Customer Experience Expert

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- How to increase the customer experience

How many smartphones & tablets are there in Norway or in Europe?

Source: http://www.google.no/imghp?hl=no&tab=Ti

I bring you The Expert app

Source: http://www.google.no/imghp?hl=no&tab=Ti

My profileMy receiptsMy ordersMy offersNet-shopMy services

Remember meLog outNew customer?DashboardLOG INWill be provided with a auto-login-feature so when you start the app, you will automatically come to the dashboardSource picture iPhone: http://www.google.no/imghp?hl=no&tab=Ti

My profileNameAddressPostal code & addressPhone #E-mail

My Expert storeSelect the store that's closest to youMy credit cardsAll info that's necessary to do purchasesMy profile

My receiptsCategoriesAppliances201020112012All receiptsSmall electric appliancesHi-FiTVsMobilesComputers

My insurances

My receipts

How is my receipts possible?

My receiptsEinar.haugen@mail.expIn Elguide:Register e-mail when register youre customer

When purchased:An automated e-mail is sent to you account as a PDF-format that cointains the receiptSource pictures: http://www.google.no/imghp?hl=no&tab=Ti

Net-shopNet-shopNet-shop

NESPRESSO D120 CREAM ESPRESSO MASKIN Hytrykkspumpe - 19 barMelkesteamerKun Nespresso kaffekapslerVanntank 1 LEnkel i bruk

KJPTILBEHR

1.695,-

onlineThis have to be modified to fit phones/tablets

Source pictures: http://www.expert.no and http://www.google.no/imghp?hl=no&tab=Ti

Net-shopNet-shop

NESPRESSO D120 CREAM ESPRESSO MASKIN Hytrykkspumpe - 19 barMelkesteamerKun Nespresso kaffekapslerVanntank 1 LEnkel i bruk

KJPTILBEHR

NESPRESSO D120 CREAM 1.695,-XXXX1.695,-

onlineNESPRESSO D120 CREAM 3.390,-NESPRESSO D120 CREAM 1.695,-NESPRESSO D120 CREAM 1.695,-SUM 8.475,-NEXTERASESHOP MORE1211

CARD#:*******3659CVC*************CONFIRMCANCEL

After confirming you can see your order in my orders, and the procedure will be the same as the one when your buying from the internet-store. The products will be sent to your expert store. When your order is at the store you will receive a notification.The password is the same that you use to log in with.

PASSW.Source pictures: http://www.expert.no and http://www.google.no/imghp?hl=no&tab=Ti

My offersMy offersFrom Expert Stores:

Personal offers on products from a salesman at a storeShow how long the offer is availableEtc.From Expert:

Ex: This week we have a special offer with 25% off on this vacuum-cleanerBased on segmentationBased on My Expert store from My profile

My servicesMy services

Todays solutionwww.serviceinfo.nu

OngoingFinishedTomorrows solution

Source pictures: http://www.serviceinfo.nu

My servicesMy servicesOngoing:

Location (shop, repairshop, etc)More infoWhat kind of repairCostsEtc.

Finished:

PDF-formatsUse for complaintsEasy for both customer & storeEtc.When the product is back in the store or a decision is taken, you will receive a notification.

Summary

Name:

Address:

Postal code & address:

Phone #:

E-mail:

My Expert store

My credit cards

Ola NordmannNorgegata 44Stavanger12345678Ola.nordmann@norge.noExpert Bonus Straen******64564005+47

Source pictures: http://www.expert.no, http://www.serviceinfo.nu and http://www.google.no/imghp?hl=no&tab=Ti