Consumer’s Perspective on Broadband Internet Performance:

Asia’s Broadband Quality of Service Experience Indicators

Yohanes SumaryoIndonesia Telecommunication User Group

Agenda

• What Broadband consumer want• How we tested• Services Gap• Prices Gap• Bridging consumer expectation• Train of thought: Open up for universal

Broadband services

What Broadband consumer want

• Communication anytime, anywhere• Willingness to pay services • Ability to pay services• Technology agnostics

How we tested – Dimensions of Quality of Service (QoS)

• Throughput: useful upload/download speed• Latency: delays when voice packets

transverse the network• Packet Loss: the number of packets that

does not reach the destination • Jitter: uneven latency and packet loss

Services Gap

Services GapInternational Download speed –not all promises are met

Services GapLatency (Round trip time) – ping time to International server

Services GapMobile Broadband – using 3G USB dongle or 3G-WiFi

Services GapMobile Broadband – Downlod speed from International server

Services GapMobile Broadband – Downlod speed actual vs advertised

Services GapMobile Broadband – ping time to International server

Services GapFixed and Mobile Broadband – Local and International download speed

Prices Gap

Cost of transfer in US$ per GByte of data on most common package– published rate . International data roaming -1000x

Bridging consumer expectationConsumer want to send more and more data at the same or even lower prices – traffic and revenue de-coupled

Train of thoughts: Open up for universal Broadband services

• Single pricing for domestic, regional or International Broadband Services• Economic vs Technological issues• Internet as one entity• Multiple stakeholder• Regulator concern

Thank You – Terima Kasih