ONLINE DISPUTE RESOLUTION1IntroductionCybersettle is the premier global provider of technology enabled on-line dispute resolution solutionsCybersettles Patented Double Blind Process reduces the time and lowers the cost to settle disputesHaving facilitated over $1.8 Billion in claims, Cybersettle has saved its customers millions in legal fees and administrative costs
2How It WorksUsers wanting to settle a claim on-line go to our website Web Browserhttp://www.cybersettle.com
3How It WorksLog on with their username & password OR create a new account
Web Browserhttp://www.cybersettle.comUsername:Password:Create a new accountLOGINjadjuster**********4 Web BrowserHow It WorksSpecify the opposing party to the claim NEXTOpponents Name:Opponents Email:Opponents Fax:http://www.cybersettle.comRobert Attorneyrattorney@email.com212-555-12125 Web BrowserHow It WorksProvide some basic claim information about the claimNEXTClaim Number:Date of Loss:Type of Claim:http://www.cybersettle.comClaim#123455-12-2009Bodily Injury6 Web BrowserHow It WorksAnd enter 3 offers of settlement for the claim, one for each round of the process.NEXTRound 1 Offer:Round 2 Offer:Round 3 Offer:http://www.cybersettle.com$ 13,000$ 14,000$ 15,0007 Web BrowserHow It WorksThese offers are the most the submitter is willing to pay in each negotiation round and will never be revealed to the other party.
NEXTRound 1 Offer:Round 2 Offer:Round 3 Offer:http://www.cybersettle.com$ 13,000$ 14,000$ 15,0008How It WorksOnce submission is complete, the system immediately notifies the other party by fax, email, or telephone.
9Responding to a ClaimUpon receiving notification, the opposing party goes to the Cybersettle website to access the claim Web BrowserNEXThttp://www.cybersettle.comAccess Code:Welcome to Cybersettle12345678910 Web BrowserResponding to a ClaimAn overview of the claim as well as terms and conditions of participation are displayed.NEXTClaim Number:Claim#12234Date of Loss:5-12-2009Opponent:John Adjuster
I agree to the terms and conditions of this site
http://www.cybersettle.comX11Responding to a ClaimAfter reviewing the claim information, the opposing party enters up to 3 demands. Web BrowserSUBMITRound 1 Demand:http://www.cybersettle.com$20,00012 Web BrowserWere sorry, your demand of $20,000 did not settle this claim.Please try again.Responding to a ClaimEach demand will be compared against the corresponding offer for the round.SUBMITRound 2 Demand:http://www.cybersettle.com$17,00013 Web BrowserWere sorry, your demand of $17,000 did not settle this claim.Please try again.Responding to a ClaimNo numbers are revealed. The system compares the offers and demands in the blind, keeping them strictly confidential.Round 3 Demand:http://www.cybersettle.com$14,000SUBMIT14If during any round, the responding demand is less than or equal to the settlement offer, a settlement is reached for the average of both amounts. Web BrowserCongratulations! Your case settled for $14,500!Responding to a ClaimRound 3 Demand:http://www.cybersettle.com$14,000SUBMIT15If the responding party does not reach a settlement, several options are available. Web BrowserWere sorry, your case did not settle. Responding to a Claimhttp://www.cybersettle.comWhat would you like to do next? Resubmit this Claim Request a Facilitator16Responding to a ClaimThe responding party can resubmit the claim and enter 3 new demands. Web BrowserNEXTRound 1 Demand:Round 2 Demand:Round 3 Demand:http://www.cybersettle.com$ 17,000$ 16,000$ 15,00017Responding to a ClaimThe other side will then respond with up to 3 new offers and attempt to reach a settlement. Web BrowserNEXTRound 1 Demand:Round 2 Demand:Round 3 Demand:http://www.cybersettle.com$ 17,000$ 16,000$ 15,00018Responding to a ClaimAlternatively, either side can request a facilitator to assist in the negotiations Web BrowserWere sorry, your case did not settle. http://www.cybersettle.comWhat would you like to do next? Resubmit this Claim Request a Facilitator19Responding to a Claim Web Browserhttp://www.cybersettle.comFacilitators contact both parties directly and help them settle the claim.
Hi! Im Janice, the Cybersettle facilitator assigned to your claim.20Responding to a Claim Web Browserhttp://www.cybersettle.comThey are extremely effective at getting both sides to compromise, without revealing the other partys numbers.
Great news! I just spoke to the other side and they are willing to lower their demand!21Effective Results Since 1998, Cybersettle has facilitated settlements of over 250,000 claims60% of claims settle within 60 days of submissionOn average, Cybersettle reduces claim cycle times by 4-6 monthsCybersettle has saved the City of New York over $70 million