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NASSCOM Events, Conference, Leadership forum, Grand Hyatt, Mumbai, Day 2 Session 8A: Future of BPO: Bubble or Boom? Industry heads share their views, David Andrews, CEO, Xchanging
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© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Are we falling off the edge?
… maybe, maybe not
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© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
• Global fix
• Increased regulation
• Standardisation
What next?
Global vs. local?
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© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
The dark cloud…
… and the silver lining
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© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Booming BPO…
• Fading boundaries
• Global scale
• Processing precision
• World class technology
…in a busted economy