

fix price project more quality and productivity

The Software Factory supports: flexible resource allocation including mixed onshore offshore models flexible resource allocation including constant resource utilization in all disciplines

The Software Factory is: fully traceable technology independent

The Software Factory is able to: rapidly respond to changing requirements identify risks early in the lifecycle cope with small to large development projects technology independent

The Software Factory stops wasting time and talent of skilled professionals on rote and menial tasks

The Software Factory delivers high quality reusable models on time and within budgets


Common Modules

BUT HOW TO AUTOMATE?

Client Facing Work Centers

Coding Work Centers

Competences

Quality & Maintenance Work

Centers

Projects

VB

SMIP FAPM

PG Java .NET

BI

Web solutions

CRMIM

RAW

Ritm Fimacs

Rimses

Q/A Helpdesk


AND HOW TO MOVE TO MODULES RATHER THAN APPLICATIONS?

Other

RimsesRitm

Fimacs

Skeleton Library

WMS

Cust

Prod

Order

Report

Modules Technical

OtherAxaptaFinanceEAM

Domain

Re Use

ERP

DB Access Web Serv

C/S

Msg


Will Normalized Systems bring

ICT Projects

Software Factories

The RealDolmen Way

To a fault tolerant level?


THANK YOU

For more information:visit our website WWW.REALDOLMEN.COM

or contact:Thierry de VriesSecretary-generalTEL.:+32 2 362 55 55FAX: +32 2 362 55 99 [email protected]

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